We can’t say enough about how wonderfully this resort has been renovated and revived by the new owners and management. When the Alwards owned and operated this lovely resort, we stayed here very happily for many years during our annual visits to Eagle River. After they sold it to the next owners, the reviews were so bad that we stayed away.
We were thrilled to hear that Chanticleer had been sold again to private owners who knew and loved the place. The reviews quickly skyrocketed, and we booked for this year.
We were delighted with the villa we stayed in. The decks were brand new, and were sanded during our stay. The appliances were also new. We had trouble with the stove, but housekeeping was very responsive. Whenever we called Jill or Jenni, they were ready to help. The mattress in our bed needed replacement, but we trust that this will be addressed as part of the continuing renovation. The grounds are immaculate, and some welcome additions, such as a fire pit, have been made
One suggestion we have is that when people call to make reservations, they should be asked about mobility issues. We were at first assigned to a villa that one of us could not access. Luckily another, similar accommodation was available, and the staff facilitated our transfer graciously.
We look forward to many future stays, and know we’ll be well taken care of at Chanticleer!