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“A step above camping...”
Review of Snug Harbor Inn

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Snug Harbor Inn
Ranked #13 of 17 Hotels in Sturgeon Bay
Reviewed 23 August 2011

We stayed at the Sunset Cliff cottage. We were unable to enjoy the pier as it wasnt even cleaned off of spider webs and there were no chairs down there to enjoy the view. We were hoping for a sandy beach to sit on or swim, but there was lots of garbage and rocks anywhere off the pier. Luckily we even brought our own chairs along to sit by the campfire because all the chairs they provided were disgusting. There was no grill as promised, and the first night we cooked our food on the campfire over a grill grate that was found in the bushes. There were lots of bugs in the cabin and the toilet broke on us halfway through the trip.

Stayed: August 2011, travelled as a couple
1  Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 62 of 74 reviews

Reviewed 21 August 2011

My husband and I decided to give Snug Harbor a try based on some recent good reviews. The rates were somewhat low for the Luxury 2 bedroom cottage with small kitchen that we chose and they accepted pets. Upon booking they inform you via email to never leave your dog alone which begs the question, "Is that really pet-friendly? My dog can't go to the grocery store."

First of all, I have to say the rates were reasonable for the space in Door County and you can't beat the view. The cottages are very close together so if you are looking for privacy outdoors you won't find it on the resort. Choose a cottage off site. The cottage sat no more than 20 yards off the bay and that alone make the location worth every penny.

On the flip side, we did not feel as though we rented a "luxury" cottage upon closer inspection. The coffee maker was incredibly slow (45 minutes to brew 6 cups), microwave 1/2 power, dishwasher in need of repair, mold on shower stall door, paint needed through-out cottage, front door sticks and requires brute force to open, squeaky door to second bedroom (makes it difficult to check on sleeping toddler!), drawers fall out of dresser, 200 thread count sheets, towels great exfoliators, hot tube very loud, "daily" housekeeping only visited twice in 5 day, 4 night stay. In short, the place needs a little TLC.

The staff didn't help. I was rushed through check-in because a potential customer was on the phone. No direction on common grounds, where our cabin was, nada. I went back later that night with questions and was asked to wait for a 5 minute conversation on the phone with a potential customer. After two days, we needed fresh towels and more coffee. I called the office, it was busy. We were heading out and I decided to stop in. Big mistake. I entered and the staff member was on the phone. Two more staff members walked in. One answered another phone call, the other just stood there. I was ignored for close to five minutes while the staff fielded phone calls. I walked out fuming, still not helped or asked what I needed. The young staffer just standing there came out after me to ask what I needed... I replied in the streeet I just wanted housekeeping to visit our cottage while we were out.

It was one of those situations where this was our first family vacation and you just don't want anything to go wrong or be unpleasant. I would've overlooked the needed TLC had the staff been more friendly and accomodating.

Many things were charming about the cottage, but it was more about the people filling it and the view than the actual space. I have been debating about whether to write all of this or not. Bottom line is we paid Snug Harbor a lot of money, whether the rates were reasonable for Door County or not. We were not happy with the quality/cleanliness/repair of the space or the staff. Thankfully we still very much enjoyed our first family vacation.

  • Stayed: August 2011, travelled with family
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4  Thank princessidia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2011

I was very sceptical about this resort based off of other comments but was blown away the moment I arrived. Great people and a very friendly family owned Inn. We stayed here for four nights and enjoyed every night more and more. This place was quite, peacfull and right on the water. They love dogs and was a huge resaon we chose to stay here becuse we wanted to bring our dog with. It is a few miles from great towns like Egg harbor and Fish creek. We loved heading up to these busy towns but coming back to our resort it was fantatsic to get out of the busy towns and have some peace and relaxation. They also own a sister resort a few miles awy that has great night life with live music and good amosphere. We will be back every forth of July from here on out. Door county has so much to offer and I'm sad that I had to find it after 28 years of living not sooner.

  • Stayed: July 2011, travelled as a couple
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1  Thank RMurray0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2011

I had read some bad reviews and was worried until we arrrived at Snug Harbor. It was a pleasant surprise. I would agree that it could use some updating, but just some cosmetic things. The rates are very reasonable. Snug Harbor is in a great location and the views are wonderful.

The staff was pleasant and helpful. The cleaning staff did a great job of keeping our suite clean.

We stayed in Suite 202 and loved the room. The suite was tastefully decorated and includes a full kitchen. There are sunny skylights, a fireplace you can see from the living room and bedroom, and a huge whirlpool with view of the bay. There is a loft upstairs with a double bed and two decks overlooking the bay.

You can rent boats there; have a picnic in the backyard, sit around a campfire at night, or just enjoy the view from your deck.

We will be back;.

  • Stayed: June 2011, travelled as a couple
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2  Thank Debra U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2011

My husband and I stayed here for 1 night and enjoyed our stay. The upstairs suite was large, well appointed, clean and had wonderful views of the water. There was an issue with the heat when we arrived, but after a phone call to the office and 15 minutes later, the owners fixed the problem. Their rates fall right in line with similar places in the area. We would definitely stay here again.

  • Stayed: January 2011, travelled as a couple
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3  Thank Tripster_From_WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Snug Harbor Inn

Address: 1627 Memorial Dr, Sturgeon Bay, WI 54235-1503
Phone Number:
Region: United States > Wisconsin > Door County > Sturgeon Bay
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#5 On the Beach Hotel in Sturgeon Bay
Price Range: $99 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Snug Harbor Inn 2.5*
Number of rooms: 15
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Also Known As:
Snug Harbor Hotel Sturgeon Bay

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