I've stayed in several Red Roofs over the years and like the clean, basic, low-cost accommodations so I chose to stay here overnight before starting a new job in Richmond. Red Roof is usually a dependable choice...except in Sandston. At check-in, the desk clerk was barely communicative. Room highlights: Two non-operative light fixtures. A very dirty carpet and dust nuggest throughout the room. No shampoo in the bathroom. No coffee for the in-room coffeemaker. A CRT TV which didn't even tune in any local network affiliates and had no picture on ESPN.
When I complained to Red Roof corporate, they refunded the full price of the stay because they couldn't get local management to call them back.
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