We have been coming to your hotel/restaurant for many, many years as a part of our annual Christmas shopping spree at Bay Shore. Before the remodeling, the Anchorage was one of our favorite restaurants. It had charm and ambiance that has been completely stripped away. Still, we came back because the food was always excellent, although the atmosphere was lacking. Not this time.
We had dinner reservations at 7:00 p.m. We finished shopping early, so we went to the bar at 5:00 p.m. to enjoy a couple of cocktails. At 6:00 p.m. we decided to go in to the restaurant, as it did not appear busy. There was a couple at one table and a party of 5 or 6 at another, and that was it. There was no one to greet us at the host/hostess station, so we waited about 5 minutes before the waitress came through and just told us to take a seat anywhere. We sat in the corner with a nice view of the river and patio. After telling us that she would be right there, we waited until 6:35 before she took our order. We both ordered the perch, one with tater tots and one with veggies. My husband ordered the New England Clam Chowder to start and I ordered the Red Snapper Soup. At 7:00 p.m., my husband went to get another drink at the bar because our waitress appeared to be juggling orders at the bar and room service orders. She did not stop back to check on us at all. Even a short explanation about the delay and an apology would have helped. We were perplexed as to why we couldn’t at least get the soup? At 7:15 she brought out two plates of food. The fish looked just like Mrs. Paul’s frozen fish sticks. It was definitely not perch. The brussels sprouts and tater tots were cold. The only thing warm on the plate was the cold slaw, and it had the consistency of mashed potatoes. It was awful. We never got our soup. By this time, I am upset, and I went to speak with the bar manager about our experience. He handled the situation beautifully. He offered to comp our meals (which were relatively untouched) and he would ensure that we would receive hot food to order. He apologized for being short staffed, and that there was no manager-on-duty to talk to. We sat in the bar and ordered food once again. We did not want to attempt the Friday Fish Fry again, so my husband had a hamburger, which was mediocre at best, but it was warm and so were the tater tots which he gave another chance. I ordered the salmon BLT with a mixed salad. Both were good.
Based on our experience, we will not be back. But I thought you should be aware so that these things can be corrected and other guests don’t have this kind of miserable experience.