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pyronical
Auckland Central, New Zealand
Another great stay
5.0 of 5 bubblesReviewed 4 Aug 2023
I have stayed here multiple times for work, and it continues to deliver. The only let down this time was the restaurant has really fallen over, just awful but I will review that separately. The hotel rooms are still looking modern/new and the service is excellent.
Date of stay: August 2023Trip type: Travelled on business
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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All reviews room was spacious every aspect blackout curtains great hotel secure parking short stay a great stay across the road orchard kitchenette fireplace staycation bowl nightclub suburb balcony luxury
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4 - 9 of 30 reviews
Reviewed 31 July 2023 via mobile

This place is excellent it’s a small boutique style hotel and everyone is friendly and helpful. You won’t go wrong staying here. It’s centrally located and easy to get to. They have a lovely al-a-carte breakfast which is a nice change from a buffet.

Date of stay: June 2023
Trip type: Travelled on business
Thank SeekerAus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme Kuchmar, Owner at The Sebel Melbourne Ringwood, responded to this reviewResponded 5 August 2023

Good afternoon,

Thank you for staying with us at The Sebel Melbourne Ringwood.
We are so happy to hear that you enjoyed your stay with us,
We love hearing from our guests.
We will let our staff know about your kind words.

Thank you again and we hope your next stay with us will be just as wonderful as your last.

Kind regards,
The Sebel Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2023

Pro: New, modern, comfy beds, friendly staff, nice foyer with fireplace.

Cons: The rooms at the back are adjacent to the train line, soundproofing does help, sound is quite muffled but it would have been nice to be told.

The onsite Orchard Restaurant looks great, modern, stylish and great ambience but that’s where it ends. The food that the ‘cook’ (could not call the person a Chef) provided was extremely basic.
For $36 I got a just warm $5 Aldi scotch fillet (really poor quality piece of meat), a big serve of silky mash (nice) and the Mushroom Sauce consisted of maybe 3 teaspoons of pan juice with one (1) paper thin sliver of mushroom placed on top of the steak. That’s it!!! It was the most expensive plate of mash ever.

I complained and was offered a free dessert or drink, which I declined to accept, getting something for free was not why I complained.

Whomever is responsible for the content of food on the plate and quality of the produce used in the restaurant needs to fix the problem.

The Orchard was all ambience and promise but zero substance. A very very disappointing experience (we drove 8 hours from NSW to get there for a family function)

So, would we stay at The Sebel, Ringwood again??? Definitely, but we would not eat again in the restaurant.

Room tip: Train line at back of Hotel, room sound proofed but if you are a light sleeper, ask for a front room. Restaurant food quality poor.
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kerrich77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme Kuchmar, Owner at The Sebel Melbourne Ringwood, responded to this reviewResponded 5 August 2023

Dear Guest,

Thank you for choosing The Sebel Melbourne Ringwood, and for taking the time to share your feedback with us. We value your honest input and apologize for the disappointments you experienced during your stay.

We are sorry to hear that the rooms at the back, which are adjacent to the train line, were not as peaceful as expected. We will make sure to improve our communication regarding room locations to avoid any similar inconveniences for our guests in the future.

Regarding your dining experience at our Orchard Restaurant, we sincerely apologize for the quality of the food and the portion you received. Our goal is to provide a delightful culinary experience, and it is evident that we fell short on this occasion. Your feedback about the lack of substance in the dish will be shared with our team for immediate review and improvements.

Your satisfaction is essential to us, and we will take your comments seriously to address the issues you raised and ensure a more enjoyable dining experience for all our guests.

We are delighted to hear that despite the restaurant experience, you still find our hotel accommodations and service worthy of returning. We sincerely appreciate your loyalty and look forward to welcoming you back on your future visits.

Please feel free to reach out to us directly if you have any further concerns or if there's anything specific you would like us to address.

Kind regards,
The Sebel Team.

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Reviewed 11 April 2023 via mobile

Nice hotel. I love the design and decoration of this place. The room is spacious and it has all you need. The restaurant open even in Good Friday. The breakfast is good as well. Have to set aside the vehicle for guest temporary parking and unload the luggage before getting in for overnight parking. Leave some time for this hustle.

Date of stay: April 2023
Trip type: Travelled with family
Thank Calbee689
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isobel Iredale, Other at The Sebel Melbourne Ringwood, responded to this reviewResponded 5 May 2023

Thank you for your kind words! We're glad you enjoyed our design, spacious rooms, and restaurant. We apologize for the temporary parking situation and appreciate your understanding. We look forward to welcoming you back to The Sebel soon.

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Reviewed 9 April 2023

The room was spacious, modern and extremely clean. Shower had both a rain showered and corded shower head. Slept well on the bed and great choice of quality pillows. Service was excellent as well, from reception and room service. Restaurant not open Monday nights. Breakfast in the restaurant the next day was cooked to your liking and the restaurant is first class. Great value for money, 5 star with a four star price tag.

Room tip: If you are an Accor member great discounts and perks offered here.
Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank issi2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isobel Iredale, Other at The Sebel Melbourne Ringwood, responded to this reviewResponded 5 May 2023

Thank you for your positive feedback! We're delighted to hear that you found your room spacious, modern, and extremely clean. We're glad that you slept well on our comfortable bed with a great choice of quality pillows. We're happy that you enjoyed our excellent service from reception and room service as well. We apologize that our restaurant is closed on Monday nights but are glad to hear that you enjoyed our first-class restaurant for breakfast the next day. We appreciate your kind words about our value for money and are glad to provide a 5-star experience with a 4-star price tag. Thank you for choosing The Sebel.

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Reviewed 13 March 2023

The Sebel Ringwood has so many good points. It’s close to transport, shops and restaurants. It offers full king-size beds, and a large bathroom with a night-light. It’s set up for modern travel – we were able to charge all our devices at once from the numerous power points and USB plugs. The staff are overall very professional. So we will definitely stay at the Sebel again.

The one downside was breakfast. We had to make an early start, so we were pleased to see that breakfast starts at 6 am on a weekday. It didn’t work as planned. There’s no buffet, we ordered cooked meals. There was only one cook, he hadn’t prepared in advance, so he ambled in and out of the storeroom getting ingredients, and our breakfasts arrived close to 6:30. My portion turned out to be very small, so I went looking for fruit. There’s none! No fruit salad, no bowl of bananas and oranges, nothing! So I left the hotel hungry. Because breakfast had taken so long, we had to rush to brush our teeth, do a final pack, and hurry to catch our train.

I would much prefer what I’ve seen in other hotels of the same standard, where there’s a buffet plus a cook who makes to order dishes like omelettes, scrambled eggs, or full English. Before I forget, breakfast at the Sebel included freshly squeezed orange juice and coffee from an espresso machine, which were both very good.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank FoghornLeghornSays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isobel Iredale, Other at The Sebel Melbourne Ringwood, responded to this reviewResponded 5 May 2023

Thank you for your feedback! We're glad to hear that you enjoyed the many good points of The Sebel Ringwood, including our convenient location, full king-size beds, large bathroom with a night-light, and modern amenities. We appreciate your kind words about our professional staff and are thrilled that you plan to stay with us again.

We apologize for the inconvenience caused by our breakfast service. We appreciate your feedback and will take your comments into consideration for future improvements. We're glad to hear that you enjoyed our freshly squeezed orange juice and coffee from an espresso machine. Thank you for choosing The Sebel Ringwood and we look forward to welcoming you back soon.

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