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Reviews (2,149)
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All reviewspool barself cateringsea viewhotel supermarketonsite supermarketshop on sitebedroom windowreception staffthe main striprooms are basicthe ground floorpool sideten minute walkwalk into townplenty of sunbedsapartment was cleanmusic square
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Reviewed 4 April 2018

Another great stay at this very nice hotel. The rooms are clean and the staff are very helpful and friendly. There is a supermarket in the complex which is well stocked. We will definitely be going back again. Thank you to all the staff for a very pleasant and relaxing stay

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
2  Thank Nick547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Director General at Hotel Hesperia Bristol Playa, responded to this reviewResponded 10 April 2018

Dear Nick547,

Greetings from Canary Islands.

I would like to thank you very much for sharing your comments regarding your great experience at our Resort with us and with other clients. It is a big pleasure for us to hear that we have met your expectations and to receive such a great feedback from you regarding our hotel and our "very helpful and friendly" staff. Customer satisfaction is our goal.
We really appreciate your loyalty and your trust.
Please, do not hesitate to call us if there is anything we can help you with for your next trip.

Best regards,

William Rojas
Director General
Hesperia Bristol Playa
NH HOTEL GROUP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Just got back from 3 weeks at the Bristol Playa in Corralejo.We last stayed at the Bristol about 6 years ago and decided to give it another try after its refurbishment.
We booked bed and breakfast hoping to get a good full English which we managed although the staff were a bit tardy at times replenishing the offerings.
The room itself was quite adequate and we were pleased to find a king sized double bed .
The pool area and gardens had also benefited from a good makeover.So all in all we were well pleased with the hotel which was Good .
On the Bad side the weather was very fresh to say the least at times blowing a cold gale around the hotel walls but here again the hotel had come to the rescue placing all the old sun beds in the sun trap at the back of the hotel on the sandy beach volleyball area.
Finally, on the Ugly side we found although the town itself still retains its appealing “hippy -style” atmosphere the litter and dog mess along some of the car-congested streets did not add to the enjoyment of the holiday.

Stayed: March 2018
1  Thank alangJ1427YH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Director General at Hotel Hesperia Bristol Playa, responded to this reviewResponded 10 April 2018

Dear alangJ1427YH

Greetings from Fuerteventura.
I would like to thank you for your review regarding our hotel Hesperia Bristol Playa***.
It is a pleasure for us to hear that you could appreciate the Resort after the refurbishment.
Regarding the "Ugly side", your comments are not concerning the hotel, but Corralejo in general, and we unfortunately can't change the city.
We look forward to welcoming you back soon to our hotel.

Kind regards,

William Rojas
Director General
Hesperia Bristol Playa
NH HOTEL GROUP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Upon arriving at the hotel 22nd March, our initial feeling was that the front of it looked very tired. Once inside reception, all seemed a lot better, and this carried on appearance wise with a good pool, and good setting. We were allocated room 115 which was very clean and basic. So basic there was not even a kettle. Despite good feelings about the room, it was very loud. Everything could be heard from the room to the left, the room to the right, and the room above, who decided to have a blazing argument, banging around and slamming the doors in the early hours. Meanwhile, for our 5 full days all we could hear from the rooms next door was the dragging of furniture constantly across the tiled floor, every few mins. I must say, we never felt the need to move any of the furniture. The rooms really do need sound proofing!!!!

Room Tip: Not 115, the walls are paper thin.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank WestRiding1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Director General at Hotel Hesperia Bristol Playa, responded to this reviewResponded 2 April 2018

Dear WestRiding1984,

Greetings from Fuerteventura, Canary Islands.

Firstly I would like to thank you for having chosen our hotel and to take some of your valuable time to evaluate your stay with us. Your comments are very important because thanks to them we can improve things which are not working well.
We would like to apologize as we were not able to meet your expectations, and for the inconveniences suffered during your stay.
Just let me tell you that all our team would have been happy to help you finding an alternative apartment and providing you a kettle (for free), but unfortunately we didn’t received any comment from you during your stay.
We really hope you provide us a second chance to welcome you soon back to our hotel.

Best regards,

William Rojas
Director General
Hesperia Bristol Playa
NH HOTEL GROUP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Well what a holiday we have had a fantastic time. Great apartment. Before we went on holiday we thought about changing hotels due to some of the review's on here so at the end of the day we said we will see what it's like and I'm so glad we did . The rooms are modern and clean and really spacious . We paid a little bit more and got a sea view which was really nice . To relax on the balcony at tea time. Room had a flat screen tv with 3 British channels on . A comfatble sofa and a small coffee table and a breakfast bar . The kitchen is small but complete with a kettle , toaster and 2 rings to cook on . A saucepan and a pan . Yes I agree that it could do with a few more utensils (e.g. spatula and can opener ) . But we managed to make breakfast .
Bathroom had a walk in shower with a large shower head we had hot water every day. Clean towels every 2nd day and plenty of them . Bedrooms the beds are very big and very comfy I honestly wanted to bring the bed home . Clean bedding 3 times in 2 weeks . All staff and cleaners work very hard and are very helpful and friendly. We didn't eat at the hotel so I can't comment on it . Had a few snacks from the pool bar and that was nice .
Pool area very nice clean and spacious and we didn't have a problem getting beds . To be honest i could go on and on writing a good report about this hotel as it's so good . I have already re booked for next March. It's the 6th time we have stopped in corralejo and this was the most relaxing holiday we have had

Stayed: March 2018, travelled as a couple
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Director General at Hotel Hesperia Bristol Playa, responded to this reviewResponded 2 April 2018

Dear Cheryl B,

Greetings from Hesperia Bristol Playa.

I would like to thank you very much for sharing your comments regarding your great experience at our Resort with us and with other clients. It is a big pleasure for us to hear that we have met your expectations and to receive such a great feedback from you regarding our apartments, our facilities, our services and our "helpful and friendly" staff. Customer satisfaction is our goal.
We really appreciate your loyalty and your trust.
Please, do not hesitate to call us if there is anything we can help you with for your next trip.

Best regards,

William Rojas
Director General
Hesperia Bristol Playa
NH HOTEL GROUP

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Nice hotel, nice staff.
Rooms are ok, though not all offer sea views, for that you pay extra.
Word of caution
Half board extremely poor, the selection is very very poor and more importantly the food is but luke warm at the evening meal setting, there is little or even no choice for children.
Breakfast again buffet style, traditional English selection as well as continental, again issues with food temperatures.
Pool is ok, though very cramped when full nearer to the pool itself.
Pool bar, excellent...Danny doesan excellent job here with drinks, hot food etc
Location wise, only a 10min walk into town.
Overall the hotel is ok for a short break.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank HampshireChristiaan-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Director General at Hotel Hesperia Bristol Playa, responded to this reviewResponded 2 April 2018

Dear HampshireChristiaan-,

Greetings from Canary Islands.

First of all, I would like to thank you for your review regarding your stay at our Resort.
We would like to apologize as we were not able to completely meet your expectations. We have taken note of your comments and all have been passed to the department involved in order to improve our service and offer to our guest the best.
On the other hand, I would like to thank you for your positive comments regarding our staff. I will congratulate all the team personally.
We really hope you provide us a second chance to welcome you soon back to our hotel.
Please do not hesitate to contact us for further information or help.

Best regards,

William Rojas
Director General
Hesperia Bristol Playa
NH HOTEL GROUP

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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