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Reviewed 15 August 2017

I am not sure what to say or write about this hotel , From the moment I stepped into the hotel to the moment I checked out , The hotel check in staff are very rude , specially the senior staff ( specially the african americans ) (rude and racial to an extreme level )
* I was shocked the first moment I checked in , the staff yelled at me and said , We will give your room to the white gentlemen if you are not happy with it * of course he gave me a bad room , (room phone wasn't connected , had to wait 2 days , bathroom had an issue had to wait 1 day ) * Hotel manager offered free breakfast as a compensation

* Breakfast , Every day is almost the same , sausages , Eggs , and few other stuff that really didn't even want to touch *prices almost 30-40 dollars , staff very rude ask for a tip and if you do not give a tip , you will be doomed , they will just don't bother about you

* Fitness Centre is ok , nothing special ,

* Mattress and room , you will get neck pain for sure , pillows are horrible had to buy my own

* Over all hotel staff , Very racial , and I honestly do not know what they are racial about , I have a feeling anything that is just not american ,

* Felt being watched all the time

* Location is Good heart of Reston town Centre , Will I ever go to this forsaken town again ? probably never , once again extreme racism from almost everyone ,

* Taxi drivers near hotel , Extreme attitude , you better go with Uber

* Hotel do not offer any shuttle within town area , you will end up taking taxi all the time , choose uber do not go with yellow cabs , extreme attitude

* The list goes on and on , I think you get my picture by now

  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
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1  Thank SilverfishPhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul K, General Manager at Hyatt Regency Reston, responded to this reviewResponded 17 August 2017

Dear SilverfishPhoto,
Thank you for sharing your experience. I am very sorry to hear that your visit was not satisfactory. As this is most disturbing, I would truly appreciate the opportunity to personally discuss your experience. I look forward to hearing from you.
Kind regards,
Kevin Kretsch
General Manager
Hyatt Regency Reston
703.925.8200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

The Hyatt Regency in Reston was one of the better hotels that my family and I have stayed in. We would recommend all Hyatt's if as nice as this one. I have stayed in cheaper hotels and you can definitely tell the difference in service and quality.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank bethsV8385GM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelestrin, Manager at Hyatt Regency Reston, responded to this reviewResponded 18 August 2017

Dear BethsV8383GM,
Thank you for your review and feedback. We are happy that you enjoyed your stay and the service that we offer. We hope to see you again soon.
Thank you,
Michael Estrin

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Reviewed 11 August 2017

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
michaelestrin, Manager at Hyatt Regency Reston, responded to this reviewResponded 18 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 August 2017

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
michaelestrin, Manager at Hyatt Regency Reston, responded to this reviewResponded 18 August 2017

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Reviewed 11 August 2017

This Hotel is amazing! The entire staff goes above and beyond our expectations year after year to make sure our experience is wonderful! That is why we continue to book our evnt at the Hyatt Regency Reston Hotel.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jamien623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelestrin, Manager at Hyatt Regency Reston, responded to this reviewResponded 18 August 2017

Dear Jamien623,
Thank you for your review and feedback! It was a pleasure hosting your event at our hotel. I will pass your review to my team. We hope to see you again next year!
Best,
Michael Estrin

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