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Reviews (562)
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All reviewsnewer hotelgreat breakfastgreat hotelbest westernswafflesrooms are largestay there againbeds were comfortablevery nice stayrestaurants and shoppingother hotelspool and hot tubthe breakfast areawe've stayedoff the highwayfresh fruithot breakfast
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35 - 40 of 562 reviews
Reviewed 13 March 2018 via mobile

There are so many options in Casper and we were so pleased we chose Best Western Plus. It is conveniently located right off of I 25, yet you're not hearing freeway noise. Upon our arrival the evening of 3-11-18, we were greeted by the friendly staff member (I think it was Dan) who worked to get us the best rate. We used our AAA card and saved $15 dollars. He was helpful with suggestions for supper as well. (Lots of options!). The rooms were clean and comfortable. The next morning we left before the breakfast room was open and the early morning staff member (sorry, I didn't catch his name-he was working the early morning of 3-12-18) was equally as helpful and had a Grab and Go breakfast ready to go for us. There is a reason for their high rating and we'd definitely stay there again.

Stayed: March 2018
1  Thank Peggy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levi B, Front Office Manager at Best Western Plus Casper Inn & Suites, responded to this reviewResponded 19 March 2018

Thank you so much for taking the time to share your experience with us! We are thrilled to hear you had a great stay and that our team were friendly and helpful. We will make sure to pass along your compliments and look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2018

Very nice stay at a clean new hotel with a very good breakfast. We did have a weird experience though. There was some type of electromagnetic force in our room. Neither of our phones' touch screens worked in the room and the touchpad on our computer didn't either. They all did the next morning when we left. That night the male receptionist thought I was nuts when I told him. The room was 201 at the end of the building.

Room Tip: Don't get one at the end of the building.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levi B, Guest Relations Manager at Best Western Plus Casper Inn & Suites, responded to this reviewResponded 9 March 2018

Thank you for taking the time to share your experience with us. While we are thrilled by your compliments we do want to sincerely apologize about the issues you had with your devices in your room. We will most certainly investigate to ensure there are no problems that need to be addressed. We appreciate you choosing us and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

We have stayed here many, many times, and it is always clean and comfortable, the staff is friendly, and the breakfast is great too. It's great to have a place that can be counted on. Highly recommended! We'll be back!

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Sarah C/ D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levi B, Front Office Manager at Best Western Plus Casper Inn & Suites, responded to this reviewResponded 10 January 2018

Dear Sarah, We are so delighted you choose to stay with us each time you come to Casper! We always enjoy seeing our guests repeatedly and look forward to your next visit!

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Reviewed 3 January 2018

We came from Gillette to Casper to see doctors about my husbands medical issues. We were very tired and finding the hotel and being taken care of at the late hour in the winter weather all made for stress. The hotel was so nice and the bed so comfortable we just enjoyed being there. Thank you.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levi B, Front Office Manager at Best Western Plus Casper Inn & Suites, responded to this reviewResponded 5 January 2018

Dear Terry, We are delighted you found our beds to be comfortable and enjoyed staying with us. We really enjoyed having you and hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

The toilet paper is the lowest grade toilet paper I have ever used in my life. This paper fell apart immediately and took vast amounts of paper to clean properly. You are not saving money using this, because it takes a quarter roll of that paper to equal the cleaning capacity of 12 inches of something like “Charmin”. The WIFI was pathetically slow. Why build a beautiful building then scrimp on the wifi. Wifi is not a luxury but a necessity now days. Please correct this because it is unusable for doing business work on it. I will stay somewhere else based on the WIFI, I can bring my own toilet paper, but not wifi.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank EatThenRate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levi B, Front Office Manager at Best Western Plus Casper Inn & Suites, responded to this reviewResponded 5 January 2018

Thank you for taking the time to share your experience with us. We want to apologize for not exceeding your expectations as we want to make sure every guest has an enjoyable stay. The toilet paper we supply is a brand name two ply however we will look into our current stock to make sure it is up to our guests standards. We will look into the WiFi as well as we do offer some of the best Casper has to offer. We always offer 24/7 guest services including WiFi support. We hope you will consider giving us another chance to make things right.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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