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Vennisa S
Sydney, Australia

Wonderful stay away from the city with accommodating staff

5.0 of 5 bubblesReviewed 8 Feb 2022
After a 2021 postponement for our special event, we were so pleased that our event took place in January 2022!

The accommodation was splendid, and well looked after and the grounds was so great to explore (would recommend the chefs tour!).

All the staff onsite were absolutely fabulous, in particular Belinda and Liam who took absolute care with all of our guests, staff and musicians. A special and A+++++ shout out to the fantastic Morgan who absolutely went above and beyond (who even personally drove some guests into town and back!). Not a single thing was any trouble and she was a joy to work with. Everyone was super personable and approachable and it wouldn't have gone so superbly smooth without the team.

The only thing I might comment on is the lack of 'snack/lighter/in between' foods such as pizza, toasties or anything basic. The bar menu was fine, but it all got a little heavy with the meat and finding something in between the dinner bar menu and a cheese platter was a little difficult to come by.

We look forward to coming again in August (and very much hope to work with the team again!).
Date of stay: January 2022
Trip type: Travelled on business
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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General Manager, General Manager at Spicers Hidden Vale, responded to this review
Responded 14 Feb 2022
Dear vennisas,

Thank you very much for your review!

It was fantastic to see your event unfold and everyone really enjoying themselves. From our accommodation to the market garden tour to the care from our team we are so pleased every aspect of your stay was splendid. We are also very excited with a new menu now being offered in our Barn, which provides greater dining options throughout the day.

We look forward to welcoming you again in August!

Warmest regards

Claire and the team at Spicers Hidden Vale
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 27 December 2021

This was our second visit to Spicers Hidden Vale Both times have been for a special celebration and on each occasion we have been made to feel very special. On this occasion we were welcomed with a complimentary bottle of wine on arrival to our room which was such a special thought and greatly appreciated. We booked a room, dinner and breakfast package and stayed in the 2 bedroom suite with our friends. The room was fabulous with 2 separate hotel style bedrooms with ensuites and then had a common sitting room with 2 comfy lounge chairs and a fabulous large window seat that looked out over the lawn to the lap pool and valley below. There was also a small outdoor patio which was a lovely spot to enjoy a morning cuppa. Dinner was fantastic in the Homage restaurant with such a tasty array of flavours of onsite and local foods. The staff were so attentive and accommodating with service and photos. This was our first visit since the new homestead has been built and it is such a credit to Spicers to have created such a beautiful space following the original theme of the old homestead. We enjoyed pre dinner drinks out on the verandah as well as breakfast in the morning and the views out over the valley are stunning at the moment with everything so green. All staff, from check in... to restaurant... to grounds... to cleaning, were super friendly and our stay was most enjoyable. Thank you. We did not want to leave and can't wait to return.

Date of stay: December 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank razza61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Spicers Hidden Vale, responded to this reviewResponded 1 January 2022

Dear razza61,

Thank you for your wonderful review!

We are absolutely delighted to have been able to surprise you with a bottle of wine on arrival to help with your celebrations. Our two-bedroom suite and two-bedroom cottages are perfect for friends or family traveling together and it is lovely to hear you found this accommodation to be fabulous for your visit.

We are so glad you enjoyed the new Homestead, the attentive service from our team and the flavours in our locally sourced menu. And yes, the views from the Homestead veranda are just superb!

We look forward to welcoming you back soon and wish you a very happy new year.

Warmest regards,

Claire and the team at Spicers Hidden Vale

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Reviewed 4 December 2021

Thought this was going to be great overnight retreat for our family - two family members were having birthdays. While the setting is fabulous & the staff friendly it didn't live up to the expectations of a 5-star venue. The hotel style rooms were adequate but nothing special (few functionality issues.) The meals were a disappointment. Attention to detail absent, service slow. The smoke-house beef which the waitress suggested was tough & challenging to eat. We weren't supplied with steak knives or seasoning. It came with vegetable sides - one was cucumber (3 out of 4 don't eat cucumber) & that wasn't communicated effectively. The dessert choices were uninspiring & just not that nice. No one finished their dessert. Breakfast consisted of a hot meal only & it was just ok. No continental. No buffet. Too bad if you wanted something light. The shining light of our visit was the Native Wildlife Centre. Overall, overpriced & underwhelming. Won't be back. Apologized to my family & ended up taking them out for another birthday meal the following weekend in Ipswich!

