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Reviews (851)
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All reviewsthe rivermedina quayrestaurant next doortable tableisle of wightwalk into townthere is no air conditioningattached restaurantcar parkplenty of parkingmeal dealbreakfast and dinnerlovely locationfamily roomnight's sleepgood nights sleepfree parking
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44 - 49 of 851 reviews
Reviewed 1 April 2018

We recently booked 2 rooms for a family stay.
The parking is a bit tight outside but lots just slightly further up,the road. It’s in a good location and a nice view of the river.
The staff were really friendly throughout the stay.
This is a general comment but equally applies here as I think Premier Inn are dropping their standards slightly. The pillows are no longer big and comfy now they are thin and offer little support. The quilts are thin and lack warmth.
I know it’s a competitive market but it does seem that they aren’t as good as they used to be.
We also had breakfast at the restaurant next door. It was busy and as a result there were lots of dishes missing so it was hard to have a good cooked breakfast all in one go. At £8.99 per person for breakfast this was disappointing.
If you need somewhere to stay then it’s okay for a night or two but Premier Inn, PLEASE don’t let the standards that you’ve set drop...

Stayed: March 2018, travelled with family
2  Thank 68AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickeyOpsMgr, FOH Reception. at Premier Inn Isle Of Wight (Newport) Hotel, responded to this reviewResponded 6 April 2018

Dear Guests,

Thank you for your review of your recent stay here with us at Newport PI, Your feedback is important to us and will be passed on. We hope you will join us again soon.

Regards

Zara
Reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Usual premier quality of room. Next door to a beefeater inn which is handy but a little limited on evening meal menu. Breakfast is self service buffet style. Located in the middle of the island so handy for travelling around the island.

Stayed: March 2018, travelled as a couple
Thank richard q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickeyOpsMgr, FOH Reception. at Premier Inn Isle Of Wight (Newport) Hotel, responded to this reviewResponded 6 April 2018

Dear Richard,

Thank you for taking the time to leave us some feedback for your recent stay here at Newport PI, We hope to see you again soon.

Regards


Zara
FOH Reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

Nice hotel on the dock was a good place to stay, efficient and friendly staff. As usual the room was clean and tidy. Would happily recommend to other travellers. Easy to find so happy to stay there again.

Stayed: March 2018, travelled on business
2  Thank simon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickeyOpsMgr, Manager at Premier Inn Isle Of Wight (Newport) Hotel, responded to this reviewResponded 17 March 2018

Dear Simon

Thank your for taking the time to leave your review for your recent stay here at Newport PI, We hope to see you again shortly.

Regards

Vickey & Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

Stay here reguarly and as always overall had a pleasent stay. Staff friendly, helpfull and polite. Location is superb. Breakfast however has gone downhill since becoming a beefeater restaurant instead of an open table. Luke warm food presented in smallish dishes that become empty after a few good scoops of beans, mushrooms etc. Always a dish or two missing because its been taken away to be replenished. Fried eggs cooked in advance means they are like blobs of rubber. One coffee machine which takes an age to make a coffee, so if theres a line of people waiting your breakfast gets even colder. Get your coffee first then Coffee get cold while waiting for breakfast dishes to be filled again .... no win situation.
Restaurant staff a bit indifferent, some helpfull and cheerfull, some are in a world of there own.
On the plus side the overall food dinner menu and subsequent quality is ok.
I think Beefeater has a long way to go before it makes a breakfast that matches the quality and service of Open table. We also had problems with things being on the continental breakfast menu that they dont do anymore and things missing because items had not been delivered yet. All in all not impressed.
Yes we will continue to stay in this Premiere inn in the hope they get there act together in the restaurant.

Room Tip: Try and get a room on the top floor otherwise you can hear the guests upstairs stomping around (wooden floors).
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Mick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickeyOpsMgr, Manager at Premier Inn Isle Of Wight (Newport) Hotel, responded to this reviewResponded 17 March 2018

Dear Mick

Let me start by offering you our sincerest apologies with regards to your breakfast experience on your recent visit, your feedback is cucial to us so that we can make sure yourself and all future guests have only the best experience, I will be passing your comments along to the resturant shortly. Myself and the team were pleased to here you had a good stay and look forward having you again in the future.

Regards

Vickey & Team.

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Reviewed 6 March 2018

A great couple of night stay, with the hotel on the banks of the river Medina. The staff were friendly, and rooms as expected for a PI. Free parking, with plenty of space even though it shares the parking with the beefeater next door.

  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sally_Steve_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickeyOpsMgr, Manager at Premier Inn Isle Of Wight (Newport) Hotel, responded to this reviewResponded 10 March 2018

Dear Sally & Steve

Thank you for leaving such a wondeful review of your recent stay with us here at Newport PI. We hope you will join us again soon.

Regards

Vickey & team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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