My husband and I needed a clean, safe and an inexpensive place to stay for 3 nights while attending his father's funeral. We decided to go with a hotel chain as we assumed we knew exactly what to expect and didn't have to deal with any unpleasant surprises during this difficult time. We reserved a non-smoking room with microwave and refrigerator on Red Lion Hotels Corporation website. When we arrived to the hotel the lobby greeted us with a thick cloud of cigarette smoke. Stairways carpet was extremely filthy. We were assigned a room on the 3rd floor at the end of the hallway. We had to cover our noses with our hands just to get to the room. The room didn't have a microwave and mini-fridge as it was stated in our reservation. We went back to the lobby to notify staff that we didn't get a room we paid for. We were assigned a different room on the same floor. Room was nicer but had a lingering cigarette smell. We discussed returning to the front desk yet again to negotiate our way out of this reservation but decided do not bother unfriendly chain smoking front desk clerk at this late hour much to our regret ever since. Each trip to and from parking lot reminded how dirty, unhealthy, and potentially dangerous this hotel was. In regards to furniture in both the lobby and our room they showed significant signs of damage and age which continued to sour our opinion about the establishment as a whole. Furthermore, we wondered about the piles of old furniture in the covered parking area along with several abandoned vehicles. We also witnessed small groups of people milling about the property as if they were casing out the place adding to concerns about our safety. Unfortunately, our busy schedule for the next 2 days didn't allow us to check out next morning and with the help of air fresheners we bought next day we were able to survive in our room for another night. We ended up checking out from our room around 11 pm rather than staying there for the third night of our reservation. To us driving all the way home and arriving in the early morning hours seemed to be the better of the two options. We are still questioning how this particular hotel could be a part of RLH Corporation. We will never take another chance and stay in any hotels operated by RLH Corporation.
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