Room tip: If you're coming here I'd probably pick the stand alone accommodation for privacy, parking and soundproofing reasons.
Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jo H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Spicers Hidden Vale, responded to this reviewResponded 6 December 2021

Dear Jo H,

Thank you very much for your review and a very happy birthday to your family members!

We’re so pleased to hear you loved the surrounds of Hidden Vale and found all of our team to be friendly. We have a number of different room types, which provide different options and styling depending on the experience you are looking for. The team would be more than happy to suggest something different for your next stay.

We are always looking for ways to improve so please do feel free to reach out to the retreat directly regarding your experience and we would be more than happy to look into this further for you.

It is absolutely wonderful to hear you enjoyed the Hidden Vale Wildlife Centre. The partnership between the University of Queensland and the Turner Family Foundation certainly is contributing an incredible amount of research towards wildlife management and conservation in South East Queensland, which we are incredibly proud to be a part of.

We look forward to hearing from you.

Warmest regards,

Claire and the team at Spicers Hidden Vale

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Reviewed 14 November 2021 via mobile

We were really looking forward to our weekend at Hidden Vale and could not have been more disappointed.

Our room was not particularly clean, with dead bugs and dead flies. Stains on the bed head. The handle fell off in the shower as did the toilet roll holder.

We had two breakfasts and two dinners at the Homage restaurant and only one of them we enjoyed. The first dinner, the Wagyu was quite nice, however it went downhill from there. We like creative food however the bacon and eggs was almost unpalatable.

Lunch at The Barn even worse the food was simply revolting.

Spicers sent me a feedback questionnaire which I completed with all of the above comments. You would think for the amount of money we had paid that at least they would acknowledge the feedback, we gave heard nothing.

I think the only thing that they are good at is marketing. It is a real shame the experience doesn’t live up to the brochure.

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank KawanaTravellers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire Sinclair, Other at Spicers Hidden Vale, responded to this reviewResponded 17 November 2021

Hi KawanaTravellers,

Thank you for your time on the phone. I appreciate you taking the time to share your feedback with me directly. I look forward to welcoming you back to the retreat.

Kind regards

Spicers Hidden Vale team

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Reviewed 25 October 2021 via mobile

We had a lovely stay out at Spicers. Our room (Heritage Suite) was immaculate and cosy. We enjoyed the cheese and wine tasting (well worth it, as you get full glasses of wine, not tasting sizes). Food is excellent as always, the 3 course dinner was delicious. Also enjoyed the wildlife tour we went on. Beautiful gardens, buildings and pool. Would stay again!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank A4826HLmadelinem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire Sinclair, Other at Spicers Hidden Vale, responded to this reviewResponded 28 October 2021

Hi A4826HLmadelinem,

Thank you for taking the time to share your experience. The team will be so pleased you enjoyed your stay with us. We are very happy to see people visiting the wildlife center as it is such an amazing facility with a passionate team. We hope to welcome you back soon!

Kind regards Spicers Hidden Vale Team

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Reviewed 17 October 2021

We didn’t stay at the hotel - just went to the restaurant. The menu has changed and you have to spend $65 for one course or $85 for 2 courses. The food took ages to arrive and was average and small in size - definitely not worth $65. We all left hungry. Unfortunately won’t be returning as it’s a beautiful location. Spend your money elsewhere.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Azura28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Spicers Hidden Vale, responded to this reviewResponded 19 October 2021

Dear Azura28,

Thank you for your review.

We are pleased we were able to offer a one course option as part of our ever-changing menu. We do highly recommend either 2 or 3 courses for the full hatted experience. For a more relaxed dining option, our Barn is also open for lunch each weekend.

It is wonderful to hear you enjoyed the location where we are fortunate to be situated within 12,000 acres of beautiful, undulating landscape.

We would love to welcome you to our Barn dining as an alternate option for the future.

Best regards,

The team at Hidden Vale

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