We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (652)
Filter reviews
652 results
Traveller rating
490
131
19
8
4
Traveller type
Time of year
LanguageAll languages
490
131
19
8
4
Show reviews that mention
All reviews fire pit indoor pool complimentary breakfast modern decor off the highway would highly recommend this hotel excellent hotel bathroom door spacious room waffles short drive clean hotel excellent stay would stay here again a great place to stay staff was very friendly easy access
Filter
Updating list...
469 - 474 of 652 reviews
Reviewed 19 May 2016 via mobile

Negative:
1. Very cold in lobby/breakfast area. Sat with my jacket on trying to do computer work and it was just too cold.
2. No outlets around any tables for plugging in electronics. I guess they don't want you working in the public areas. There was one in the corner next to a chair out of public view.
3. There was no space for toiletries around bathroom sink. Even if this was handicap there still was no room period regardless of who was occupying the room.
4. No makeup mirror on wall.
5. Housekeeping brings child to work with her. Child was yelling multiple times in the hallway until I opened door to make sure she was ok.
6. Owner has NO customer service skills and should not be in the hospitality business. Asked to check out at 1:00 due to business. Girl at front desk said ok. Owner who was on phone got off and said no we are booked and 12:30 is the latest after we were already told 1:00. Very rude. If employee was in training and wrong, correct her in private for the next time and not in front of customer. We had just stayed 3 nights with this hotel. Clean another room during that 30 min and have the staff keep their children home. This hotel used by local business which we will recommend to them not to use anymore!!
7. Bed needed replaced. Rolled to center of bed. Woke up each morning with sore back.
My recommendations.. Find another hotel unless all you care about is newly decorated.

Date of stay: May 2016
Trip type: Travelled on business
2  Thank vintageway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn Salem, responded to this reviewResponded 18 June 2016

Dear vintageway,

On behalf of Hampton Inn Salem, I apologize your stay fell short of your expectations. We appreciate all reviews, good and bad. We strive to provide outstanding customer service and accommodations to all of our guests. In response to outlets near the tables, we have a large community table that seats 12 in our breakfast area. This table is equipped with outlets and USB ports around its entirety. We also would like to address your handicap accessible room. Fortunately, our accessible rooms are equipped to be ADA compliant and must have room for wheelchairs and mobility issues. That does cut into the counter space on the sinks. However, we do have many regular rooms available with plenty of counter space. In these ADA rooms, the beds are also several inches lower which may be why they were not as comfortable for you. We have had maintenance check all of our beds in our accessible rooms to make sure they are all compliant.
We would also like to apologize for not being able to give you until 1:00pm to check out. Unfortunately, due to availability, we were only able to give an extra hour and a half on the date you were leaving. We appreciate you choosing Hampton Inn Salem for your stay.

Sincerely,
Jennifer Quesenberry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2016

I spent two nights here for a Virginia Tech graduation. Very pleasantly surprised how nice this hotel is. Brand new everything, clean and very helpful staff. I would recommend it for business or vacation travel.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn Salem, responded to this reviewResponded 23 May 2016

Dear Richard H,
WOW! Thank you for your kind review of our property. I have shared your review with our staff and it brought a smile to all. We hope to see you again soon.

Sincerely,
Jennifer Quesenberry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2016

Located just off highway 81. Area is relatively quiet and along side of the woods. Staff is friendly and helpful. Room was comfortable and quiet. HVAC worked fine and bed was comfortable and very clean. Mattress was a bit softer than my liking, but that is just personal preference. Pool and fitness room were very nice and clean. Breakfasts were more than adequate with many choices. Coffee and tea is available all day and there were fresh baked cookies upon our arrive in the afternoon. All this, very reasonable price and a free newspaper - what more could you ask for?

Room tip: We chose a room with one king bed on top (4th) floor across hall from elevator. Very very quiet.
Date of stay: May 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank rdkevk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn Salem, responded to this reviewResponded 23 May 2016


Dear rdkevk,

We appreciate your kind review and are looking forward to sharing it with our staff. We hope you stay with us again next time you are in the area.

Sincerely,
Jennifer Quesenberry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2016

we've stayed in a lot of hampton inns over the years and this one rates as one of the best ever. we loved the new bright, crisp decor. no more dark stuffy rooms! the staff was exceptionally friendly and accommodating and the morning breakfast was definitely a cut about the conventional offering. well done, salem hampton inn!!!

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank CHE1787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn Salem, responded to this reviewResponded 23 May 2016

Dear CHE1787,

We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Please stay with us again soon.

Sincerely,
Jennifer Quesenberry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2016

This hotel is 11-months old. How nice to stay at a new facility! Perfectly located off I-81, with a few restaurants down the road. We were able to get to Virginia Tech's graduation with no problem. Internet signal was great, rooms are spacious and nicely decorated, staff are very friendly, breakfast was enough to keep us going. Definitely a winner!

Date of stay: May 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank VAcatfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn Salem, responded to this reviewResponded 23 May 2016

Dear VAcatfan,
WOW! Thank you for your kind review of our property. I have shared your review with our staff and it brought a smile to all. We hope to see you again soon.
Sincerely,
Jennifer Quesenberry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews