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“Not a 4 star in our book”

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Best Western Ambassador Inn & Suites
Ranked #3 of 74 Hotels in Wisconsin Dells
Certificate of Excellence
Reviewed 17 August 2017

We chose this room based on previous reviews, free breakfast, Noah's Ark tickets and location. The lay out of the room was great- a king for my husband and I and each teenager got their own queen. It seemed fairly clean but overall the hotel seems tired. The staff is friendly. The biggest issue we had was being on the first floor and the people above us sounded like they brought some elephants to stay with them. Sleeping is the main thing we wanted to do at this hotel and it was not easily done. The hallway noise was also very loud. The breakfast is fairly good- but it's a zoo. The size of the "cafeteria" and dining area are not equivalent to the number of people it caters to. I think this place can be ok if you ask for a room on an upper level and if you go in knowing that the walls/ceiling are paper thin and you won't get much rest. Personally, we will not stay there again.

Room Tip: Ask for a floor on an upper level, get to breakfast early (7-8)
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Tricia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 20 August 2017

Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that while parts of your stay was satisfactory, your experience here did not meet your expectations. We would love to have you give us another chance and we look forward to welcoming you back.

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74 - 78 of 1,006 reviews

Reviewed 16 August 2017

Great Staff (at least who I dealt with), clean, good breakfast, close to everything, clean pool. Any staff member I passed always asked if everything was ok or if I needed anything. The room was clean only thing I could say is the fridge could have been colder but worked fine

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kathleena274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

Stayed with my daughter and two nieces, ages nine and thirteen. Found the location very convenient and near downtown. The rooms were quiet and good sized. There was a separate sink area outside the bathroom. The microwave and refrigerator were super nice to have! We made picnic lunches and took them with us. Saved a lot of money. Doing that with the free breakfast meant we could have a nice meal for supper. The girls loved the outside pool, which is open late. The staff was friendly and helpful. I would definitely stay there again!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

I don't give excellent rating unless I have a story where excellence was an option. zero complaints here . . . we would go back Cleaner than a lot of other local hotels and I really appreciated that there were breakfast items for non-sugar eating vegans ;)

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank christinebP9851VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

After reading lots of great reviews we decided to pick BW for our stay in Wisconsin Dells. Our room didn't look at all like it was ready: floors were not vacuumed, bedskirts on both beds looked all over the place, no shampoo/conditioner were provided only soap and body lotion somehow.... When we opened mini fridge the door literally came out, toilet was shifting every time someone was trying to sit on it, spots near microwave which were not wiped..... we went to the front desk to let them know about the fridge and the toilet, we were told the maintenance will be send to check the room out.... no one came.
In general floors in the elevator and hallways looked like they need some vacuuming at least.
Not very pleasant experience staying in BW in this particular location.

Stayed: August 2017, travelled with family
Thank IVS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 16 August 2017

We appreciate you taking the time to provide us with your feedback from your recent stay. I am sorry to hear that you weren’t satisfied with your stay and had issues with your room. We will make sure the appropriate departments have been notified and your concerns will be addressed. I apologize again that you were disappointed with your stay but we hope you will give us another chance. We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Ambassador Inn & Suites

Address: 610 S Frontage Rd, Wisconsin Dells, WI 53965-9674
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Wisconsin Dells
#20 Family Hotel in Wisconsin Dells
Price Range: $82 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Ambassador Inn & Suites 2.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Wisconsin's largest resort area, non-stop family fun awaits at the BEST WESTERN Ambassador Inn & Suites. With a great selection of spacious, newly remodeled rooms, there is a style for everyone. Don't forget to stop in and enjoy our free hot breakfast of eggs, sausage, waffles, cereal, yogurt, juices, coffee and more before starting your Wisconsin Dells adventure. Other amenities include a Fitness Center, Business Center, indoor and outdoor heated pools, whirlpools, and free high speed wireless internet access. Take advantage of a great central location close to many local attractions, dining, sports complexes and businesses. From waterparks to skiing, basketball to volleyball, golf courses to shopping, you'll find an endless array of activities at your fingertips. Whether you want to stay relaxed or stay productive, stay in the heart of it all at the BEST WESTERN Ambassador Inn & Suites. ... more   less 
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Also Known As:
Best Western Ambassador Hotel Wisconsin Dells
Best Western Ambassador Inn And Suites
Best Western Wisconsin Dells
Wisconsin Dells Best Western

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