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Reviewed 5 April 2018

Again another enjoyable trip to the Hilton Waikoloa. From check in to check out we had a blast. Even though the property is massive, we enjoy the tram and boat ride and make it part of the adventure. Of course the Big Island Breakfast continues to awe us, and the wait staff in there are so wonderfully hard working. The omelet chef, John, is amazing! When he's working the line is short and swift ... he doesn't chit chat, but he sure gets your omelet done in a jiffy. The only drawback is the main pool area was lost to more cabana's, so you have to rent a cabana to have a pool side seat.

Room Tip: Okay the extra to have at least a partial Oceanview room, well worth the money!
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank KiheiSands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, General Manager at Hilton Waikoloa Village, responded to this reviewResponded 10 April 2018

We're so grateful for your show of support and for the special staff shout-outs! From beginning to end, it sounds like you had a wonderful visit. We look forward to sharing more great meals and island adventures with you soon! - Simon, tripadvisor@hiltonwaikoloavillage.com

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Reviewed 5 April 2018

This place is huge its about 0,7 mile long - my walk from reception to room in ocean tower was 0.5 miles and there is a monorail and boat if you can't walk

Good:
it is a family resort and has many pools , many water slides and a saltwater lagoon with sand beach in the lagoon. Lots of activities in the lagoon and they have fish and turtles in there too. They also have a dolphin experience for $$$$.

Not so good:
The rooms are shabby and in need of renovation - looks like they are converting them too hilton grand vacation rooms - so construction too. Property past its heyday :(

Have the lagoon but don't really have a beach on the sea although walk to the one at he marriot is about 1 mile - lagoon may be better for small kids?? - There is a black sand beach 0.7 mile walk the other way along coast footpath that has good snorkeling - but path is lava rock - not easy and need study shoes.

Food choices are limited but king and queens market (0.75 miles away) has more options

Limited for adults, pool bar closes at 5pm (why???) and other bars/restaurants close at 9pm with only the scruffy bar near reception open past 9 - and its grim especially on karaoke night :(

They charge maximum $$$$$$ for everything - kings and queens market is your friend and their is a costco not far from airport if you plan ahead

Personally, I would maybe go with a more personal resort - maybe the Marriot with a nice beach and better rooms (colleague stayed there). Would be noice to have drinks by the pool past 5pm and not have all the food places close at 9...

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Enj0yTravelN0w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Manager at Hilton Waikoloa Village, responded to this reviewResponded 6 April 2018

Thank you for your recent stay at Hilton Waikoloa Village, and thank you for your review. We are sorry to hear that you did not enjoy your stay with us. We strive to provide a pleasant experience to our guests. Our hotel is undergoing a property modernization during 2018. Ocean Tower construction is currently in progress and several changes and improvements are yet to come. Please be patient with us and know that the changes being made will ultimately improve our resort for everyone. I will share your review with our team.

Warm Regards,

Simon Tripadvisor@hiltonwaikoloavillage.com

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Reviewed 4 April 2018

We've been to this property 3 times over the past 20 years. The degradation of quality in all aspects has fallen significantly. Way overpriced, run down, poor value. Sad to see this with a Hilton flagship property

  • Stayed: March 2018, travelled with family
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts
3  Thank dahlby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Manager at Hilton Waikoloa Village, responded to this reviewResponded 5 April 2018

Please accept our sincere apology for your less than perfect stay. Your complete satisfaction means a lot to us. We welcome all guest feedback in an effort to, not only recognize the positives, but also to have an open ear and listen to any improvements we can make with our service or product.

Aloha,
Simon Tripadvisor@hiltonwaikoloavillage.com

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Reviewed 4 April 2018

Food cost at the resort was to high. $27.00 for a continental breakfast buffet $37.00 for a full breakfast buffet. To many charges for on top of the already high room prices. If you have a car you have to pay for parking. If you stay there go off the property to eat. There are several goos resturants in the area,

  • Stayed: March 2018, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Manager at Hilton Waikoloa Village, responded to this reviewResponded 5 April 2018

Thank you for your feedback and I’m sorry to disappoint you with the parking charges. I can assure you that all our direct bookings and third party bookings are required to disclose the parking and resort fee during the reservation process.

Aloha,
Simon Tripadvisor@hiltonwaikoloavillage.com

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Reviewed 3 April 2018

This place is horrible. Beautiful concept, but horribly kept. You are paying for the grounds and definitely not for the rooms. Also this place is definitely NOT ADA compliant. You cannot reach a lot of the resort on a wheelchair. The staff didn’t embody the Aloha spirit. The price we paid was horrible. We could have stayed in any place in Waikoloa for less, we will never stay here again.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank ericajescibar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonWaikoloa, Manager at Hilton Waikoloa Village, responded to this reviewResponded 5 April 2018

Thank you for choosing our hotel for your recent visit to The Big Island. We appreciate your honest feedback, and we’re sorry your stay was unpleasant. Our team prides itself on delivering wonderful hospitality, so we’re sorry this was not your experience with us.

Aloha,
Simon Tripadvisor@hiltonwaikoloavillage.com

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