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Reviewed 16 August 2017

This was a good location for us. We stayed three days and visited Mt. Rainer, Olympic National Park, and Seattle. Our room was clean, bedding comfortable, had a refrigerator, microwave, and coffeemaker. I only had three negative comments: the staff doesn't pay attention to how many days you are staying and only codes your key for one night. We not only had to go down the second night, but also on the third. The breakfast room is way too small for the size of the hotel. It can't seat more than 20 people. The front desk didn't have quarters for the laundry. I was told that they do most of the time, just not while we were there. They had an indoor pool, but I didn't use it. They had a small fitness room too. There didn't seem to be many children staying while we were there so the pool may have been welcoming to adults. Every evening there were fresh cookies in the lobby. Other than a few minor inconveniences we didn't have any major problems and it was reasonable priced. We would stay again.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank patluvstogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

Late arrival wasn't a problem although front desk staff took his time helping others without even acknowledging me when I tried to check in.

Bed was comfortable and had good quality linens, etc. Only soft pillows though - I wish hotels would give you options of at least one firm one! I was only staying one night and had an early check out, and I didn't ask for another pillow so they might offer that. Room was quiet and I slept well.

Early check out also meant that I missed the free breakfast as it starts fairly late for a hotel close to the airport. Looked like it might be decent.

Several nearby chain restaurants and at least one local place, so you don't have to go too far for food once you check in.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank stephaniewoolsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualityinnfederalway, General Manager at Quality Inn & Suites Federal Way, responded to this reviewResponded 1 August 2017

Dear Stephanie,

Thank you for taking the time out your schedule, to complete our online survey. We will use this information in our training. We hope that you will stay with us again.

Sincerely,
Sharon Anderson
General Manager
Quality Inn & Suites
1400 S. 348th Street
Federal Way, WA 98003
PH:253-835.4141
FX: 253-835-4157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

it was friendly, clean and it is close to outlet mall,. though they do have breakfast we went to denny' s which is right next door..close to freeways about a hour from seattle,
we would stay there again.

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualityinnfederalway, General Manager at Quality Inn & Suites Federal Way, responded to this reviewResponded 1 August 2017

Dear Barbara,,

Thank you for taking the time out your schedule, to complete our online survey. We will use this information in our training. We hope that you will stay with us again.

Sincerely,
Sharon Anderson
General Manager
Quality Inn & Suites
1400 S. 348th Street
Federal Way, WA 98003
PH:253-835.4141
FX: 253-835-4157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017

We stayed at the Quality Inn for 3 nights as a home-base for different activities in Seattle/Tacoma area. Overall, it was disappointing. And be warned - they take a $100 deposit for "incidentals" but unless you are placing calls to China, there's no way you'd need that!

Not everything was bad - beds were comfortable, pillows nice, room was very clean. Staff generally friendly. Parking was plentiful, and the location is great, easy highway access and lots of restaurant options close.

On the negative side - the plumbing is awful. The shower didn't drain, so you got to stand in 2" of your dirty water. The toilet clogged easily, and when we called for a plunger, they left it at our door without even a knock. The pool and hot tub are in bad shape - cloudy pool water and horrible brown stains in the hot tub. Breakfast was much too small and couldn't keep up with the people trying to eat. And there is no soundproofing, inside or out - we had to leave the fan running all night to drown out neighbors and planes/traffic.

Room Tip: 3rd floor, far from the elevator
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank physicsmom04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qualityinnfederalway, General Manager at Quality Inn & Suites Federal Way, responded to this reviewResponded 1 August 2017

Dear Physicsmom04,

Thank you for taking the time out your schedule, to complete our online survey. We will use this information in our training. We hope that you will stay with us again.

Sincerely,
Sharon Anderson
General Manager
Quality Inn & Suites
1400 S. 348th Street
Federal Way, WA 98003
PH:253-835.4141
FX: 253-835-4157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2017

This hotel was exactly as advertized. Clean, neat and very busy. Front desk was pleasant at all times. Only observation was that house keeping is not available regularly in the evenings as the attendant doubles as the shuttle driver. This lead to us being very cold as we were unable to get an additional blanket until the following day.

Room Tip: We had a one bedroom suite which accomodated 3 adults very well.
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Keri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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