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Reviewed 11 March 2012

Most of the previous reviews had some truth to them. Both the good and the bad. The good: The pool-lovely and clean and big; the buffet- a nice selection and we recommed the stir fry and pasta bars and the omelettes in the morning; the beach- lovely though it was a bit windy when we were there; the Cubans- very friendly and helpful; check in and out- very smooth
The bad: the smelly lagoon- got bug bites from it; the rooms- very out dated and the towels and sheets stained although the maid did the best she could to keep it "clean"; the a la cartes- food not great although the ambiance wasn't bad. The entertainment- mostly audience participation shows with a couple of dance numbers; the air conditioning in the rooms was terrible - mostly damp air
We all had fun in our big group but I wouldn't go back until the rooms were are renovated and the lagoon was cleaned up.

Room Tip: They don't let you choose your room anyway.
  • Stayed: March 2012, travelled with friends
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3  Thank mockingbird123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTrypCayoCoco, Director General at TRYP Cayo Coco, responded to this reviewResponded 21 March 2012

Dear guest,

Thank you for your review. We are working on renovations of the hotel rooms and the job to clean up the lagoon is going on. So, we hope you will be back soon.

Sincerely,

General Manager
Tryp Cayo Coco Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

just returned on the 9th march, after doing 3 nights in havana and 11 nights at the tryp.
the staff were brilliant so nice and genuine. food was good enough we always found something to eat. tried chinese, italian, international and grill restaurants enjoyed them all. on the last night of our stay the british were invited to a farewell dinner, it was great, lovely food and the manager spoke to everyone of us. the cuban band played and we had a fab time. the overall holiday was excellent value for what we had paid. just remember to take the round pin european plugs

Room Tip: block 2 views of the sea
  • Stayed: February 2012, travelled with friends
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2  Thank catherineNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTrypCayoCoco, Director General at TRYP Cayo Coco, responded to this reviewResponded 21 March 2012

Dear Guest,

We are happy to know that you enjoyed your stay in our resort. Thank you for your time to write your comments. Hope that you can comeback and visit us again.

Best regards,

General Manager
Tryp Cayo Coco Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

I have just returned from a weeks holiday at Tryp with my three girls and my 10 month old grandson. The plane was late but check in was fast but since it was after 10, most things were closed already. It would be nice if the hotel could keep a restaurant open.

The staff are wonderful at Tryp. Always smiling and very friendly. Yes some of them try to sell you stuff but don't bother you again if you say no. People might think we get this attention because we are repeat guests but they are the same to all their guests unless you are rude to them.

Unfortunately the weather was not as nice. It rained two days and then it was so windy. Only the last two days we could go down to the beach. But the main complaint I have is that the bars were always kept closed when the weather was bad. The manager should see how many people are out and about the hotel. Sure the weather wasn't perfect and rained but the guest were around the pools when it was nice and should have had the bars opened. They could close the bar windows when the rain came and open again when it passed a few minutes later and the swim up bar it wouldn't matter because it is surrounded by water any ways.

Everybody talks about how the new manager is seen everywhere, which is true but just seems to ignore the guests. I was totally thrown the one night when we were at the a la carte and my older daughters went to change the baby. The manager came in the room, looked around and grabbed the high chair. I right away said," Alberto we are using that" and he put it back. My other daughter said the manager looked sorry but didn't say anything to us or even acknowledged me knowing his name or that I met him before.

The hotel is great for the young and old. Always something going on and the workers are constantly cleaning. They would have an easier job if guest wouldn't be soo rude and just leave empty cups around or use the grounds as an ashtray. There is a wide variety of food and no one can say they can't find something to eat. Yes the buffet gets repetative but any restaurant you go to has only a set menu and even if it is repetative it has a big variety to choose from.

I would recommend this hotel. Don't let the negative people get you worried because only if all you see is the negative and dwell on that you miss all the good around you.

  • Stayed: March 2012, travelled with family
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6  Thank travellingmom6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTrypCayoCoco, Director General at TRYP Cayo Coco, responded to this reviewResponded 21 March 2012

Dear Guest,

It has been very helpful to read your comments. I sincerely offer you my apologies if you felt that I acknowledged you in some way. It will be a pleasure to meet you here next time and I will do my best for you. Thank you for your time, suggestions and recommendations.

Sincerely,

General Manager
Tryp Cayo Coco Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

The resort had everything you need. A great pool with a swim up bar, a good buffet, but the best thing about it is the beach. Most complain about the food in Cuba but at this resort we found the buffet to be better than average. Good omelettes, crepes, eggs, etc and recommend the stir fry at dinner ....the bread is also great. The a la carte restaurants were average...I liked the International best, but not the Chinese or Italian. Go to the BBQ place by the beach at lunch for burgers, fries, fish, etc or the Pizza place down the beach. The rooms are fine....the bed was comfortable, the shower had good water pressure, and the balcony, with view of the ocean, was great. We stayed in block 9 which was close to everything but away from the noisier main pool area. The main pool area has lots of activity during the afternoon but mostly for the 18-25 year old crowd. The staff would try to get drunken "kids" to do belly flops, etc....mildly amusing. Each night there was a show on the main stage...dancing, or a play, fashion show etc.. Very amateur but they tried. The content was not always "kid friendly" and recommend that they remove the rude, suggestive comments from the show. What this resort needs is a place where adults can go in the evening...there is a disco for the young crowd, but no dancing or pub for the over 30. Recommend that they get a small "night club" with Cuban/jazz music; but, no big deal as we were too tired in the evening anyway after a day at the beach. The exercise room is not very good...some free weights, one stationary bike, treadmill; could use a multi-weight thing. There are a couple of tennis courts that are not used if you want that. We also took a cab into Moron for a tour. We arranged it at the front desk...do this instead of taking the organized bus tour. Make sure the driver you are getting speaks English. It is more personal and you get info from the driver directly; we spent $100 pesos for 4 of us (it was only supposed to be $80 but I gave more). We stopped from lunch at an authentic Cuban restaurant in Moron; it was great. It is cool to see the old 50's Chevy's, etc. Don't bother with the crocodile farm if they want to take you there...it's OK, but nothing to do with Cuba.

All in all....a great vacation at Tryp....lots of beach time, a few drinks, good food, and fine accommodations, Good value for money.

Room Tip: We stayed in block 9 on the 3rd floor. Close to everything but away from the noise, Had view of ocean,
  • Stayed: February 2012, travelled with family
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Thank Largang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTrypCayoCoco, Director General at TRYP Cayo Coco, responded to this reviewResponded 21 March 2012

Dear guest,

Thank you for your comments and suggestions. We will take them into consideration for the future work improving our Hotel. It is nice to know that you enjoyed it anyway. Hope to see you here again.

Best regards,

General Manager
Tryp Cayo Coco Hotel

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Reviewed 10 March 2012

Can't wait....no snow...beautiful beach..great people...yahoooo!!!!

Room Tip: Ocean side upstairs of down..your choice....
  • Stayed: March 2012, travelled with friends
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1  Thank lizzyj63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerTrypCayoCoco, Director General at TRYP Cayo Coco, responded to this reviewResponded 21 March 2012

Dear guest,

It is very nice to know that you will be coming back. Hope to meet you here. Feel free to contact me any time. It will be a pleasure to see you again.

Best regards,

General Manager
Tryp Cayo Coco Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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