I wasn't happy about being charged $26 to park at a hotel I'm already over paying for. The bathroom door look like it was involved in a demolition project and the spa was not working, which is a big deal for someone traveling in pain. I saw a couple tiny black bugs crawling in my room. The little coffee maker wasn't working either and wasn't replaced even after I reported to front desk AND housekeeping requesting replacement. I was forced to go downstairs both days for hot water.
Upon getting credit card found a restaurant charge that was not authorized. Called the GM numereous times before I got a response. He promised a return call after investigating, never happened. I had to call him back. Still waiting for credit after 8 days. Called corporate and filed several complaints. They did nothing either.
A super shuttle from the airport arrived quickly but call first. Bruce at the front desk was delightful and very friendly he was quick
Too. Nice lobby and great breakfast a little something for everyone. Close to freeways and short distance to the airport
Areas for Improvement:
Climate Control: The air conditioning unit produced a noticeable banging sound when engaging the compressor. This could be disruptive for guests with a light sleep, even with the fan running continuously.
Hot Water: Hot water was unavailable at the bathroom sink.
Front Desk Staffing: During my stay, the front desk was staffed by only one person at all times, which could lead to longer wait times.
Sheraton Club Lounge: The Sheraton Club Lounge was unexpectedly closed throughout my stay. While the reason for the closure was not communicated, it would have been helpful to receive advanced notice. I did receive a $10 food credit at the in-house restaurant.
Bed Comfort: The mattress exhibited significant wear, with one side being noticeably sunken in.
Positive Aspects:
Airport Shuttle: The shared shuttle service connecting the hotel to several airport properties and the airport ran smoothly and efficiently, exceeding expectations.
Shower Amenities: The shower offered excellent water pressure.
Spacious Rooms: The room size was ample and comfortable.
By addressing some of these areas for improvement, the hotel could significantly enhance the guest experience.
Dear guest,
On behalf of the entire hotel team, I want to thank you for sharing about your EXPERIENCE
I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Sincerely,
Ayman Ghaly
General Manager
Sheraton Richmond Airport Hotel
Beautiful, comfortable room. Very quiet and conveniently located next to airport. Nice restaurant selections on site. However, no clock radio/alarm clock in the room. And, I never got my 0300 wake up call that I was assured would absolutely happen.
I would stay there again but bring my own external alarm next time. (My Apple alarms I planned to rely on were acting up and wanted extra reassurance of clock radio)
Dear guest,
On behalf of the entire hotel team, I want to thank you for sharing about your EXPERIENCE
I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Sincerely,
Ayman Ghaly
General Manager
Sheraton Richmond Airport Hotel
