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All reviews typical courtyard roanoke airport room was clean complimentary breakfast volleyball tournament staff was friendly convenient location front desk staff excellent stay comfortable stay residence inn cookies indoor pool business center road trip king room great place to stay
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Reviewed 25 June 2018

I have used the Courtyard many times over several years. The staff treats me so well, and they are ready to help in any way. I couldn't be happier with my experiences there. I highly suggest anyone stay there!

  • Stayed: June 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank robo2702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 19 July 2018

Dear robo2702,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We certainly appreciate your loyalty not only to Marriott but to our hotel when you are in the Roanoke area. We always try to make sure that each and every guest , whether they are regular visitors or are new to our hotel have the best experience possible. For our staff to hear that their hard work and dedication to customer service have had an impact on you is extremely rewarding. We hope that we can continue to serve you for many years to come. Thank you again for staying with us and we hope to see you very soon.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

A last minute decision to stay at this location on our return trip to Arizona. Pleasent experience started immediately upon arrival. Christian checked us in and was both professional with a positive personality. Accommodations were exceptional and we where quite pleased with the entire experience. FYI TGIF gives a 15% discount if you mention you are staying at this location.

Stayed: June 2018, travelled with family
Thank NeilK1054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 19 July 2018

Dear Neil K.,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your choice of this hotel during your time in the Roanoke Valley. We are absolutely delighted to hear that you enjoyed your stay. Christian and the rest of the staff work very hard to ensure that every guest has the best experience while visiting us. It is very rewarding to hear that our efforts have made an impact on you. We want to thank you again for staying with us and we hope to see you again should your travels ever bring you back this way.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

I stayed here for work Monday - Thursday for around 7 months.

Customer Service: Staff here goes above and beyond to not only fulfill but anticipate any need their guest may have. On top of this, every member of the staff made me feel unbelievably welcomed each week. They are all genuinely fantastic people. I look forward to talking to them every time I head to Roanoke.

From having breakfast ready to pick up before heading to the office or sending the shuttle to pick us up from the airport during our usually flight time when we forgot to call in advance - they were consistently 10/10. Thank you all so much. We really appreciated meeting and spending time with you all.

Facilities: The rooms are recently renovated and very clean. The fireplace and couches in the lobby, as well as the fire pit and large outside lounge area made working late a lot easier and more comfortable.

Location: Convenient to both the airport and the shopping/restaurant centers down the road. Also, it's a quick drive from the restaurants and activities in downtown Roanoke since it's right off the highway. Still a very quiet and pleasant experience while at the hotel.

  • Stayed: May 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Jenee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 19 July 2018

Dear Jenee R.,

Thank you for staying with us and taking the time to provide some feedback about your stay. We appreciate the kind words regarding our staff and our hotel. We also want you to know it was our pleasure to be able to take care of you and the rest of your team each and every week that you were here. Our front desk staff and our Bistro staff were both very sad to see you go. We hope that if your journeys bring you back to the Roanoke Valley that we get to see you again.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

Everything was great. The hotel is very beautiful with modern decor. Lobby is large which would be perfect if traveling with groups. The pool area looked small but clean. Room was very clean with nice decor but bathroom seems to need maybe a little extra cleaning. They had a beautiful area outside with a nice fire pit. We had breakfast in the bistro in the lobby, it was a bit pricey but everything was good and heathy. Everyone at the hotel was extremely helpful and nice. If traveling in that area again we will definitely stay again.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Debbie801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

Good room, nice staff, clean facility. The one annoying thing is that Marriott continues to make customers pay a $10 upcharge per night for decent internet speeds. Fast internet is table stakes at most every other place. Nice bar but It closes at 10pm. Try and get top floor, it will keep you away from parking lot noise although this hotel has the loudest slamm8ng doors I’ve ever experienced.

Stayed: May 2018, travelled on business
Thank edbatizu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 30 May 2018

Dear edbatizu,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your loyalty to Marriott and your choice of this hotel in particular. We also appreciate your kind words regarding our hotel and our staff. We see that there were things during your stay that were not to your liking. We are sorry for any inconvenience that you experienced during your time here. We are grateful for the feedback you provided. Guest feedback is the only true measure of how a hotel is performing. We will use this to try to improve in whatever way that we can. Once again thank you for staying with us and we do hope to see you again in the future.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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