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Brian J

Pleasant hotel with good location

4.0 of 5 bubblesReviewed 10 Oct 2024via mobile
Pleasant hotel in good location.
Room was comfortable and clean. Nice side view of boats from balcony. Small bathroom but well appointed.
Food very limited choice but good quality.

Lovely Terrace outside ideal for watching the world go by.
Date of stay: August 2024
Trip type: Travelled solo
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Illa Beach Hotels , Otros at Nautic Hotel & Spa, responded to this review
Responded 14 Nov 2024
Your rating means a lot to us and we are delighted that you had a great time with us. We can't wait to see you again and provide you with another memorable experience!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews sea view half board air con close to the airport hotel facilities great position side street nautica balcony arenal
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Reviewed 9 August 2024

Pros:
All of the staff, the breakfast, snacks, proximity to beach/amenities, pool beds, nice view from room, comfortable bed and everywhere clean.
Cons:
Tiny rooftop pool with dangerous ladder, lots of updating needed on the roof (where floorboards had markers put on them so that you couldn't walk on them !) and also in our room/balcony, sparsely furnished rooms to the point where we had nowhere to put clothes, bathroom that needed updating, balcony furniture absolutely abysmal!
I paid a lot of money to stay here as a treat for my hubby's birthday and it was nice to get a free bottle of wine, however it is only a 3 star whichever way you wrap it up.
I have lots more photos but apparently the files are too big to be loaded.

Room tip: Be careful how much you pay for this hotel.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SolihullLolly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Illa Beach Hotels , Otros at Nautic Hotel & Spa, responded to this reviewResponded 1 October 2024

Dear Guest,

Thank you for your comments. We are sorry to hear that your stay with us did not meet your expectations. We will take your comments into consideration in order to improve and prevent such situations from occurring again in the future.

We hope to have the pleasure of welcoming you back for another opportunity.

Yours sincerely,
Nautic Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024 via mobile

Absolutely loved every minute at this marvellous hotel. Lovely smooth check in. Fabulous large room with 3 beds even though I was a solo traveller. Beach on your doorstep. Fabulous rooftop pool wirh Fabulous staff. Fantastic breakfast daily. I will be back and felt very safe as a sole female traveller. The staff are wonderful,helpful and always smiling 😃

Date of stay: July 2024
Trip type: Travelled solo
2  Thank Julie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Illa Beach Hotels , Otros at Nautic Hotel & Spa, responded to this reviewResponded 1 October 2024

We are grateful for your rating and thrilled to know that you had a fantastic experience with us. We can't wait to have you back soon for another enjoyable visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

After reading some of the lower rated reviews on this hotel, I was hesitant before arriving however the experience as a whole was great. My flight got cancelled on the Monday that I was meant to arrive and I had rescheduled my flight for the Thursday the same week, the hotel was so accommodating and held my room for me until I arrived and even offered my dinner on arrival late in the evening. My stay was cut short due to my flight being cancelled to only 4 days however I thoroughly enjoyed my experience at the hotel. The room as clean and well air conditioned and it came with a balcony which faced inwards towards others rooms and a neighboring hotel which was not a problem for me. The staff were all very polite and helped with everything I asked. I had booked the spa two days in a row during the mornings and it made the experience even better having the pool on the bottom floor all too myself for a good hour. The only reason I have not given it 5 stars is because of the lack of variety with the food options in the evening as it wasn't to my taste but the breakfast was very good and there was a lot to choose from. I would happily stay here again and take the lower rated reviews with a pinch of salt.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Connor A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Illa Beach Hotels , Otros at Nautic Hotel & Spa, responded to this reviewResponded 2 August 2024

We would like to express our sincere gratitude for your thoughtful review! Your decision to choose us as your holiday destination has filled us with delight, and we are truly thankful for your generous praise. We cannot wait to have the pleasure of hosting you once again, and we hope it will be very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2024 via mobile

After reading the reviews here, we purposely booked a top floor room with views of the water. The room was great, and the balcony was even better. It had a terrific view!
The bed was comfortable. The A/C was weak but eventually worked. The bathroom had weak shower pressure but good hot water.
The breakfast was large and diverse.
The location is near the marina was helpful since we were catching a boat.
One big negative is the rooftop pool closes early! They shut it down at 6p - but for good reason: people start getting drunk and acting out. We saw a group of drunk young men start diving into the shallow pool. Yikes!

Note that this is one of the only hotels that will let you stay for one night.

Oh, as others have said, the front desk staff isn’t exactly nice, but they aren’t slow or ineffective.

Just remember that you’re staying here because of price and location. Don’t expect luxury.

Date of stay: July 2024
Trip type: Travelled with family
Thank TonyandLeo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Illa Beach Hotels , Otros at Nautic Hotel & Spa, responded to this reviewResponded 1 October 2024

Dear Guest,

Thank you for your comments. We are sorry to hear that your stay with us did not meet your expectations. We will take your comments into consideration in order to improve and prevent such situations from occurring again in the future.

We hope to have the pleasure of welcoming you back for another opportunity.

Yours sincerely,
Nautic Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024

I stayed in April 2024 and the stay was pretty average. Hotel is clean and staff friendly and the food is ok for a what I paid for a single room. Cycling storage facilities are good. The issue with the Nautic is that they have some of the worst rooms in the resort. I am referring to their internal facing rooms which are dark and dingy and with a small courtyard outside space off about 2 metres with a 4/5 hotel block at the back allowing very little sunlight and no view. The hotel was not full and all over the place at reception and in the lift there were notices to upgrade your room for 45 euro. No thanks - there are much better hotels in the resort for the same price. I would not stay again.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ddddd33rrfr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Illa Beach Hotels , Otros at Nautic Hotel & Spa, responded to this reviewResponded 17 May 2024

We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.

Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.

We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.

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