1st experience - Driver had no idea where my hotel was despite it being on their route, he parked down the road and after 15 mins of phone tag with the office they finally found him and insisted I walk around the block and across the road dragging my luggage because he was still confused and claimed he had a nice carpark so didn't want to give it up. Once he picked me up we ended up driving past where he was supposed to pick me up in the first place!!!! All the customers were late, Starbus couldn't care less.
2nd experience - Tried to book my parents a pick up from the Pullman online, credit card didn't work so I rang them. The phone operator couldn't understand English, he didn't recognize the name 'Pullman' despite it being on their route. He claimed the credit card didn't work because it was an international one??? Isn't that their business... to deal with international guests, what a stupid excuse. He was frazzled due to his obvious incompetency so when I went to get another credit card, he hung up on me!!! Seriously? He thinks on behalf of Starbus' owners/shareholders, that he gets to choose which customers are worthy?, OR again the culture clash left him not understanding that I put the phone down for 10 seconds while I got my card.
3rd experience - There wont be one!!!!!
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