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Natalie G
Perfect Mid Week Dinner
5.0 of 5 bubblesReviewed 21 June 2023
We had an excellent dinner on Thursday at the Supper Club. Loved cozy setting and really enjoyed the friendly service and great food. Will definitely be visiting this hidden gem again for the next one!
Date of stay: June 2023Trip type: Travelled as a couple
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Reviewed 20 June 2023

We had the misfortune of dining at The Supper Club last Thursday evening.
On our arrival our party of three was kept waiting for a good five minutes before being acknowledged by staff who were moving quickly through the dining area or standing on the sidelines and appearing to be discussing the layout of the restaurant.
When we were approached, we were told we could sit at any of the tables set for three. We were not escorted to our table. It was a cold evening and we noticed some two setting tables had blankets on the chairs. We asked if we could each have a blanket and were told one would be provided. They weren’t, so we took them from the chairs next to us. We were one of the first to be seated in a setting of about a dozen tables, mostly set for two. We noticed the table was laid for three courses, entrée and main cutlery with a soup spoon.
We were asked if we would like water and wine. We asked for a cocktail but told cocktails were not available in this dining area. Yet your advertising states “Our friendly front-of-house team has also carefully selected optional pairings to complement your meal including classic cocktails, selected wines, as well as sides and desserts.”
The wines on offer did not appeal to us so we asked to see the wine list. Another extended wait and asking again, a wine list was delivered. And we still waited for water.
Two of our three entrées arrived, and we were surprised it was simply, soup. We then watched as other tables were served theirs before eventually receiving our third bowl. About 100ml in two bowls, and significantly less in the third. Three pieces of corn bread was placed in the center of the table some time prior to the soup arriving. We asked our server for side plates and saw her ask the? Maître De, Josh, who ran to the main restaurant returning with an armful of side plates, placing them in the barn. Some five minutes later, after our soup had arrived, Josh came to ask how everything was going. We said we were still waiting for the side plates. He said “oh, they were for your” and again ran to retrieve them from the barn.
During this time other guests began to arrive, and we watched as they too were simply left standing with no acknowledgement from the staff. Again, Josh and the team stood to the side of the dining area appearing to survey but not responding to any assumed observations.
As more guests arrived and all tables were occupied the stress levels of the floor staff was palpable. It was like we were taking part in a Faulty Towers episode with Josh running to and from the main restaurant on multiple occasions. This was quite stressful to observe. Our server arrived at one point with a bottle of wine under one armpit and a pitcher of water in the other, reaching over to fill each glass.
It took over an hour from the clearing of our soup bowls for us to receive our main course. During this time we observed most tables that were seated well after us, receive their main course before us.
Our main course plates were placed on our table and left to sit, in the cold night air, awaiting the arrival of our meal. Firstly, our sides arrived while we waited for the beef cheeks. When the beef finally arrived, there was only two serves on the plate, again significantly differing in size. Josh happened to pass by at this point and we gained attention pointing out one serve was missing. He removed the plate and after another significant delay we received the correct portion, less the jus. Of course, by this time the sides had gone cold. We made no comment of this as we just wanted to eat and leave. We ordered “extra wood fired bread” to accompany our meal. It did not arrive. In one of Josh’s sprints back to the main restaurant he returned with a basket of cut pieces of sourdough, offering us a piece as the kitchen had run out of the wood fired bread. No side plates, no butter or oil. Just dry bread plopped onto our main course plate.
Although the meal itself was enjoyable, our sides were cold by the time our main had arrived. The meal was exceptionally overpriced for what we received. $69 for soup and main course and an extra $23 for sides. The soup was nothing more than pureed potato with the consistency of baby food and consumed within a few spoonful’s. Then with the add on of the sides made it ridiculously overpriced.
The amount of time we waited for our meal was unacceptable. This was a prebooked dining experience, with no walk-ins. The kitchen knew how many serves were required and the time guests were arriving. We understand most elements of the meal were prepared in the main kitchen and simply reheated on the open fire.
Josh asked us for feedback on our departure and appeared shocked and in disbelief of our critique.
The general ambiance of the dining area was delightful. This was a very simple menu and should have been an equally simple service. It was a shame the staff did not support the venue.

Room tip: Disorganised - like being part of a Fawlty Towers skit.
Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank james24260
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2023

I have been staying a Spicers Hiddenvale once per month over the last year for the purposes business, i have seen the inside running of this special place and have never been disappointed with the service received, the staff are very friendly to all visitors and treat everyone as part of the extended family, accomodation is as you would expect from the level of business and the housekeeping staff are a credit to Spicers with nothing it seems to hard to handle.
Bar and service staff are always happy to enquire how things are going and service is nothing but a experience with the fine dining and exceptional creative menu’s, i highly recommend this very relaxing venue and exceptional property.

Date of stay: April 2023
Trip type: Travelled solo
Thank Alex R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 May 2023

A lovely weekend at Spicers. We stayed in a Luxury Cabin which had a lovely view over the mountains, especially at sunset. The patio could be more private if a privacy screen was added, but didn't really bother us. Super comfy bed, and the outdoor bath was a nice touch. Room service is exorbitant for a bottle of bubbly, so byo wine if you'd want to spend less than $160 enjoying a bottle in your room!

The definite highlight was Sebastien in Homage, who was the most helpful and friendly staff member - always spot on with his recommendations and super knowledgeable in the best wine to suit our palate! He even surprised us on a few occasions, we now have some new favourites.

There isn't a great deal to do here if you aren't happy to partake in the adventure activities, or eat your way through the restaurant. We were happy with the latter, so thoroughly enjoyed our stay. Although 2 nights was definitely enough.

The pool was generally quiet, could do with the addition of some ambience (light music), or service offering beverages and/ or light snacks. But it has a beautiful view and was very peaceful.

Room tip: Byo wine to enjoy in your room - room service is expensive!
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Elissa F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2023

Wow wow wow what a place 5 star all the way from arrival to departure the lodge was excellent with all that you need for a stay bed was so comfy all staff went above and beyond to make our stay memorable, the food was above standard and location was impeccable thank you for such a memorable stay

Room tip: You will be blown away with the quality and professional way they run this property it is a must do stay and you will be impressed
Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Food and Beverage Manager , Other at Spicers Hidden Vale, responded to this reviewResponded 9 February 2023

Thank you for taking the time to write such an awesome review and for the 5 Stars!! We really appreciate it.

We are so glad that you had such a memorable stay. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2022

We took our management team and partners for the night as a thank you, we hired the barn restaurant area for our predinner drinks and a seated dinner. What a night !!! The staff everywhere where awesome from the initial booking, ongoing communication, front desk check in, afternoon drinks by the pool, evening dinner and breakfast, they couldn't have done enough for us. Thanks team we had an amazing time (late night drinks by the fire pit was definitely a highlight!) and the rooms were very comfortable and well maintained.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank GENERAL_MANAGER_DB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Spicers Hidden Vale, responded to this reviewResponded 30 November 2022

Dear GENERAL_MANAGER_DB,

Thank you so much for your wonderful review!

The team will be absolutely delighted to hear your management event was such a success. The campfire with a few drinks in hand is definitely a great way to top off a fun evening in the Barn, and it's great to hear the Hidden Vale team took such good care of you all.

We look forward to welcoming you again for another awesome experience.

Warm regards,

Claire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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