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All reviews half board shower door quiet pool reception area two sinks lovely hotel animation team snack bar ocean dreams clearing tables building work breakfast and dinner close to shops stayed all inclusive entertainment area all inclusive package the main street
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Reviewed 17 July 2018

Another great stay at the H10 Ocean suites . This was my 2nd stay here first in 2017, this time came out with my older Daughter, her husband and my Grandson . As well as my youngest Daughter Sophie and my partner Jane who came last year .

Once more a great stay , I feel as an all inclusive package , it is great. But I have said all this in my 2017 review . Once more the staff here go out of there way to make your stay feel special.

Rooms also just like my stay in 2017. spotless.

We went the week the larger pool side bar/ restaurant was having a refurb but should be done very soon. So alas we could not use this, but it was still easy to get drinks and snacks from the other pool bar.

If I could make one suggestion regarding the breakfasts . That would be a few mornings it would be nice to serve British type sausages, they did do this one morning But only the once. The breakfast like all the meals are very good.

We were all very happy with are stay And yes we will be back in 2019

Many thanks Pete Bowler & Family

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María M, Gerente at H10 Ocean Suites, responded to this reviewResponded 7 August 2018

Dear Peter B,

Thank you for sharing your recent stay in the Hotel! We cannot be happier to read your wonderful comment.

It has been a pleasure for us to welcome you back! We love reading once again our staff made your holidays and you felt comfortable with all of them. This is our biggest reward.

Housekeeping department is going to feel very satisfied to know you found the room spotlessly clean, so you felt comfortable.
We regret you found the pool bar closed, as we were forced to work on ti because of the bad winter we had last year. The place became not enough safe for both staff and guests. We invite you to come back as it is open!

We place many different sausages every day at the buffet in our hot section. As well as fried eggs, scrambled eggs, bacon and beans. Maybe one day we replaced them for any other product. But, Thank you for your suggestion, it always helps us improve!

It would be a huge pleasure to welcome you back Mr. Bowler & Family!

Kindest regards,
Marta Escauriaza
PR

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Reviewed 17 July 2018 via mobile

Arrived at 8.45pm check in friendly and efficient with a glass of cava or soft drink luggage took 2 our room. Reception told us there was a cold buffet left out in dining room but we are on plane . We went All inclusive ALL MEALS were good I do not like fish but had plenty of choice my husband loves fish he tried loads . So much choice we tried small amounts of different dishes. We had balcony suite they are very clean and comfortable just like pictures. Entertainment was ok we went down to Beatles nite and Opera singer very good . Main street is short walk from hotel and beaches are about 5-10 mins walk from hotel. Special hello to Minco bar staff very friendly and never stops Kenny Entertainment very nice as was ALL staff .

Stayed: July 2018, travelled as a couple
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María M, Gerente at H10 Ocean Suites, responded to this reviewResponded 1 August 2018

Dear William C,

Thank you for commenting your experience in the Hotel! Also, for giving us such a great score!

We are glad to know you felt comfortable from the check in, where our staff is informing you about all the facilities and taking your luggage to the room. We love reading both you and your husband enjoyed the food at the Restaurant! We try to please many different tastes in our buffet.

Your comfort during your stay is our main concern, so we feel very happy to know you found the room just as your expectations! Spotlessly clean and spacious.

As you mentioned, we offer different live music shows at the Disco during the week, it is a good way to dance and enjoy the night!
All the staff, especially our waiter Minko and entertainer Kenny, are going to feel very excited to read your wonderful feedback!
Thank you for sharing your opinion! We would love to welcome you back soon!

Best regards,
Marta Escauriaza
PR

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Reviewed 16 July 2018 via mobile

The food is terrible,Yes breakfast is good but dinner time is shocking! No choices,can’t make a meal out of what they give you not enough options. Goats cheeks and rice? Is that a nice meal? I don’t think so. There honestly isn’t enough of the food or enough choices and I’m not fussy at all. I just was shocked at the options for an allinclusive hotel and for the price. The hotel is gorgeous and the pools are lovely salt water very relaxing. You get a beautiful room with either a balcony or a garden absolute stunning. The hotel is literally in the middle of the strip and a 5 minute walk to the beach so everything is very close. I just don’t understand the food and why everyone reviewing it thinks it’s amazing. I’ll eat anything not fussy at all but I don’t see what meals they thought you could make with the options. Dinner is meant to be a major part of the holiday and I wasn’t fussed whatsoever because of the food being terrible. The food had no taste and was plain. Yes breakfast is standard all inclusive with amazing choices and options. The pool bar gives you an option of burgers hotdogs sandwiches throughout the day. Bar staff lovely but one of the waitresses at dinner service came across very rude. I’m not faulting the hotel just dinner could be better.i don’t think as you can see in the pictures that a frozen chicken burger, spring rolls and rice is a meal? And that chicken?!? Like this was the options.

