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Reviewed 28 May 2016 via mobile

BEWARE of a $25 upcharge per night for pet even though claim pet friendly. We made reservation via bookit but there was no mention of pet policy or additional cost. Hotel claims they are the only hotel that accepts pets in area, but there are others if willing to travel a little further. The room was clean, but in serious need of updating, including large hole in old asbestos bathroom floor. Shower clean, but faucet leaked in steady stream, and curtain mounted to inside of tub area made it difficult to shower without fighting clinging curtain.

Sad to feel that we should be charged more for a pet and have to stay in the unremodeled section that seemed 40 years old because of it. I am grateful that at least it was clean.

Stayed: May 2016, travelled as a couple
Thank KH-WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2016

This hotel is now under new management. Room was clean and staff was pleasant. Chlorine in pool area seemed a little strong. Continental breakfast was kept full and had ample choices. Quiet area and good night's sleep.

  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Badimpression
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2016

Recently, our family had business in Rice Lake that required many nights and multiple rooms. We were pleasantly surprised with the cleanliness, service and accommodations. The staff seemed genuinely concerned over or comfort and made us feel like we were coming "home" after every long day of working. It was a good value and very comfortable. The only negative is the breakfast. It was pretty much all carbs, so we usually ate breakfast at a restaurant.

Room Tip: The pet rooms are in a separate building and are older, but still clean and comfortable.
  • Stayed: January 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2015 via mobile

We stayed in the King suite on a Saturday night. We found candle wax on the comforter and what looks like a coffee spill on the wall. The front desk assured me that she would let management know. I called on Tuesday and the owner told me that a new housekeeper had cleaned the room. She apologized, but never offered to make it right. We paid over $100 to stay in a room that wasn't cleaned. Overall...NOT impressed or even satisfied at all!

Stayed: December 2015, travelled as a couple
2  Thank Crystal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2015

Even though our reservation got messed up the week before, their staff took care of it, straightened all out and made sure we had a room for the night after a wedding nearby. The room was very clean, it was quiet and very nice. It was fun to gather with friends at breakfast the next morning. We enjoyed our stay!!

  • Stayed: November 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Bonnie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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