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Reviewed 16 August 2017

The room itself was clean and spacious...we had a two queen and bunk in building 10. The hallway leading to the room had these mock closets in the hall attached to the wall in between each room. I couldn't figure out why they were there, but Mt. Olympus squelched my curiosity at 12:30AM when we were awoken to a scrubbing sound directly outside of our room. I peeked out to see what it was...a worker was sanding the walls! Another was sweeping up after him. I told him it was extremely loud so he moved across the hallway to sand that wall. All the while the two are wearing walkie-talkies turned to the loudest volume with that annoying beep when someone talks. I called the front desk whose reply was that she'd tell them to turn down their radios...not to tell them that construction work in a hotel at 12:30 AM is completely unacceptable...no, that would outrageous to expect quiet in a hotel after their posted quiet hours! After talking with the manager in the morning she offered to give me a discount on my next stay! Why would you think I would ever want to return when there is no regret (and therefore no change on their part) to making this the worst night stay at a hotel that I have ever had!

Room Tip: Don't stay here!
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Shelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Guest Relations Manager at Mt. Olympus Villages, responded to this reviewResponded 4 January 2018

I do apologize for the issues you endured while staying with us and would like a chance to make that better for you. Please feel free to contact myself - justin.s@mtolympuspark.com and I would be more than happy to assist where I can.

Sincerely,

Justin Schaetzka
Customer Service Manager
Mt. Olympus Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

Not sure what # or stars the Village rooms are, but I have stayed in 5 star hotels and this place was way cleaner. It may not have had upgraded appliances or huge bathrooms, but I was very happy with the room. Nice hardwood floors, TV and mini fridge. My only 'complaint' would be the towels and bedding, the towels were small and hard, as in over bleached? The bedding was also hard, not terrible, I did sleep fine. We stayed in Village #31, 3rd floor. There is not a front desk in the Village room but I was able to call and make requests. This building was a short walk to the water park even though parking was included with our stay. The staff was very nice and we enjoyed a birthday weekend.

Room Tip: I recommend village room 30-31. They look like hotels, the other ones are 'drive up rooms' looked cheap motelish
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank keshialeah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Guest Relations Manager at Mt. Olympus Villages, responded to this reviewResponded 4 January 2018

Thank you for the positive feedback and am happy hear you had an enjoyable time while here with us. I hope to have you come visit us again soon!

Sincerely,

Justin Schaetzka
Customer Service Manager
Mt. Olympus Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

This motel had awful wifi, TV from the 80's, no coffee maker. The bathroom was disgusting, I didn't even want to shower in it. The bunk bed was so uncomfortable it felt like I was sleeping on a floor. Never again.

Stayed: August 2017, travelled with family
Thank Rachael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Guest Relations Manager at Mt. Olympus Villages, responded to this reviewResponded 4 January 2018

I do apologize for the experience you had and would like to look further into that for you. Feel free to contact myself at your convenience - justin.s@mtolympuspark.com.

Sincerely,

Justin Schaetzka
Customer Service Manager
Mt. Olympus Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

At Mt Olympus Village we stayed at (#16A) was ok, but it wasn't as clean as most hotels, with dirt in the corners, that kind of thing. The walls are thin and we could hear someones TV into the wee hours. We had one very hard mattress (backache in the morning for us) and one very soft in our room which the kids didn't care. A/C worked but was loud. They did leave enough towels for the 4 of us though and remade the beds. I guess with 4 waterpark passes and 2 nights stay for 4 for a total of $300 after taxes it wasn't bad. Just don't expect the Hilton.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Melanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Guest Relations Manager at Mt. Olympus Villages, responded to this reviewResponded 4 January 2018

Thank you for the feedback and I do apologize for the issues you endured while here with us. Please feel free to contact myself - justin.s@mtolympuspark.com and I would be more than happy to look further into your stay.

Sincerely,

Justin Schaetzka
Customer Service Manager
Mt. Olympus Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

We stayed on a Sunday night. We were in a newer building #29A. The room was clean and the price was good.

I thought the park wouldn't be as crowded for a Sunday night or Monday and it was. Sunday night during resort guests only hours the wait for Hades was an hour. Not all rides are open during resort guests only hours so the wait for rides that are open is long.

For the UNLIMITED food and drink, we had to wait in line for 27 minutes and you get 1 brat or hot dog plus chips. If you want more you have to get back in line. There was no hand sanitizer to wash your hands before eating so we took some of the water from their water jug to wash up. Drinks were unlimited in food area and water from a jug dispenser was available.

There is another area in the resort guests only area where you could get unlimited fountain drinks but there was no cold water dispenser there so I had to fill my cup with ice and walk a ways over to the bubbler for water. Soda dehydrates you so I believe they should have had a water dispenser by the ice and soda machine.

Stayed: July 2017, travelled with family
Thank Lori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Guest Relations Manager at Mt. Olympus Villages, responded to this reviewResponded 4 January 2018

Thank you for bringing your concerns to my attention and I do apologize for the issues you mentioned. If you would like to go over anything from your stay in detail, feel free to contact myself - justin.s@mtolympuspark.com.

Sincerely,

Justin Schaetzka
Customer Service Manager
Mt. Olympus Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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