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Reviewed 2 December 2017

We stayed at the Mountain View Lodge in Manson during the first couple days in September 2017. We were scheduled to stay there for several nights but the entire state of Washington was covered in smoke due to many, many wild fires all over the west coast, Montana and Idaho. I have asthma and was having extreme difficulty breathing and bad pain in my lungs due to the smoke. I communicated this immediately to management. Scientists called it the worst air quality in history. So my wife and I had to leave our vacation after just a couple of days for health reasons. We asked management if they would be willing to waive the cancellation fee and not charge us for leaving early. But the owners would not budge at all. Therefore we were charged in full for nights we did not stay there. Even Delta airlines waived the change of fare and change of ticket fees for us under the circumstances. But these owners would not. We explained the medical issue and tried to offer out a doctors note from a local physician, but they still took our money and charged us in full for nights we did not stay there. We are also small business owners in the tourism industry. We always try to be fair and reasonable with our guests and we always issue a full refund for medical issues. These owners were completely unfair and unempathetic to the situation. They care more about the $$$ than the health and well being of their customers. As small business owners we understand the power of reviews and we always give great reviews when warranted. But this is an unacceptable way to run a business.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank QeepitReele N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim U, Owner at Mountain View Lodge & Resort, responded to this reviewResponded 8 December 2017

Dear QeepitReele N and other Travelers,
I have spent several days sorting out my feelings about this review and trying to figure out how to reply to it. In the end, I will just say that I truly enjoyed all the time I spent working with your wife researching and replanning your Washington vacation itinerary; even all the time that did not include Lake Chelan. She was a pleasure to work with and I was so happy when you guys left here happily. Had I remembered you live just under the Sleeping Giant, we would have loved to come visit while we were there in the rain and mud a week ago. Therefore, all I can say is that I am so sorry you are in so much pain. There is nothing I can do about what you have done to us by writing this except continue to strive for excellent customer service for all my guests and learn about how to deal with my own travel experiences.
Something that might be interesting and/or helpful, though, is that we are looking into possible ways to offer travel insurance (like the airlines and larger hotels do) to our guests. That can create some peace of mind in unstable situations.
Sincerely, we wish you peace, love and very happy travels,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Very pleased with our stay here. Friendly staff, easy continental breakfast. Nice covered outdoor barbecue spot, pool and hot tub adjacent. Planning to visit again with friends and do some bocce ball on the lawn while the steaks cook!

  • Stayed: October 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Will K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim U, Owner at Mountain View Lodge & Resort, responded to this reviewResponded 9 November 2017

Thank you for the great score and thorough review, Will K! We are truly happy you enjoyed your time here and we'll have the games ready for your return! Sincerely,

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Reviewed 21 September 2017

We enjoyed a great anniversary get away. The room is well appointed, and quiet. Complimentary, very modest, breakfast of cereals and waffles, with beverages after 8:00. Very friendly hosts. Wonderful covered BBQ area with plenty of BBQ's and tables, and a large warming fire. We went for nice walks around Manson and Wapato Point. Had great lattes from The Coffee Cabin just across the street. The outdoor pool was a little cool for us, but we enjoyed the hot tub both nights.

Room Tip: A nice Motel with a resort feel
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank CindyC355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim U, Owner at Mountain View Lodge & Resort, responded to this reviewResponded 9 November 2017

Hi Cindy C355! Great review with lots of information. MVL and the other Manson businesses certainly appreciate you sharing your experience of our little slice of heaven. Yes, September begins to cool down, but the weather and the nights skies are still beautiful, aren't they?! Hoping to see you again Cindy...

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Reviewed 19 September 2017

Great access. Wine tasting all day. Bring your favorite to a GREAT BBQ area with several gas units. Cook your evening meal or hors d'oeuvres while relaxing by the pool and Hot Tub. Easy walk to Manson down town area and lake shore

Room Tip: Upper floor away from stairs
  • Stayed: September 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Ghostrider1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim U, Owner at Mountain View Lodge & Resort, responded to this reviewResponded 9 November 2017

Dear Ghostrider 1969, My mom and dad are both smiling down as you describe the Pavilion. Mom designed it and Dad built it; there's a lot a love out there and our guests are so happy with it! I'm so happy that you enjoyed our "home" and out town. We all hope it becomes YOUR "home at the Lake!" Sincerely, ~Kim

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Reviewed 17 September 2017

Can't say enough about the friendly service and hospitality given to us by Jerry and Kim at the Mountain View Lodge. Since we had car trouble while we were there, they went out of their way to provide the assistance that we needed to solve our problem. It was also evident to us in talking with other guests, why people enjoy their stay at the Mountain View Lodge and return year after year.
Rick and Linda

  • Stayed: September 2017, travelled with family
    • Service
Thank lindamyers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim U, Owner at Mountain View Lodge & Resort, responded to this reviewResponded 9 November 2017

Hi Rick, Hi Linda! Thank you so much for your kinds words, but we're here doing what we love... hanging out with wonderful people like you. We strive to make everyone's smile a little brighter by the time they leave our "home." Most of the time we succeed! I'm so glad everything worked out okay for you guys. We look forward to seeing you again some day! ~Kim

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