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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Waikoloa, Kohala Coast, Island of Hawaii, Hawaii
Reviews from our community
AZ, United States
2
people found this review helpful
Date of stay: June 2013
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
21 Jun 2013
The guest arrived to a unit that had been broken into by teens who had a party the night before guest arrival. We believe it was local friends of a previous guest. We immediately moved the guest to another unit and sent the cleaners in.
We did not charge the guest for the night stay at the alternate unit and also gave him a free night at Fairway Villas for the inconvenience. The unit was cleaned and ready to go the next day. We changed all the locks and combinations following this incident.
The rev iew suggests the unit is not kept in clean immaculate condition and this is truly not the case. New resident manager is on board and new security in place.
We did not charge the guest for the night stay at the alternate unit and also gave him a free night at Fairway Villas for the inconvenience. The unit was cleaned and ready to go the next day. We changed all the locks and combinations following this incident.
The rev iew suggests the unit is not kept in clean immaculate condition and this is truly not the case. New resident manager is on board and new security in place.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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CA, United States
5
people found this review helpful
Date of stay: May 2013
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Problem with this review?
CA, United States
3
people found this review helpful
Date of stay: April 2013
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Problem with this review?
Alberta, Canada
3
people found this review helpful
Date of stay: April 2013
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Problem with this review?
Ontario, Canada
1
person found this review helpful
Date of stay: March 2013
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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