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FoghornLeghornSays
Melbourne, Australia

Great hotel, lousy breakfast

4.0 of 5 bubblesReviewed 13 Mar 2023
The Sebel Ringwood has so many good points. It’s close to transport, shops and restaurants. It offers full king-size beds, and a large bathroom with a night-light. It’s set up for modern travel – we were able to charge all our devices at once from the numerous power points and USB plugs. The staff are overall very professional. So we will definitely stay at the Sebel again.

The one downside was breakfast. We had to make an early start, so we were pleased to see that breakfast starts at 6 am on a weekday. It didn’t work as planned. There’s no buffet, we ordered cooked meals. There was only one cook, he hadn’t prepared in advance, so he ambled in and out of the storeroom getting ingredients, and our breakfasts arrived close to 6:30. My portion turned out to be very small, so I went looking for fruit. There’s none! No fruit salad, no bowl of bananas and oranges, nothing! So I left the hotel hungry. Because breakfast had taken so long, we had to rush to brush our teeth, do a final pack, and hurry to catch our train.

I would much prefer what I’ve seen in other hotels of the same standard, where there’s a buffet plus a cook who makes to order dishes like omelettes, scrambled eggs, or full English. Before I forget, breakfast at the Sebel included freshly squeezed orange juice and coffee from an espresso machine, which were both very good.
Date of stay: March 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Isobel Iredale, Other at The Sebel Melbourne Ringwood, responded to this review
Responded 5 May 2023
Thank you for your feedback! We're glad to hear that you enjoyed the many good points of The Sebel Ringwood, including our convenient location, full king-size beds, large bathroom with a night-light, and modern amenities. We appreciate your kind words about our professional staff and are thrilled that you plan to stay with us again.

We apologize for the inconvenience caused by our breakfast service. We appreciate your feedback and will take your comments into consideration for future improvements. We're glad to hear that you enjoyed our freshly squeezed orange juice and coffee from an espresso machine. Thank you for choosing The Sebel Ringwood and we look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (31)
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Reviewed 6 March 2023

From the moment I checked in I felt this was going to be a great experience..... and it was...... Exceeded my expectations. The reception staff were all delightful and my room #305 was just great..... Super quiet and SO very spacious with everything you could ask for. From fridge, microwave, Nespresso coffee machine, 2 TV's, small balcony, plenty of wardrobe space & SUPER comfy bed. A very happy camper !!!!
Thank you once again all staff at Sebel Ringwood. 10/10

Room tip: My room was fantastic..... super quiet.
Date of stay: March 2023
    • Location
    • Cleanliness
    • Service
Thank millie1800
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isobel Iredale, Other at The Sebel Melbourne Ringwood, responded to this reviewResponded 5 May 2023

Thank you for your wonderful feedback! We're thrilled to hear that your experience at The Sebel Ringwood exceeded your expectations and that you found your room to be spacious and well-equipped with everything you needed. We're delighted that you had a great night's sleep on our super comfy bed and enjoyed the small balcony. Thank you for your kind words about our delightful reception staff. We're so happy that you were a happy camper and gave us a 10/10 rating. We look forward to welcoming you back again soon!

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Reviewed 6 March 2023

Excellent breakfast apartment rooms spacious and clean. It is walking distance to the train station and Eastland. They cater for gluten free breakfast with choices.
The staff professional friendly and helpful

Date of stay: February 2023
Trip type: Travelled as a couple
1  Thank Deb N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isobel Iredale, Other at The Sebel Melbourne Ringwood, responded to this reviewResponded 5 May 2023

Thank you for your excellent review! We're thrilled to hear that you enjoyed our breakfast and found our apartment rooms spacious and clean. We're happy that our location, within walking distance to the train station and Eastland, was convenient for you. Thank you for your kind words about our professional, friendly, and helpful staff. We're delighted to hear that we were able to cater to your dietary needs with gluten-free breakfast choices. We look forward to welcoming you back on your next visit!

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Reviewed 10 February 2023 via mobile

It sounds like a cliche but I never wanted to leave. From start to finish everything was perfect: spacious, well-appointed apartment, comfortable bed, super friendly staff, amazing food. The most accommodating and welcoming housekeeping staff I’ve encountered anywhere in the world. It’s in a great location for transport and shopping and eating. Loved every minute, thank you so much for a wonderful week.

Room tip: Paying a bit extra for the apartment is well worth it. So spacious.
Date of stay: February 2023
Trip type: Travelled solo
Thank LornaR33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isobel Iredale, Other at The Sebel Melbourne Ringwood, responded to this reviewResponded 15 February 2023

Hi Lorna,

Thank you for choosing to stay at The Sebel Melbourne Ringwood and thank you so much for taking the time to share your experience with us. I am so pleased to read your review and will ensure the wider team receive your feedback.

We can't wait to welcome you back in the near future!

Kind regards,
Isobel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2023

The staff at reception were brilliant. Very friendly and more than helpful when we needed them. Even helping with a small tech issue with a phone app!
We had a 2 bedroom apartment which was great. The rooms were big enough for us and 2 teens with plenty of living space. For the most part the room was incredibly quiet. You could not hear the corridor noise or other apartments. The blackout curtains made it easy to sleep in.
Just a warning - there is a night club across the road and on Friday and Saturday nights the doof doof is very loud and continuous until after 1am. If it wasn't for this, the hotel would have received an excellent rating from us.

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank Leanne H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme Kuchmar, Owner at The Sebel Melbourne Ringwood, responded to this reviewResponded 21 August 2023

We appreciate your feedback. Our reception staff were happy to assist you, and we're pleased you enjoyed your spacious 2-bedroom apartment. We apologise for the noise from the nearby nightclub on weekends. We hope to welcome you back for an improved experience.

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Reviewed 26 November 2022 via mobile

As a regular business traveler across Melbourne I lucked upon this hotel and now regularly stay here for its great rooms, good breakfasts, friendly staff and great location. It’s a perfect base in doing business in the Eastern or South East suburbs of Melbourne as nothing is too far away. Everything needed in a well appointed new hotel.

Date of stay: October 2022
Trip type: Travelled on business
Thank alipoo7310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme Kuchmar, Owner at The Sebel Melbourne Ringwood, responded to this reviewResponded 21 August 2023

We're delighted to have you as a regular guest and appreciate your positive feedback. It's great to know that you find our rooms, breakfasts, staff, and location ideal for your business trips. We look forward to welcoming you back soon.

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