Look, it's not the Hilton but our stay there last week was just fine. Double queen room was neat and clean and had your basic amenities. View of the beach and ocean was excellent from the small balcony. Parking was convenient. Didn't use the indoor pool but it looked fine. Breakfast was very good. Staff were polite, efficient and helpful. I have no beef with this hotel and would love to return.
The staff was very friendly and professional. The breakfast was yummy and there were many choices. Pool and the room were clean. We liked that there was free parking and breakfast included. Kids loved the cookies!
The hotel is not warm and fuzzy. Rooms are not updated and are very cold in decorations and feel. Marina our check in lady was amazing and that is about all i Have to say. I did not get the free breakfast but I did eat a couple delicious cookies.
Thank you for taking the time to write a review about your stay. I apologize for falling short during your stay and giving you the warm and fuzzy feeling. . I assure you this kind of incident is not the way we conduct business. Our goal is to provide a level of service that requires diligent attention to detail and is a matter of constant reinforcement at our hotel.
Our goal is to have every guest have a great experience, which would have them saying that this hotel is their home away from home. I take the time to read to our guest comments so we can always improve our services and please know that your comments were received by the staff as a missed opportunity. I respectfully request that you give us another opportunity to win back your trust.
Once again, I am truly sorry for the inconvenience you encountered. If there is anything else we can assist you with in the future, please don't hesitate to call.