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All reviews front desk two bedroom suite the shuttle driver kitchen area pots and pans free shuttle long stay mini kitchen pet fee place to stay full size fridge hotel breakfast train tracks a great stay highly recommend this hotel workout room the entire staff
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Reviewed 6 April 2018

TownePlace Suites Cheyenne on Lincolnway truly is a diamond in the rough. It's surrounded by "up and coming" business, and maybe that's why the rates are so low and economical. The room is upgraded and super clean, and the suite has a full kitchen that's fully stocked with dishes, pots, pans, and silverware. And saving the best for last, Lakeisha at the front desk is truly the best hotel service agent I have ever had the pleasure of working with. She is uber courteous and professional, knowledgeable, and patient. She obviously has a degree in hospitality of was just born for a position in the hospitality field. Because of Lakeisha mainly, and the beauty, cleanliness, and amenities at TownePlace Suites, I will make this my "base" hotel every time I visit Cheyenne, WY, which will be at least thrice yearly due to business and sports obligations. Thanks again Lakeisha and TownePlace Suites for making my first Cheyenne visit a very pleasant one.

Room tip: Rooms facing the open space/rear of the hotel are quietest. Top floor is always the best!
Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank acctant4lyfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narcelle S, Front Office Manager at TownePlace Suites Cheyenne Southwest/Downtown Area, responded to this reviewResponded 6 April 2018

Dear Acctant4lyfe,

Thank you for your recent review of TownePlace Suites Cheyenne Southwest /Downtown Area.

We are pleased to hear our hotel could meet your expectations. Lakeisha is a great member of our Marriott Family. She always goes above and beyond for each, and every guest. We will be sharing your feedback with Lakeisha, and the rest of our Marriott staff.

Thank you again for your wonderful review. We appreciate your business, and look forward to serving you again.

Sincerely,

Christine deVera
Front Office Manager
(307)634-0400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Lakeshia, the afternoon desk person on March 29, sorted out a glitch in which booking.com failed to complete a reservation.

Hotel was just as expected which was what I was looking for.

Nice job. Thank you

Date of stay: March 2018
  • Trip type: Travelled solo
    • Cleanliness
    • Service
Thank HavenPell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narcelle S, Front Office Manager at TownePlace Suites Cheyenne Southwest/Downtown Area, responded to this reviewResponded 1 April 2018

Dear HavenPell,

Thank you for your recent review of TownePlace Suites Cheyenne Southwest/Downtown Area.

We are pleased Lakeisha was able to resolve those issues for you, and that our hotel met your expectations. We hope we have the pleasure of serving you again in the future.

Thank you again for the great review.

Sincrely,

Christine deVera
Front Office Manager
(307)634-0400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

I booked a one bedroom suite as I was traveling with pets and a friend and we each needed our separate space. The hotel is brand new and the welcome was warm.

The room was great. The kitchen had a full size fridge and a small cooker (with 4 burners and an oven) and a small microwave. There was a coffee maker, but no filters as they had put their own 'pod' type coffee in there for you to use. Everything else you needed was in the kitchen.

The desk area is big enough to work. The sofa is comfy and turns into a sofa bed.

The bathroom is very large and functional.

We left too early to sample the breakfast.

Room tip: A room at the back will not spare you the train noise, but might help.
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank viksterCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narcelle S, Front Office Manager at TownePlace Suites Cheyenne Southwest/Downtown Area, responded to this reviewResponded 31 March 2018

Dear ViksterCa,

Thank you for your recent review of TownePlace Suites Cheyenne Southwest/Downtown Area.

We are so pleased to hear our hotel could meet your expectations. Our goal is to meet the needs of each individual guest. We hope we have the pleasure of serving you again in the future.

Thank you again for the wonderful review.

Sincerely,

Christine deVera
Front Office Manager
(307)634-0400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

Renee is amazing! My fiancé and I stayed for 7 days and they were very accommodating and nice. Breakfast lady was very sweet! And the tall lady is extremely sweet also!!! ❤️ ❤️ ❤️ great stay!!! We requested our room be shampooed and the general manager did it that day.

Date of stay: March 2018
Trip type: Travelled on business
1  Thank Jeremiah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narcelle S, Front Office Manager at TownePlace Suites Cheyenne Southwest/Downtown Area, responded to this reviewResponded 29 March 2018

Dear Jeremiah K,

Thank you for your recent review of TownePlace Suites Cheyenne Southwest/Downtown Area.

We are so please to hear you and your fiancé enjoyed your stay. We will be sharing your feedback with Renee, and the rest of our staff, they will be delighted to hear all your feedback. It was our pleasure having you stay with us. We hope we can serve you again in the future.

Thank you again for the wonderful review.

Sincerely,

Christine deVera
Front Office Manager
(307)634-0400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

I have absolutely no complaints about the hotel itself. The staff was very friendly upon check-in. The manager was also very personable. Our suite was wonderful and more than enough room. The room was clean, the bed was cozy, everything was in working order and we had hot showers. Those are all important to me. The breakfast was awesome!!! Quite the selection—yogurt, bagels, oatmeal, muffins, fruit, fried eggs, bacon, sausage, potatoes, juice,coffee, etc.
My only complaint with my stay and I can’t fault the hotel for it is it is located right across the street from railroad tracks that are constantly busy. We heard trains all night long.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank A5682YYlisaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narcelle S, Front Office Manager at TownePlace Suites Cheyenne Southwest/Downtown Area, responded to this reviewResponded 25 March 2018

Dear A5682YYlisaf,

Thank you for your recent review of TownePlace Suites Cheyenne Southwest/Downtown Area.

We are delighted to hear our hotel could meet your expectations. Glad you enjoyed our complimentary breakfast bar. We listen to the feedback from our guest and added a bit more variety. We will be sharing your feedback with the our staff.

Thank you again for the wonderful review. We hope we have the pleasure of serving you again in the future.

Sincerely,

Christine deVera
Front Office Manager
(307)634-0400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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