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“A pleasant stay but a few minor things disappoint”

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Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
Canberra, Australia
Level 6 Contributor
629 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 401 helpful votes
“A pleasant stay but a few minor things disappoint”
Reviewed 21 September 2012 via mobile

Beautiful location is the best thing-right on Poipu beach and set in well maintained gardens.  A casual bar/restaurant overlooks the white beach that serves reasonably priced lunch items and snacks.  The evening restaurant also provides nice meals with a range of choice eg formal dining or pizza etc at the bar. We arrived tired after a big day of travel and it was so relaxing to sit at the beachside bar and receive friendly, attentive service.   The pool in the same area while not big for a resort this size,  seemed to cater for the guests ok although it was difficult to find a shady chair.  Sometimes guests put their things on chairs & keep them all day, even though they're not around...perhaps Sheraton could do something about this, like other hotels are starting to do.  I'm glad that hotels in USA now offer coffee making facilities like other countries (didn't happen much on our '07 trip to US) but sure many guests prefer tea and don't like coffee flavored tea, which is what happens when you heat water in it!  It would be nice if a small jug was included on the tray with a few black tea bags (not Orange or Earl Gray-too strong).  Also, real cups and glasses for water instead of plastic would be nice, plus better for the environment on this beautiful island.  Many hotels are also providing bins for recycling but that wasn't happening here.  The range of activities looked good and I did the Ukelele lesson.  I learnt a little and met some pleasant people...unfortunately not the "teacher"-he was sullen and his teaching strategies were poor eg putting people on the spot to perform a new song we learnt minutes before.  Just hope he doesn't do that with children;  stress them out and put them off playing an instrument.  We don't expect hotel to employ a professional but some employee development is needed here.  I do voluntary teaching now I've retired from teaching, so I asked him for a 1 page photocopy of the song so I could play it with Pre-school kids at home. His response was - "only if you buy an instrument from me"!  From his previous lack of humor,  I don't think he was joking!   When he saw the look of disbelief on my face, he passed it to me.  The others in the group didn't dare ask. Very petty...I was thinking of buying a Ukelele from him but definitely changed my mind after that! The other thing that bothered us a bit was breakfast - not much around except for the hotel buffet.  We ended up going to the small shopping centre nearby & having Oatmeal from Starbucks.  If you are without a car, it is necessary to get a shuttle bus to the larger shopping centre and catch a taxi back or walk back-quite a distance in the heat.  We did that once as there are some nicer places for breakfast/lunch there.  It would be good to see the big resorts fostering small, independent cafes etc in the area as this would add some vibrancy which is lacking due to dominance of big resorts like Sheraton.   So, a very enjoyable stay but we think it would be rated 5 more often with a few improvements.

Stayed September 2012, travelled as a couple
Helpful?
7 Thank NotMolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Kirkland, Washington
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 September 2012

My wife and I were recently in Kauai and stayed a total of three nights at the Sheraton Poipu bookending our trip to the island for the marathon and later our wedding. As I was staying on points, I had a "garden view" room in building 4. Signage is a bit confusing where and how to access your room and elevators but the cleaning staff we asked for directions was very helpful and provided us prompt, accurate directions and even an escort! Desk staff and concierge were also professional and pleasant. Self park at the property is a zoo. As an SPG Gold I got free valet parking during our stay which was incredibly convenient. Our dining experience at the Rum Fire was not particularly outstanding. The chef seems to fancy crispy wonton wraps for some appetizers; not sure why. Lava - the pool side bar - is fine if you want a beer or salad or sandwich delivered while you are pool side. Their hours are inconsistent. We called to ask when they closed and were told 8 p.m. and when we arrived after a long run and ocean swim about 7:15 they had already closed shop. The room appointments up to par with any Sheraton. The views from the bar and pool area toward the ocean are amazing. If an ocean view room is available, I was told SGP members staying on points can upgrade for $75. That might be worth it. Staff and view really made the stay at the property. I really prefer condo accommodations for any stay over 2 days but it was pleasant to be more central to south and west island sites to be staying in Poipu and not having to make the drive down and back.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 September 2012

My wife and I recently completed a stay here. We also visited roughly five years ago with our kids. The difference is night and day. The hotel underwent a much needed renovation a year or so ago. The rooms and public areas are now in line with other mid-level resort properties.

The service was attentive. Valet parking is the way to go here, worth the extra cost. We never waited more than ten minutes for our car, even during busy periods. We had an oceanview room, which I highly recommend. As you might imagine, the public areas with views of the water/beach tend to be busy. We enjoyed the privacy, particularly at sunset.

Food is just so-so, which is to be expected at most hotel restaurants. We ate out most of the time. Good local options, although not as many as you'll find on Oahu or Maui. Overall, we enjoyed our stay and would return again.

Room Tip: Oceanview is the way to go, preferably a bit higher up to reduce the noise levels
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  • Stayed September 2012, travelled with family
    • Value
    • Location
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Helpful?
3 Thank Ryan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 September 2012

Giant complex on a nice little beach in Poipu. Seems dated, but it’s generally very well maintained.

STAFF: Accommodating. It’s Kauai so everyone is pretty happy.

FOOD: I thought the food at the restaurant Rum Fire stunk. As did the vibe. However, someone had a steak and said it was awesome. The breakfast spread was also pretty good. I will say that the wings at the pool bar were killer.

THE ROOM: Total basic Sheraton standard. Nothing to write home about but with all the basics you would expect.

The beach is actually quite nice. There are cabana platforms that you can rent for the day if you want cover.

Basically, if you want cute and charming, stay away. If you want standard American giant resort, this is a decent spot.

  • Stayed August 2012, travelled with friends
    • Value
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Helpful?
3 Thank Exploricon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grass Valley, California
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 September 2012

Our first experience was a pleasant Valet who took our car, gave us puka shell leis and told us that the first night parking was free. Checking in was easy and we were given two free Maitai tickets. Then we found that we were put in a room that didn’t meet our previously stated requirements. Changing rooms was easy but time consuming. The Hotel staff was very helpful, prompt and polite. The Maitais were good.
The new room was clean and had a large lanai. We were facing west which gave us morning shade and afternoon sun, along with a fantastic sunset view. The TV picture kept freezing and required a reboot, a call to the repair department and a second try. The technician replaced a cable and all was well. The room door had to be checked twice to verify that it closed securely.
The sound of the waves was relaxing and the beds were very comfortable. The view from the room was picture postcard beautiful. This room was in the Ocean wing of the hotel. The bathroom was large and all the machinery in it worked well. The room had refrigerator and a safe.
We ate at the restaurant; the food was good and the prices up there. We also visited the snack bar where the choices were good but the prices were high.
The next day we found the self parking and moved the car there.
I suggest renting a cabana in the afternoon if you just want to set in the shade and watch the waves. There is a half day discount in the afternoon. The waves are very interesting to watch, it seems that they come from two different directions and converge in front of the Sheraton. The surfing is good. You can see Spouting Horn from the beach.

Room Tip: Choose Ocean Front.
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
4 Thank Critical V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price range (per night): $371 - $643
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, Hawaii

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