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All reviews sea view palma nova lovely hotel pool area afternoon sun both breakfast and dinner fourth floor beach towels half board next year per day great position relaxing holiday buffet style every evening plenty of choice bars and restaurants
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Reviewed 4 April 2018

Fantastic hotel, staff brilliant and spotlessly clean.
Our room over looked the sea and was worth the extra cost. Could lay in the bed or bath and still see the sea and the bath robes where bright and cheerful
Buffet for breakfast and evening meal. Good quality food and breakfast was brilliant. Evening meal was again good quality and loads of choice but the meal was only just warm. We spoke to the manager about this one evening but nothing improved during our stay. This however would not put us off and we would return on a B & B basis.

Room tip: Top floor room with a sea view, room 411 end of corridor and was very quiet
Date of stay: March 2018
Trip type: Travelled as a couple
2  Thank ginad963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula T, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 7 April 2018

Dear Gina D,

Thank you very much for your time and for sharing your comments about Sol Beach House Mallorca!

It is a pleasure for us to know that you have enjoyed the services and facilities of the hotel.

We really value your feedback for process of continuous improvement as a base for making our guests stay more enjoyable every time.
We would like to thank you again for the comment and for your trust.

We are really look forward to having you with us again in the near future so you will enjoy again at your house on the beach!

Kind regards,

Paula Torrecillas
Guest Experience

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Reviewed 4 April 2018 via mobile

We visited in April 2018 for four days as a couple. It is with a very heavy heart that I have to say this hotel is masquerading as a 3* hotel rather than a 4* hotel. Many elements of the room are tired and jaded despite a refit and refurbishment. Worse still, on our first visit to the evening meal buffet all of the (delicious) hot food was not at all hot but tepid. I complained about this to the Manager who was walking around and said that the distance between the heat lamps and the food appears to be too far but he said it meets minimum requirements and if the headers were any closer, the food would be dry. A shame. I don't want cold food at home and don't expect to on holiday I just wish the restaurant management felt the same. Qué Pena.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Suzannntracey252525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula T, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 7 April 2018

Dear Guest,

First of all we would like to thank you for having trust in our hotel to your visit to Mallorca.
We are very sad to know that we could not reach your fully expectations, and we would like to apologies us for the issues that you had during your stay, do not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan.

All the Team keep working day by day to improve and reach our guest satisfaction.

We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable.

Best regards,

Paula Torrecillas
Guest Experience

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Reviewed 2 April 2018 via mobile

After checking in to our first hotel and finding it terrible, we found this one. WHAT A DIFFERENCE. Stayed from 26th March-30th March. Special mention to the young girl Paula on Reception who helped us find the right room. Breakfast is amazing, everything you can think off. Loungers and beds very comfy. Pool side bar also a bonus. Entertainment on each night also. I was at this hotel for my birthday and before getting ready to go for some food we received a knock on the door to be greeted by Marcos with a bottle and a desert and a note from the manager. Totally unexpected and showed how amazing this hotel really is. (See picture below) Marcos was amazing, always checking if we was okay or needed a drink! He’s a credit to the company. Rooms cleaned everyday and towels replaced everyday. Indoor pool also excellent as is the gym over looking the beach. We had an amazing stay and we are already looking too book again!! Thank you too all the staff. Room 323

Date of stay: March 2018
Trip type: Travelled as a couple
Thank DannyCummo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula T, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 7 April 2018

Dear DannyCummo,

Wooooowwww!!!Thank you for sharing with us such a beautiful feedback!!!

We are so glad to know that your last experience at Sol Beach House exceeded your expectations. We will pass your comment to all the staff, specially to Paula and Marcos.

We are delighted to know as well that you liked the special detail for your Birthday.

If you are thinking to come back PLEASE Let us Know, We will be glad to give you the warmest welcome back and to keep being your favorite. :)

We are already waiting to see you soon!

Warmest regards,

Paula Torrecillas
Guest Experience

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Reviewed 1 April 2018

A brilliant location with excellent service. We had a warm welcome as we were the first people to check in for the 2018 season. Fantastic location overlooking the Bay, with a great bus service to Palma and all the other locations. Superb service from the Management Team, Reception staff, all Restaurant and Bar Staff. Acknowledgement to our housekeeper Nati. The rooms are large and light and airy. I am pleased that we paid the extra to have a sea view as it is so uplifting to wake up to when the sun is shining. Thanks to Azahara who was almost like my own personal trainer for pilates and yoga and being patient and inspirational. Good luck to all the team for a successful 2018. Thank you for a great stay and we look forward to returning very soon.

Room tip: Book a seaview room
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Clare O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula T, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 7 April 2018

Dear Clare O,

Thank you so much for taking part of your valuable time to share that positive feedback about your last holidays with the world!

We are delighted to know that you have enjoyed such an amazing experience and that you have specially appreciated our location and all of our hotel services.

I will transmit your wonderful comments about the team with my colleagues, your acknowledgment is our main reward. That makes us keep to work hard to exceed the expectations.

We are looking forward to welcoming you soonest at your house on the Beach!!

Kindest,

Paula Torrecillas
Guest Experience

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Reviewed 3 February 2018

Rooms were nice and comfortable. Breakfast was excellent with a good variety of options. We had a beautiful ocean view room. Robes were very colorful. All the staff were very helpful and friendly. Guest Services helped us find a rental car and had great suggestions for restaurants! The hotel staff leave books out for guests to read. I had just finished a new book so traded mine for a new novel to read on the beach. Location of Hotel was perfect. We could walk to the nightlife and restaurants.

Room tip: Ocean view room was amazing.
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank Dianna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula T, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this reviewResponded 21 March 2018

Dear Dianna G,

Thank you for positive feedback about your experience at Sol Beach House Mallorca. We are delighted you enjoyed our magnificent breakfast, location, and of course, our exemplary service from the team on your stay.

We will pass your comment to all the staff. We always work hard to make feel our guests comfortable, special, like your friends.

We hope to have the opportunity to welcome you back very soon.

Warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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