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“Sleepless in Norton.”
Review of Holiday Inn Norton

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Holiday Inn Norton
Ranked #3 of 4 Hotels in Norton
Reviewed 28 August 2017

Last minute check in to this hotel with a party of 3 and 2 separate rooms. I should have known something was wrong when I see ear plugs on the dresser. All you could hear was trucks and cars with screeching breaks almost as if it was the middles of a major city. Needless to say I got 2 hours sleep. The other room appeared to have a toilet that had recently been used. Both our rooms complained about the conditions the toilet situation was disregarded and I was given a 10% discount for the other room. We were planning a 4 nite stay but checked out the following morning and headed to a Best Western in Wise, which was less expensive and a better overall experience. The lady at the desk even took the time out to show us a few different rooms that we wanted to check out for cleanliness and noise. Sorry I forgot the name of the lady at the desk that did this but kudo's to you and your corporate representation.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank rehobothmichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Norton, responded to this reviewResponded 12 September 2017

Hi rehobothmichelle,

Thank you for your stay and for taking the time to write a review of our hotel. It is regrettable that our room accommodation did not live up to your expectations. Please allow me to follow up on your concerns and have the opportunity to regain your faith in us. I have sent you a private message in an effort to obtain additional information.

We value you as our guest and looking forward to your response.


Christian C.
Case Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 138 reviews

Reviewed 18 August 2017

Very friendly and nice staff, located in downtown Norton. It has a restaurant and lounge on site which we didn't try, but looked ok. The hotel is clean but showing signs of wear. We were a little concerned about noise when we saw railroad tracks along side the hotel but our concerns were unwarranted. We hardly heard the train at all. Nice overall experience, would stay here again.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Tomcat48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017 via mobile

Stayed here while visiting uva-wise. The hotel was clean but some furnishings in the room showed signs of wear. Staff was very nice and hotel restaurant was delicious. We were pleasantly surprised. Our only issue was a travelball team on our floor. Parents stayed at the end of the hall and allowed the boys to stay in rooms together. They made quite a bit of noise.

Stayed: July 2017, travelled with family
Thank Baseball2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

Official description says New Hotel. This was true once upon a time, not now.

Reserved a king room but got 2 doubles. Front desk quickly changed me to a king.

Reading reviews prior to visit i was concerned about noise, we had no issues with noise. We were on the road side and not the rail road side, even room numbers.

Rooms were clean. Carpet in entire building could be upgraded. Dated? Yes, but clean and good working condition is most important.

Restaraunt good for breakfast. All you can eat bar and custom order breakfast. Would like a larger choice of juices.

Pool was nice and heated. Actually it was a little too heated.

Overall a good experience.

Stayed: July 2017, travelled with family
Thank PaulBeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017

This Holiday Inn has friendly employees, easy check in and out, very nice clean rooms, excellent handicap amenities such as the roll in shower, great menu for breakfast, plenty of easy parking and handicap parking. An overall pleasant experience in Norton.

Stayed: June 2017
1  Thank Rolltide971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Norton

Address: 1051 Park Ave SW, Norton, VA 24273-1822
Phone Number:
Region: United States > Virginia > Norton
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Norton
Price Range: $89 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Norton 3*
Number of rooms: 104
Official Description (provided by the hotel):
New Hotel is Located in the Heart of Norton's Business DistrictTravelers looking for lodging in Norton, VA can enjoy a comfortable stay at the Holiday Inn hotel in Norton VA, located just off Highway 23 and surrounded by the scenic Appalachian Mountains.Our accommodations in Norton, VA are perfectly suited for families with our ideal location near area attractions like the High Knob Observation Tower, Flag Rock Recreational Area, Lonesome Pine Raceway, Grayson Lake State Park and Mountain Rose Vineyards. Your family can explore Virginia's history by driving along the Crooked Road, Virginia's Music Heritage Trail or by visiting the Southwest Virginia Museum, located just 10 miles from our hotel in Norton.Business and leisure travelers alike enjoy staying at our Norton, VA hotel, located in the heart of the city near many area businesses, like the Mountain View Medical Center, Pepsi Bottling Plant, Old Dominion Power Company and the Virginia Mining Association. You can take advantage of the convenient 24-hour business center and premium event facilities, which can seat up to 250 people. Our Norton hotel also provides free high-speed, wireless Internet access.While lodging at our hotel in Norton, VA, enjoy our amenities like the heated, indoor pool, 24-hour fitness center and on-site restaurant, where kids under 12 can eat for free. Book your hotel reservation today and take advantage of our great Norton hotel's room deals and rates. ... more   less 
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Also Known As:
Holiday Inn Norton Hotel Norton
Norton Holiday Inn

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