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“Poor Customer Service”

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Boardwalk Resort Hotel and Villas
Ranked #62 of 109 Hotels in Virginia Beach
Martinsville, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Poor Customer Service”
Reviewed 27 February 2012

Recently stayed at the Boardwalk, upon arrival we were placed in the wrong room, customer service could have cared less, this is not a condo at best a low grade hotel room, the room was small, telephone did not work properly, found hairs in the bathtub and bed that were supposed to be clean, the bathroom sink did not drain could not use, and had insects in the room. Room walls paper thin the neighbors kept us up all night with their profanity. The internet had to be paid for daily and then had poor connections and would not work properly. I would not reccomend this so called condo to anyone who truely wants a pleasant vacation experience it is not worth the money that is paid. As stated after everything that happened the front desk advised we would have to take our issues up with the "reservations" and when a so called supervisor was put on the line she was very rude and basically said nothing they could do, I will tell you my response was this was an expensive lesson learned and will be the last time they ever get my business and will not get reccomendations to friends and family.

Room Tip: Do not waste your money stay somewhere else
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Troy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Virginia Beach, Virginia
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 February 2012

Me, my wife and two children stayed at the Boardwalk while our house was under some minor renovations and the staff at the Boardwalk took real good care of us. We appreciate the "HOSPITALTIY" we were showed during our stay especially the GM Ronelle Leach. Ronelle was so nice to our children and really knew how to make us feel at home. Thabnk you for the Oceanfront Suite and peace of mind while we stayed with you.

Room Tip: Make sure you request a room away from the elevators and get a suite overlooking the ocean. A corner...
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  • Stayed October 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ringgold, Georgia
Level Contributor
304 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 16 February 2012

We were very pleased with this resort. It is right on the boardwalk and the beach, and most of the rooms are ocean front, with lots of windows for your enjoyment. The heating and cooling worked very well. The beds were quite comfortable. The seating in the living area was ample and comfortable. The ice maker was slow and the dishwasher, microwave and oven had seen better days, but still worked.
The only complaint was that the walls were not exactly sound proof. The staff was very friendly and helpful. I imagine, though, that the parking can be difficult during the high season. Over all, we were very happy with our stay here.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank SPN21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 January 2012

This resort is located right along the boardwalk, we had a partial ocean view 1bedroom with a full kitchen. Loved all of the amenities in this resort. One complaint iswhen we first checked in the kitchen sick did not drain, we had to call someone to fix it. They came right away with a snake and it smelled while they cleaned it, but they fixed it and we had no more problems. The bed was comfortable and the deck was a plus. The jacuzzi tub was WONDERFUL, the only thing I did not like was the tub was out in the open with the sink. The only enclosure was for the toilet. Overall I would would stay here again, fun times with the family and a great location.

  • Stayed June 2011, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank mimiKc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lanoka Harbor,NJ
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 November 2011

`This resort was just okay. There were absolutely no activities for children. They had activites listed, but you had to go to other resorts for the activites. Who wants to walk or drive ten blocks to tie dye a shirt? Or who wants to travel to participate in a ping pong game? This was the first resort in twelve years that had absolutely nothing for my children except the pool. Pretty disappointing. Also, when we checked in that if we wanted free internet then we had to fill out an Interval Survey. When we turned in the survey, they would give us a code for free internet. On the survey, there was a paper attached saying that if you couldn't give them excellents on everything, then talk to the front desk. This was wrong. I felt like I had to lie and give them excellents so I would get free internet.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rdmcavoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boardwalk Resort Hotel and Villas

Property: Boardwalk Resort Hotel and Villas
Address: 1601 Atlantic Ave, Virginia Beach, VA 23451-3422
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Virginia Beach
Price range (per night): $199 - $760
Hotel Class:3 star — Boardwalk Resort Hotel and Villas 3*
Number of rooms: 106
Official Description (provided by the hotel):
Wake up to ocean sunrise views through your floor-to-ceiling windows, and spend the hours in between enjoying the comforts and conveniences of home at Boardwalk Resort Hotel. Each of the newly renovated studios and 1-, 2- and 3-bedroom suites are appointed with a wide range of features, including separate living rooms with sleeper sofas, fully-equipped kitchens and kitchenettes, TVs with cable and DVD players, free Wi-Fi, and large bathrooms. You’ll also enjoy our convenient central-boardwalk location, just steps from the entertainment at 17th Street Stage and Park.Boardwalk Resort Hotel and Villas is located in the heart of the resort district, in the center of Virginia Beach’s famous boardwalk – named one of the “Top Ten Boardwalks in America.” ... more   less 
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Also Known As:
Boardwalk Hotel Virginia Beach
Va Beach Boardwalk
Hotels Boardwalk Virginia Beach
Boardwalk Virginia Beach

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