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Reviewed 29 October 2020

I could not have asked for a better experience while in Milwaukee. From the generous staff to the extremely cleanly facility, this was by far the best stay I've had at a hotel in years. The staff went out of their way to accommodate for my needs. I want to particularly point out the front desk employees who went above and beyond to make sure I had everything I needed. Nav, Payton, and Jay were all very friendly faces that stood out to me. I have never had a better value when purchasing a night at a hotel.

Date of stay: October 2020
    • Value
    • Location
    • Service
1  Thank 970sukhvirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat Meadows, General Manager at Aloft Milwaukee Downtown, responded to this reviewResponded 10 November 2020

970sukhvirs:
Thanks for taking the time to leave us a review on TripAdvisor. We greatly appreciate the input and recognition of Nav, Payton and Jay. We are looking forward to welcoming you back again in the future.
Sincerely,
Mat Meadows
General Manager

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Reviewed 12 October 2020 via mobile

Our first time in Milwaukee and we will be back! Perfect location. Hotel staff was friendly and accommodating
Our timing was perfect for fall weather and the changing leaves thank you!!

Date of stay: October 2020
Trip type: Travelled with friends
Thank Explorer800280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat Meadows, General Manager at Aloft Milwaukee Downtown, responded to this reviewResponded 16 October 2020

Explorer800280:
Thank you for the five-star review and for the recognition of our team. We have been working tirelessly to win back the trust of the travelling public and get our hotel back in business. The support of your group was a boost to morale and a welcome addition to our lobby during your visit.
We look forward to welcoming you and your group back again soon.
Sincerely,
Mat Meadows
General Manager

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Reviewed 12 October 2020 via mobile

Amazing hotel in a perfect location. Staff was incredibly friendly and helpful! Rooms were spacious and clean. We had a great view of the river! The lobby table and pool table were a central gathering point for our group! Definitely will be coming back here again when in Milwaukee!

Date of stay: October 2020
Trip type: Travelled with friends
Thank Jules723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat Meadows, General Manager at Aloft Milwaukee Downtown, responded to this reviewResponded 16 October 2020

Jules723:
Thank you for taking the time to recognize our hotel and most importantly our staff. We appreciate your business and your willingness to come and pay us a visit during these unusual times. We look forward to welcoming your crew back again soon!
Sincerely,
Mat Meadows
General Manager

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Reviewed 7 October 2020

We travelled from Chicago and were shocked to find half of individuals in the lobby/hotel not wearing masks. The mask mandate is not enforced at this hotel, and the safe covid protocols they outline are not accurate. We will not be traveling to Aloft hotels or WI again. Nice hotel and good service if you don't care if you catch covid.

Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
Thank kristinr652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat Meadows, General Manager at Aloft Milwaukee Downtown, responded to this reviewResponded 8 October 2020

Kristinr652:

Thank you for taking the time to share your review with us. I am happy to read that our service and cleanliness earned us a 5-star rating. Our hotel has taken many steps to ensure a safe stay for our guests; such as social distancing, removal of items from public areas and guest rooms, masks being required when in public areas, distancing of furniture within common areas, and sanitizer stations placed throughout high traffic areas. This is just a sampling of the policies that we have in place at our hotel.

I apologize for any guest that failed to follow the protocols put into place and regret that this had a negative impact on your experience. We have worked with our team, and continue to talk about our policies and ways for us to enforce these policies while also practicing "True Hospitality". Unfortunately, as I'm sure you are aware - we cannot control our guests 100%; but make a genuine effort to do so - and practice the right to refuse service to those who present a risk or become hostile when asked by our team to practice our protocols.

The times that we are in are unprecedented. Times like these remind us of the tremendous importance of travel. Travel has the power to re-energize and inspire us. The measures we are taking are our way to ensure that all travel is good travel.

As a leader during this time - the safety and well-being of our team and guests are my highest priority. I would strongly suggest you sharing the above feedback during your stay so that immediate attention can be placed on your issues.

Sincerely,
Mat Meadows
General Manager




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Reviewed 9 May 2020

Very beautiful hotel! We loved it!

Aloft college Milwaukee Downtown technical Fuerstenberg Family Review

We stayed here during a visit at Milwaukee area college visit. To be technical, everything was beautiful!

Date of stay: April 2020
2  Thank seanfuerstenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mat Meadows, General Manager at Aloft Milwaukee Downtown, responded to this reviewResponded 16 October 2020

seanfuerstenberg:
Thank you for taking the time to leave us a review! We greatly appreciate the comments and are happy you were able to enjoy our property even with the limitations brought on by COVID-19. We are excited to welcome you back in the future, so don't be a stranger!
Sincerely,
Mat Meadows
General Manager

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