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“Great stay!!”
Review of The Ridge Hotel

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The Ridge Hotel
Ranked #2 of 15 Hotels in Lake Geneva
Certificate of Excellence
Reviewed 13 August 2017

We had a fabulous time!! Live music on the weekends, a great bar just steps from our room (we got lucky), a fabulous outdoor fire pit and a simply divine restaurant with divine views. The pool was delightful and we even got to see fireworks from our patio on Saturday nite overlooking the lake. We will definitely come back again! PS The staff was outstanding, especially Hollee, who I wanted to wrap up and take home!! She's a doll!!!

Room Tip: We really enjoyed the room on the 1st floor, it was very surprisingly quiet.
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 4 weeks ago

Nancy G, Thank you for taking the time to share your comments. We're pleased to hear that you enjoyed your stay and were able to take advantage of our many amenities. Best, Todd B

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42 - 46 of 395 reviews

Reviewed 9 August 2017

Expensive rooms. Facility has been renovated and looks nice. Facility was clean. Outside bar/fire pit area nice. Little responsiveness from front desk manager after an incident on the property. Customer service could be worked on.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank B1248WGkimw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 11 August 2017

B1248WGkimw, Thank you for taking the time to share your experience. We're pleased that you enjoyed your stay. We will work internally on our response time so that we can provide quicker response to any issues. Best Regards, Todd B

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Reviewed 8 August 2017

This property, the former Interlachen, and sister to Geneva National, was a great spot to stay for a wedding we were invited to, and also to enjoy the lovely town of Lake Geneva. The Ridge is actually on the Lake Como side of the street and some rooms may have a lake view. I had three lake-side rooms, which were not Lake view but had a very natural lovely setting.
Kids would love that there is an indoor and an outdoor pool on site, and there is a fitness facility as well.
Upon check in I received a text asking if everything was ok, and I was able to ask for a sofa bed to be made up, and the next day I could text when it would be convenient time for housekeeping to freshen the room.
Over all this is a nice Wisconsin property. The reception was modern and the staff friendly. Hollee was excellent at the front desk and check in and remembered us through out our stay.
A 2 night minimum was required, which worked for us, but should be know when planning a stay.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank S P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 11 August 2017

S P, Thanks for sharing your comments. We're so glad you enjoyed your trip to Wisconsin and stay at The Ridge. All the Best, Todd B

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Reviewed 5 August 2017

My family stayed here for 4 nights and we had an excellent experience! Staff was friendly and helpful. The hotel is extremely clean and the lobby, outdoor fireplace, pools and bar were modern and fun places to hang out both day and night. Check-in and check-out was quick and the front desk was willing to help with any of our needs. I hardly ever get a good nights sleep when I'm in a hotel but I did here. The beds were very comfortable and the walls must be thick because I heard nothing from inside our room. I would definitely come back here for another stay!

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank rappaportk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 8 August 2017

rappaportk, Thank you for sharing your comments. We're glad your family had a great time at The Ridge and we hope to see you again in the near future. All the Best, Todd B

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Reviewed 5 August 2017 via mobile

We took our children to The Ridge for a quick getaway before Back-to-School chaos began. The hotel had been recommended to us by family. The first night our kids wanted to swim in the pool so we took them out after dinner. To our surprise, water was green! We still allowed our kids to swim.

The next morning we went to Williams Bay Beach and when we left we promised the kids some time in the outdoor pool. As we walked into the hotel and toward the stairs for the outdoor pool an employee approached us to inform our family that the outdoor pool was closed. When she noticed our disappointment she said, "well you can still swim inside." We did end up swimming inside, but it was 80-something degrees outside and beautiful. The frustrating part is that we were not offered any type of compensation for the inconvenience of not being able to utilize the outdoor pool space. We've traveled a decent amount-enough to be aware that when something goes wrong usually the hotel or staff will go out of the way to make it right. It made us feel like our business was not valuable.

Stayed: August 2017, travelled with family
Thank allisonnoeleichmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 5 August 2017

allisonnoeleichmann, Thank you for taking the time to share your comments. I would like to apologies for the closure of our outdoor pool. Unfortunately, it was out of our control in this situation. We're glad your children were able to enjoy the indoor pool. Sincerely, Todd B

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Additional Information about The Ridge Hotel

Address: W4240 State Road 50, Lake Geneva, WI 53147-3422 (Formerly Lodge at Geneva Ridge)
Phone Number:
Region: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Lake Geneva
Price Range: $151 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Ridge Hotel 3*
Number of rooms: 146
Official Description (provided by the hotel):
Sleek and edgy with a twist of Wisconsin tradition, the 146-room Ridge Hotel delivers a new take on Lake Geneva with its multi-million-dollar 2016 contemporary redesign, including a welcoming tech-savvy lobby, smart and sumptuous new Crafted Americana restaurant and perky bean + vine coffee and wine bar. Recent upgrades also include the poolside BAR 55 on the property’s sprawling veranda with 12’ fire feature, outdoor lounge and picturesque shoreline views. Formerly known as Geneva Ridge Resort, The Ridge Hotel is located just off the tourist track some four miles from downtown Lake Geneva, making The Ridge your perfect base camp for watery adventures, championship golf and retail therapy. Parked along the shores of secluded Lake Como and the award-winning Geneva National Golf Club, The Ridge offers exclusive golf rates and packages, an onsite salon & spa, indoor pool & sauna, and 10,000 square feet of versatile event space for weddings, corporate retreats, golf outings and group travel. In addition to its engaging social calendar with live weekend entertainment, The Ridge is home to nature trails, complimentary bicycles, an indoor pool and a seasonal onsite ice skating rink as well as nearby boat and paddleboard rentals, cruises, fishing charters, beaches and parasailing. Come experience the latest – and only contemporary – transformation in Lake Geneva. Come experience The Ridge Hotel. ... more   less 
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Also Known As:
Lodge At Geneva Ridge Hotel Lake Geneva
Hotel At Geneva Ridge

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