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All reviews typical courtyard roanoke airport room was clean fire pit complimentary breakfast front desk staff volleyball tournament convenient location comfortable stay excellent stay residence inn cookies business center indoor pool the staff was friendly and helpful road trip king room
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Reviewed 28 December 2016

We stopped at the hotel on our way North for Christmas...we had a great time at check-in visiting with staff (I think Joe checked us in)...we told him about the 3 tubs of gifts that we were going to have to haul in and he was so kind as to offer us a room by the back door so we wouldn't have to lug them as far. An excellent property, our room/suite was very spacious (could have stayed several days!) and had a great patio in the courtyard had the weather been nice enough to sit out...and all the staff was so excited by the remodel that is occurring this winter! Once this occurs this will be a 5+ star property for sure!

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 3 January 2017

Dear Laura P,

Thank you very much for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate you choosing this hotel to rest and recharge during your very important Christmas journey. It was an absolute pleasure to have you here and to do anything we can to make your time with us as convenient and relaxing as possible. We appreciate the kind words regarding our hotel and staff.
Thank you once again for staying with us and we hope to see you again should your travels bring you back to the Roanoke Valley.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2016

Have stayed here twice for business. Good location close to downtown. However, the walls are way too thin. I could conversations, alarm clocks, and things I'd rather not hear. There is a small cafe. No free coffee. Rooms need updating. Carpet looks worn. Room is clean. Refrigerator, but no microwave. There's a Residence Inn next door which I think will be my next choice when in Roanoke.

Room tip: Stay away from the ice maker machine. Room walls are thin.
Date of stay: December 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank WendyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 22 December 2016

Dear WendyW,

Thank you so much for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate you staying with us and also want to thank you for your feedback regarding our hotel. Guest feedback is the only true measure of how we are doing as a hotel and staff. We see that you mentioned the need for an update to our hotel. We would like you to know that we are scheduled to undergo a renovation to our rooms and lobby in early 2017. We are very excited about the new and refreshed look that is coming to our property and we know that our guests will absolutely love it. While the Residence Inn is a fantastic hotel with excellent service, we hope that when our remodel is complete that you give us another opportunity to showcase what a fantastic hotel we can be. Thank you once again for staying with us and we hope to see you again in the future.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2016 via mobile

We stayed at this hotel 10 years ago. We were not disappointed this time. We checked in during a busy night. Staff was prompt and curteous. Room was clean, quiet, beds were so comfortable! Will definitely stay here again. King suite with whirlpool is definitely worth it!!!! Disappointed there was not a breakfast included in the stay.

Date of stay: November 2016
Trip type: Travelled as a couple
Thank rnkechick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 December 2016

Dear rnkechick,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your loyalty to Marriott and your choice of this hotel in particular. We would also like to thank you for your kind words regarding our hotel and staff. Our staff takes great pride in their commitment to guest service and we hope that shines through in everything that we do. It is rewarding to hear that our efforts have made an impact on you during your time with us. Marriott has set a high bar in the hotel industry and we try to meet that standard and exceed it with each and every guest that walks through our doors. Thank you once again for staying with us and we hope to see you again when your travels bring you back to the Roanoke Valley.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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Reviewed 12 November 2016 via mobile

Stayed for a visit to W&L university nearby but hotel close to multiple colleges and universities in the area. Also close to airport. Relatively new and very clean. Would certainly stay again if in the area and closer accommodations unavailable.

Date of stay: November 2016
Trip type: Travelled with family
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 1 December 2016

Dear Richard M,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your choice of this property while visiting colleges in Southwestern Virginia. We also would like to thank you for your kind words regarding our hotel. Nestled in the Roanoke Valley, we are located conveniently within a short distance to multiple schools and our guests find it very easy to stay with us while making those important choices with their child regarding their future. We hope that if your travels bring you back to the area that we will see you again.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

We've stayed at this Courtyard a few times over the years due to it's proximity to I-81 and yes it's your typical Courtyard but it needs to be updated. The rooms are tired; yes they are clean as usual with Marriott properties but I question the value of the room compared to other properties and chains. Staff is always friendly.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Cruising2by2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 5 November 2016

Dear Cruising2by2,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your patronage as well as your kind words regarding our staff. We are glad that you enjoy staying with us and that our persistent efforts to keep our hotel clean have paid off. Yes it is true that as time goes by hotels have to be updated to reflect current trends and design. With that in mind , I would like to tell you that our hotel is receiving a renovation for the rooms and public space beginning in the winter. We are excited about these changes and think the guests will love the refreshed look and feel. Thank you once again for staying with us and we hope you will return to experience the updated Courtyard when it is complete.

Sincerely,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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