I was in town 2 nights for a conference. The room was extremely small but I really just required SAFE and CLEAN for this trip. I checked the bed before getting in it and didn't see anything. The next morning after housekeeping came to clean all of a sudden a bed bug appeared! We summoned the housekeeper to come back to our room and she collected it in a cup and directed us to the front desk.
I hadn't ever seen one in person so this was a bit horrifying!
The evening before when we returned from dinner there was a rather sizable insect in the hallway which prompted me to close my bag when I wasn't using it.
We spent one night, and although the hotel offered to move us to another room and discount the rest of our stay we didn't feel comfortable and relocated to another hotel.
The front desk staff, although very nice and somewhat apologetic, directed us to their 800 number for a discount on our one night stay.
The 800 number said the refund was to happen at the local level. Eventually the stay was refunded. I can't recommend the hotel and won't stay there again.
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- Also Known As:
- Microtel Inn & Suites Richmond Airport Hotel Sandston
- Microtel Inn And Suites Richmond Airport
- Microtel Sandston
- Microtel Richmond Airport
- Sandston Microtel