Reception staff were less than useful, expected us to sort things out rather than trying to help. Even though I explained I was photographing a wedding at the resort that weekend (which generally earns me a bit of extra effort in the customer service department) the girl at the desk wasn't pleasant, polite or helpful.
They desperately need a new uniform- ugly boring grey polo shirts with STAFF in big black letters across the back. Might be okay for cleaners but not restaurant and bar staff.
Doors were tricky in two different rooms we stayed in. The second was the worst, the latch was loose and had to be played with to lock and unlock. Balcony door in the first room didn't lock at all- did I mention I'm a photographer travelling with thousands of dollars worth of gear!!!
Sprinklers were going 24/7 even though it raining quite a bit during our stay. Admittedly its artisan water but it still felt unnecessary.
Hot water didn't last long, water pressure is iffy, artesian water so try not to drink it. One night the water stopped completely (contacted staff and was quickly fixed but phone number is hard to find)
Lots of towels, beds are comfortable.
Ants were out in the kitchen in our first room, apparently because of the rain.
Bedside table draw literally fell apart. Soap dish in the shower of the second room is wonky.
Supplied conditioning shampoo dries out hair and makes it tangle.
Pool looks great even though the weather didn’t allow us to use it, and why would you when the ocean is so close.
In conclusion, great location, not luxury, nice enough that I would recommend it if you got a good price but definitely needs work.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia APAC, Hotels.com, Odigeo, lastminute.com.au, Wotif.com, Hooroo Pty Ltd, Evoline ltd, HotelQuickly and Cancelon so you can book your Ningaloo Reef Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ningaloo Reef Hotel Coral Bay
- Ningaloo Reef Resort Coral Bay, Western Australia