Stayed: July 2018, travelled as a couple
Thank Lovemethe1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María M, Gerente at H10 Ocean Suites, responded to this reviewResponded 7 August 2018

Dear Lovemethe1975,

Thank you for having shared your opinion!

We deeply regret such an impression about the food, we feel shocked to read you could find anything under your liking as we place more than 15 different hot dishes, a show cooking for meat, fish and pasta, more than 5 different prepared salads, apart from condiments to prepare your own one. A dessert section with plenty of options (fruit, pastry, ice cream…) and a special section which depends on the day (chocolate fountain, different pies, cold meat, shellfish…). Besides, we choose fresh and quality products to elaborate our dishes. All the food is different in all our meals, we consider a bit difficult not to find something you may like. In any case, if we were informed about your discomfort with the food, we would have prepared something special for you. Now we can do nothing.
As you mentioned, most of our guests feel very happy with the food, however, we are conscious that it can be sometimes harder to please many different tastes from many different guests. We feel sad to read you could not enjoyed the food as we wish.

On the other hand, we love reading you felt comfortable in your room and you enjoyed your time at the pool! We are very lucky to be located just 50 meters away from the main street, where you can find the main attractions of the area.

Both bar and waiter staff work very hard to offer you the best personalized service and a good ambience. We deeply regret such a feeling about one member of our staff, this is not a common complaint.

Regarding the pictures, once again, we are sorry if we could not meet your expectations, as it is necessary to place on the buffet both richer food and typical food. We consider that maybe not everybody likes a menu too elaborated, as we host children too. Rice, hamburgers, pizza, for example are really appreciated by many of our guests. It does not mean that this is the only type of food, as we place risotto with pumpkin, salmon lasagna, chicken with curry and coco sauce, among others...The chicken is offered plain as you can see in your pictures, but two types of sauces are placed to add it to.

We are sure we can recover your confidence, so we would like to welcome you back.

Best regards,
Marta Escauriaza
PR

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Reviewed 16 July 2018 via mobile

This is one of the best hotels i have ever stayed in x the staff are so helpful x the rooms are magnificient and so clean x hard work by the lovely cleaners x glass of cava on booking in xx food was lovely altho breakfasts could be hotter xx lovely place correlejo nice shops market at top of main street twice a week xx loved my stay at H10 oceans suites xx would deffo stay here again xxxx

Stayed: June 2018, travelled solo
1  Thank daveyboy494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María M, Gerente at H10 Ocean Suites, responded to this reviewResponded 31 July 2018

Dear Daveyboy494,

Thank you for commenting your recent stay in the Hotel! We really appreciate receiving such a great score from you.

Reading you had the best experience ever in the Hotel due to the friendliness and the hard work from our staff, is our biggest satisfaction.
On the other hand, we deeply regret you did not find the breakfast as warm as you expected, as we offer a show cooking for omelettes and pancakes, which are cooked and served at the moment. Also, the hot section it is placed under a screen to keep the warm and we check the temperature constantly. In any case, all your comments help us to improve everyday!

We love reading you would like to come back! It would be a big pleasure for us!

Kind regards,
Marta Escauriaza
PR

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Reviewed 16 July 2018

We had nice stay at the H10 Ocean Suites. We stayed in half bord.
We enjoyed the heated outdoor pool. The food was good, there was lots of variety only the meat and fish where to overcooked.
The good thing that there is a pool area where families can play with there children and a pool where it is quitter for a relaxing pool experience.
Overall very good hotel near city center and walking distance from the beach. Good and friendly staff.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Travelbirdies_K_en_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María M, Gerente at H10 Ocean Suites, responded to this reviewResponded 31 July 2018

Dear Travelbirdies_K_en_S,

Thank you for letting us know how was your recent stay in the Hotel! We really appreciate your score.

We feel happy to read you enjoyed our climatized pool and the tasting food. On the other hand, we regret you did not find the fish and meat under your liking. We offer a show cooking for both, where you can ask how you would like to eat them. For this reason we offer this service, as we consider it is totally up to the guest´s preferences.

As you mentioned, you can decide which pool you prefer, one is more dedicated to families, as it includes music and animation. The other one, is quieter. We try to allocated our guests by taking into account their wishes.

All the staff would love to welcome you back soon!

Kind regards,
Marta Escauriaza
PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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