On July 8, 2011 we arrived at Candlewood Suites about 8:30 pm to check-in only to discover that the hotel had been struck by lightening the night before and they had no AC, no internet and could not check us in. They made arrangements for us to stay at an adjacent hotel, the Crowne Plaza, on their dime. The next morning, we discovered that the Crowne Plaza was sold out for the week and did not have a room for us, so my husband went back to the Candlewood to see if they would be up and running for our week long stay.
Let me just say, my husband travels regularly for business and he was extremely impressed with the manager, Melinda Warren. When he approached the desk she had a phone to each ear and was very pleasant, going out of her way to find us a place to stay, making the reservation and confirming them for us at the Holiday Inn Executive Suites on Greenwich for the remainer of our stay. She was gracious and still seemed to have a sense of humor about her even under these stressful conditions. Need less to say, we cannot give a review of the rooms here but if management goes that far out of their way to make their customers stay as uneventful as they can, we can only imagine how well the hotel is run on an everyday basis.
We plan on giving them another try on one of our stays to visit family and would recommend it to family visiting Virginia Beach.
Thank you again, Melinda Warren, for your outstanding handling of this situation under less than desirable conditions!
- Official Description (provided by the hotel):
- Candlewood Suites Extended Stay Hotel Virginia Beach - Norfolk - Hampton Roads, VA. The Candlewood Suites Extended Stay Hotel Virginia Beach - Norfolk - Hampton Roads is a member of Priority Club Rewards & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express & Staybridge Suites Hotels. The Candlewood Suites is the perfect hotel for government (Per Diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites Virginia Beach - Norfolk Hotel is centrally located mile from the Virginia Beach Town Center @ the Independence Blvd exit of I-264 near I 64; minutes from VA Beach beaches & Norfolk Airport (ORF). Our hotel is close to Downtown Norfolk & Virginia Beach real estate districts; offering near access to Northrop Grumman, Lockheed Martin, Keane Inc., General Dynamics, Little Creek Amphibious Navy Base, Oceana Naval Air Station & Norfolk Naval Shipyard. The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV with DVD players, free wired & wireless Internet. Other features include 24 hour business center, free laundry facilities, fitness center, courtyard with grills & our signature Candlewood Cupboard convenience store. ... more less
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- Also Known As:
- Candlewood Suites Virginia Beach / Norfolk Hotel Virginia Beach
- Candlewood Virginia Beach
- Virginia Beach Candlewood Suites