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All reviews spanish restaurant main restaurant animation team gaudi restaurant premium club relax pool adults only section plaza bar walk in wardrobe activity pool main pool premium area tennis courts plenty of choice pool bar kids club great holiday
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Reviewed 20 September 2018 via mobile

Just returned from a wonderful family holiday at Suite Hotel Atlantis. Friendly welcome and on arrival all three rooms upgraded which was a lovely surprise, from junior suite to premium suite! Rooms very clean and spacious, we were situated away from the pools with the grounds well maintained and planted with lush trees and flowers.
The restaurants all well presented with a choice of hot and cold food, different salads each day and a selection of meats, fish and vegetarian options. The staff are friendly and work very hard in the restaurants.
We found the adult only pool very nice and spent most days there - a good size pool and the water lovely.
We had a great relaxing week in the lovely weather. Highly recommend this resort and thank you to all the staff.

Date of stay: September 2018
Trip type: Travelled with family
1  Thank SSw27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded 12 October 2018

Dear Guest,

Thank you for leaving this comment on Trip Advisor and sharing your holiday experience.

It makes us happy to read that you have enjoyed your holiday to the fullest.

We are delighted to hear that our Premium Club, with own pool, pool bar, premium lounge, and the exclusive restaurant, lived up to your expectations and that the food service has been to your liking.

Further, we are pleased to hear that your room was pleasant and that you enjoyed it.

Thank you for appreciating the work of the gardeners and the staff in general. Your comments motivate us to continue working hard to grow and always improve the service.

We look forward to welcoming you again in our Suite Hotel Atlantis Fuerteventura Resort.


Kind regards
Guest Service Manager

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Reviewed 19 September 2018

Myself & my wife stayed here at the beginning of August with our two children 12 and 6 and Michaela (or maca as the children call her) was just phenomenal. We are a holiday family and vacation a lot but we all have never met a children's entertainer like maca she is just a wonderful person she couldn't of done enough for our family we will return every 6 months if she will be there. She completely controls the miniclub alone as it seems and works extremely hard and genuinely cares completely about your children, my children grew an incredible bond with her and cried when we saying goodbye. The hotel struck gold hiring her. Simply amazing and I know all the other families have the same opinion we are amazed by her, we offered for her to visit us in England, we hope she comes. Miss you Maca! Thank you! Merci!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank johnmills761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded 12 October 2018

Dear Guest,

Thank you for sharing this review with other Trip Advisor travelers.

We are happy to read how much your whole family has enjoyed the holidays to the fullest.

Thank you also for the kind words about Maca. We will tell her how completely satisfied your family has been with her professionalism.

All the team of the Suite Hotel Atlantis Fuerteventura Resort works hard to give a good service and ensure that our clients keep good memories of their holidays and so make them wish to visit us again.

We look forward to welcoming you back soon in our Suite Hotel Atlantis Fuerteventura Resort

Best regards,
Guest Service Manager

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Reviewed 17 September 2018 via mobile

We have just got back from a week with jet2 and stayed in the adults only premium. We were reluctant to leave, it was brilliant.
The suites are large with huge bed and walk in shower. Peaceful balcony with reclining padded chairs.
The bar and food area for breakfast and lunch was very nice and had enough choice for us (3 couples) Bar staff and waitresses were so pleasant at all times. La Scala restaurant was divine. A little confusing on the first night (which was very busy on our first night ) but fantastic food every night. Presentation and taste of food was excellent. The bar upstairs was comfortable but the entertainment was poor and we had very limited viewing.
Would have liked to be able to book late check out but sadly not available to all our party and only until 2 pm (flight 8.40pm) so was not a relaxing last day. That said, I would happily recommend this hotel, just try get earlier return flight.

Date of stay: September 2018
Trip type: Travelled with family
2  Thank drnbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded 12 October 2018

Dear guest,

Thank you for taking the time to leave this review on Trip Advisor.

We appreciate always the comments from our guests since it helps us improve the level of customer satisfaction.

It makes us happy to know how much you have enjoyed your holidays in our Suite Hotel Atlantis Fuerteventura Resort.

We are delighted to hear that our Premium Club, with own pool, pool bar, premium lounge, and the exclusive restaurant and that the food service lived up to your expectations.

Once again thank you for spending your holidays with us and we wish to see you very soon.

Kind regards
Guest Service Manager

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Reviewed 15 September 2018

We stayed in a one bedroomed suite. The room itself was lovely, clean and spacious, balcony was ok but overlooked the back of one of the restaurants, so no view.

Rooms are cleaned regularly and clean towels given daily. The beds are really comfortable with really good pillows. Big tv and comfy couch. There’s a kettle and cups but no tea or coffee. You have to become a premium member to get that. Never stayed in a hotel before where you had to pay extra for tea and coffee. The drains outside are horrendous. The smell is overwhelming and makes you want to heave. There’s a safe in the room but you have to pay for it. Again never stayed in a hotel where you had to pay for a safe.

