I didn't know what to expect after reading some of the reviews on trip advisor. It sounded like either you would hate it or love it. I would say we walked away thinking it was a very costly weekend with just an average stay. The front desk is understaffed and could use some additional training. We stood at the front desk while people came and went filling water pitchers, answering phones, etc. Nobody acknowledged us. We just stood there waiting. Also, one day intor our weekend stay, our key cards were deactivated. We trudged back to the front desk with bags and the key cards were reactivated. No explanation, no apology, just handed back. The rooms are about average. Definitely could use some updating but not horrific. The beds are terrible. The king size bed in the one room was so dipped in the middle that we couldn't roll over. The bedding was absolutely horrific. Bring your own pillows and blankets. The bed spread was one of those 70's type that stay on the bed forever. The sheets and blankets had holes throughout. I was worried that the room would be musty, however, it was a overpowering smell of dirty carpet. The carpet is absolutely filthy and must be thoroughly cleaned. The kids loved the water park but we had several issues. For one, there was nobody to clean tables. By the end of the day, trash was laying on tables, floors, overflowing from the garage cans. It was absolutely disgusting. The only people I saw cleaning was one woman 5 minutes before the park closed. The other problem, as other reviewers mentioned, was the water temperature. It was ridiculously cold. Especially the small child area. There were many, many parents and children complaning. Also, the chlorine levels need to be monitored. I would get overwhelming fumes sitting by the slides. My eyes would start burning and tearing. On the last day, my children ended up with a rash all over their body. I called our ped and he said it was from the high levels of chlorine. We had to give them an antihistamine to counteract the issue. We have never encountered this in any other water park we have visited. Also, in the yellow slide, my husband's back was ripped open from the slide tube. He mentioned this to the life guard and was told that slide needed to be recaulked. Really? We ate and smokeys which was average but not bad. We avoided the cafeteria in the waterpark. It was very similar to carnival type food. The kids loved the arcade. The only complaint was the drunk parents carrying alcohol around in the arcade while "supervising" their kids. I think for $329 a night we could have gone to the JW Marriott downtown Chicago and had a much better time.
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- Also Known As:
- Timber Ridge Lodge & Waterpark Hotel Lake Geneva
- Timber Ridge Hotel
- Timber Ridge Lake Geneva
- Timber Ridge Lodge And Waterpark
- Timber Ridge Lodge Lake Geneva