TRANSCRIPT OF EMAILS BETWEEN MGR AND GUEST AFTER I COMPLAINED ON AMBVI WEB SITE:
Mr Kim: We are sorry that your stay at the Americas Best Value Inn was not comfortable.
Our housekeepers and staff do their best to ensure all our guests have a pleasant stay
but may have come short that day. We care how our property appears to our guests.
Our parking lot was pressure washed and yards landscaped two weeks ago. Lobby is mopped
every night but unfortunately there times when we come up short. We apologize for your inconvenience and would like to give you a discount of $8If your housekeeping had an off day then there must be a lot of them.
REPLY:The room was absolutely horrible and I will reflect that in my review. There are holes in the bathroom walls, light bulbs didnt work, tv remote didnt work, the pillow might as well not have even been there and trim peeling off walls. The landscaping was terrible. The parking lot has dead cars in it, there was an obvious oil spill covered in cat litter that hadnt been cleaned up, the floors in the lobby were filthy. I was not given any face cloths at towel change on Saturday. The whole experience was one of absolute disgust. I have stayed at AMVI in several places, this one was by far and away the worst. Even your desk clerk said that the manager didnt care what it looked like when I asked her if the rooms were cleaner than the lobby. The room smelled cloyingly of a some kind of spray when we got there. I had to turn on the ac fan to get rid of that smell.
After reading other comments and the Mgr stating that they will fix or retrain, it obviously didnt happen because my complaint is from this weekend 04/27/2012 and i have more complaints about hotel than any of the others put together.
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