Date of stay: September 2018
Trip type: Travelled as a couple
3  Thank Debbie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded 16 September 2018

Dear Guest,

Thank you for taking the time to leave a comment here at TripAdvisor.

We are glad to read that the overall impression of your stay was a good one and we could satisfy you.

Coffee and tea are available at all bars at their opening hours and also tea bags and coffee for taking away are in place.

Satisfaction of our guest is our first target, therefore, we have a guest service team, which is delighted to assist with all kind of suggestion or problem. If you would have contacted them directly for sure they could have cleared out your issues.

As Fuerteventura is a biosphere reserve area, we take care of our environment and ask our guest to assist as well. Therefore we have one change of pool towels per week free of charge; any additional change is charged for 1 Euro from which we pass 50% to an environmental organization.

Once again, thank you for your review, it will be a pleasure to welcome you back soon.

Best Regards
Guest Service Manager

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Reviewed 15 September 2018 via mobile

Upon arrival we were greeted warmly at reception and informed that the evening food was still being served and we had time to grab some if we wanted before checking in, which we did. The restaurant was closing in 10 mins so not loads of choice left but understandable.
We returned to check in, which was speedy and headed off to our apartment which to be fair was a bit confusing. Eventually found it and our junior suite was lovely with a view of the adult only pool which is next to the health spa and gym. Large walk in shower, the usual twin beds pushed together, pillows were rubbish but as a whole the room was modern, clean and spacious with excellent air con.
The following morning we headed to breakfast, large spacious restaurant with plenty of seating. Freshly made eggs of all kinds but only the omelette is guaranteed to be hot, surprisingly if the fried eggs sit a while they go cold and that’s on the hot plate!Also you have the usual mix of hot (Luke warm) choices and continental foods,fruit and cereal, something for everyone.
Lunch time you get the choice of the main restaurant and the pool bar. The main one you get a good choice of hot (Luke warm) and cold and the pool bar has a smaller selection of hot (Luke warm) and cold with the extra choice of baguettes/croissants with fillings.
Evening meal in the main restaurant has different themes most nights and with plenty of choice and also you have the chance to book either the Spanish restaurant (taster menu) or Asian restaurant (buffet plus fresh stir fry station) on different nights. We only used the Asian which was fantastic and highly recommended.
My only complaint about the food is the temperature of it, unless you time it perfect for when they replenish it you won’t get warm food, it’s always luke warm sadly but it is very tasty! At breakfast the hottest egg choice is a fresh omelette and if you want brown toast you have to put it in another 2/3 times. I do understand that serving all inclusive buffets can be challenging but there must be some way of trying harder to keep it warmer!
There are plenty of pools and sun loungers which was great, the main pool,has entertainment on in the day but we mainly used the quiet adult pool. The other pools I can’t comment on unfortunately cos I didn’t use them.
For some reason you only get to change your towels once, never heard of that before!!
You also have to pay for the safe, not the usual deposit for the use, 2.50 Euro per day.
The location for us wasn’t the best, 20 min walk to town and in a residential area but it is only 5 mins to a pebbly beach and 10 min free bus ride to the main beautiful beach.

Pros: Friendly pleasant staff
Very clean and well kept resort
Excellent rooms
Good pool areas
Plenty of sun beds
Good choice of food and drink

Cons: Luke warm food
Only one change of towels

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank tattoo4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis2punto0, Guest Relations Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded 16 September 2018

Dear Guest,

Thank you for taking the time to leave a review here on TripAdvisor describing your stay with us at our Suite Hotel Atlantis Fuerteventura Resort.

We are glad that you enjoyed your stay with us and that you appreciated the attentiveness of our staff. They are very passionate and willing to help to ensure all our guests enjoy their holidays.

It is a pleasure to read that you have enjoyed your Junior Suite close to the relaxing pool with sun terrace and plenty of loungers with parasols. At this pool, we offer our guest a stay with relaxation, at our other pools we have more life and animation is going on at the activity pool.

As for our restaurants, we offer the choice of 3 restaurants, the main buffet the “Gaudi” changes themes daily while keeping a few things consistent to meet the needs of every individual. We also offer an Asian buffet the “Ramabutan” which has its own wok and sushi station as well as a Spanish themed restaurant “Atrium”, which serves a tasting menu.

The hotel has a good location, so you can reach the little town Corralejo by walking or with a short taxi ride and help guests arrive at the best beaches in the area, we provide a free 5-minute shuttle bus transfer.

As Fuerteventura is a biosphere reserve area, we take care of our environment and ask our guest to assist as well. Therefore we have one change of pool towels per week free of charge; any additional change is charged with 1 Euro from which we pass 50% to an environmental organisation.

Thank you for choosing to stay with us and we look forward to seeing you again soon.

Kind Regards,
Guest Service Manager.

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