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Reviews (2,649)
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1,074
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All reviewsrunway viewairo restaurantmelbourne airportacross the roadcovered walkwayexpress checkoutan early flightroom servicenext morningshort walkinternational flightcomfortable bedgood sizefamily roomconvenient locationan upgradebuffet breakfast
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102 - 107 of 2,651 reviews
Reviewed 6 April 2018 via mobile

I didn't have much expectations after reading the mixed reviews but we were pleasantly surprised. Our room seemed like it had been renovated and everything was reasonably new. Very clean too. No noise from the airport side but we were woken up a couple of times by people in the corridor. The only other complaint...the bed was too soft for us. Service was good, especially the breakfast staff at the restaurant. Very friendly!

Stayed: April 2018, travelled as a couple
Thank HChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 9 April 2018

Dear HChan,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.
I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Kind Regards,

David Tonkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Stayed overnight after flight from New Zealand- very convenient location across from terminal - very quiet for good night sleep - friendly staff - free wifi - ate at the bar/cafe and good food - would definitely stay here again and recommended

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 9 April 2018

Dear Peter S,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.
I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Kind Regards,

David Tonkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Accomodation was excellent bed extremely comfortable, the restaurant in the hotel was amazing and the service great. Check in was very efficient checking out just as good. We ate breakfast in restaurant as well a wide variety of food available.

Stayed: March 2018
Thank CarolynMcCorkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 9 April 2018

Dear CarolynMcCorkell,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.
I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Kind Regards,

David Tonkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

This hotel is fine if a little pricey for a stopover before an early flight the next day.
Comfortable bed - mass market designed room.

The main issue is the roadworks around the airport as there is no signage directing you to either this hotel, a terminal number or the car rental return.. even cabs were lost doing illegal U turns trying to find their way in!

Am sure the airport will be great when finished but in the meantime it was beyond frustrating and we lost over an hour trying to get there.

Stayed: April 2018, travelled as a couple
Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 9 April 2018

Dear Christine G,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.
I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Kind Regards,

David Tonkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We stayed here for one night on Christmas Eve. We had an early morning flight the next day and wanted to be close to the airport - well, you can't get much closer than this! A very convenient location directly across the road from the three main terminals. It's a bit tricky finding your way to the hotel lobby, and the lifts that get you up there are a bit small and slow. We pre-booked a standard king room, and had no issues with the check-in process. The room wasn't huge but was enough for one night between me, my husband and our toddler. The hotel supplied a small cot for her which was perfect. The view is pretty amazing; if you like aeroplanes, you'll love watching them land and take off from your room. The window was huge and it was like watching on a widescreen TV, kept our toddler amused for ages! The soundproofing was perfect, we couldn't hear any noise from outside. We slept OK, the bed was a little bit hard/uncomfortable. The bathroom was a reasonable size, clean and had a bath as well as a shower. We ordered room service for dinner which was OK, not outstanding, but probably on par with most hotel room service (a bit pricey too!) The service from staff was great. The room service was delivered reasonably quickly and hot. My husband accidentally broke a glass and the housekeeping staff were quick to come and clean it up. Overall the rooms felt a bit dated and the hotel could use a facelift, but if you're only staying one night then its convenience outweighs its appearance. We would stay here again if we needed to catch an early flight, but only at a discounted room rate and not for any other reason.

Room Tip: Try to get a room with an airport runway view
  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank sonieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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