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All reviews front desk waffles cookies room was clean el rodeo the mexican restaurant hot tub indoor pool king suite free breakfast waffle maker checking in hot breakfast we've stayed night's sleep fresh fruit would stay again
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Reviewed 21 February 2016 via mobile

First time at this location. Had a mix up on the dates and Kevin at the desk was so helpful in getting it straightened out. We had a whirlpool suite and could not have been happier. The room was clean, decorated very nicely, and QUIET!! Enjoyed the whirlpool tub very much!! Large enough for two adults to fit very comfortably, plus you have the option to have a light show as the tub lights change colors. Was definitely impressed with that feature lol. We slept too late to try the breakfast, and the pool was down for maintenance. Overall though, we thoroughly enjoyed our stay and will stay here again if ever back in town.

Date of stay: February 2016
Trip type: Travelled as a couple
Thank bbdrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica R, Front Office Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 24 February 2016

Dear bbdrj,

Thank you for taking the time to respond to our survey, your feedback is greatly appreciated. I will gladly let Kevin know how much his customer service played a part in your fantastic stay. I'm sure he will be elated to hear that. We are glad that you were able to have the opportunity to enjoy our King Jacuzzi Suite, its very popular! I will have to let our future guest know about the "light show" I don't think they utilize that feature much. I hope that if your travels bring you to the Roanoke area again, you will allow us the chance to shower your with more of our County Inns & Suites hospitality.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2016

Love the hotel and the staff, poor decision to do away with hot tub in pool area. Have stayed at this hotel for business in excess of 500 nights over last 10 years. Again love the hotel the rooms and the staff just dislike the decision to cancel the hot tub!

Date of stay: February 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
2  Thank phillipt330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica R, Front Office Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 17 February 2016

Dear phillipt330,

Thank you for taking the time to respond with your feedback. We are elated to see you again. Staying with us for the past ten years doesn't make you a guest anymore, your apart of our Country Inns & Suites family! We are currently under new management and the decision was made to fill in the spa. On behalf of Country Inns & Suites we apologize for any inconvenience you may have endured. Please know that your concerns will not go unheard. I will make sure I at least give your feedback to the appropriate department for review. Thanks again for your loyalty. We hope that you will continue to stay with us. Don't forget to say hello on your next visit.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2016

This was a nice property. We'e stayed before and use Country Inn and Suites on our way to and from Florida. The beds are comfy, the rooms are big and everything was spotless. There's a good size refrigerator in every room. Cookies welcome you on arrival. We wanted to leave earlier than breakfast started and there were nice "breakfast bag" (granola bar, water, Apple) for us on our way out. We'll definitely stay again!

Date of stay: February 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank 185lynnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica R, Front Office Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 17 February 2016

Dear Lynn P,

Thank you so much for taking the time to complete our survey. We are so glad to hear that you had a great time with us. We appreciate your loyalty to the Country Inns & Suites. We cant wait to see you again. Don't forget to say hello on your next visit.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2016

This is the second year we have stayed at the Country Inn in Roanoke and we couldn't have been happier. The room was clean and comfortable and the front desk staff was pleasant and asked if there was anything he cold help us with.

Date of stay: January 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Ed P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica R, Front Office Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 17 February 2016

Dear Ed P,

Thank you for taking the time to complete our survey. We are so happy to hear that you enjoyed your stay with us. I will definitely let housekeeping and my front desk now just how much you have appreciated their hard work. I hope that your travels bring you back in our direction again soon so that we can enjoy your company once again.

Have a wonderful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2016

Place hasn't been updated since built. Furniture was old. Heater was rattling all night so had to turn off to get some sleep.
I usually stay at Country Inns because always meet my expectations as to decor and service. The breakfast wasn't very good.
The staff was fine. Have no problem with service

I even wrote Country Inns to let them know but never got a response.

Date of stay: January 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Terry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica R, Front Office Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 13 February 2016

Dear Terry T,

Thank you for taking the time to respond to our survey. We are saddened to hear of your encounter here with us. On behalf of our entire staff at Country Inns & Suites we apologize for the issues you shared about your experience at this hotel. We will be renovating the hotel in the very near future so your concerns are not go unheard. I have addressed these matters with our management team, and I assure you we are working diligently to ensure we can provide better accommodations for you in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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