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C S
Chester, United Kingdom

Again mixed

3.0 of 5 bubblesReviewed 11 Apr 2018via mobile
Ok so this hotel is in a good location. Our room was on the outside overlooking residents apartments which was fine and had sun in afternoon. Room was fine. Beds very hard and make sure you ask for extra pillows ! Public areas are well maintained and clean. Food - Not at all 4 star breakfast busy and caters for Germans. Evening meals are awful everything was over salted and the choice for children was non existent! We could manage for 4 days but no longer! Staff are very friendly I'm unsure if I would go back . Ps very windy rake a warm jacket !
Date of stay: April 2018
Trip type: Travelled with family
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HotelAN, Subdirector at Nautic Hotel & Spa, responded to this review
Responded 29 Apr 2018
Dear hotel guest,

We appreciate your feedback regarding your last accomodation with us. Your opinion is very important for us to improve in any of these aspects.
We will work in the mentioned points which you had wrote us.
We cater for everyone who visit us!

We look forward to seeing you again soon.

Yours sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews sea view half board air con close to the airport hotel facilities great position side street nautica balcony arenal
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Reviewed 2 April 2018 via mobile

We stayed there for 4 nights. The hotel is lovely clean and modern. Our room was on the 1st floor we had a small fore court but with no sunshine and a brick wall. Our evening meal was poor not much choice and the carrot cake was still frozen in the middle.
The next day meals were much better and still not much choice but we found something to eat. One morning we went down at 745 the beans were cold had to tell the waiter.
Can Pastilla is more in my opinion catering for Germans. There wasn't much to do only go for a walk. I know were were at the beginning of the season but lots of restaurants were closed . I wouldn't go back to can Pastilla but that is my opinion.

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank julie b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelAN, Subdirector at Nautic Hotel & Spa, responded to this reviewResponded 30 April 2018

Dear hotel guest,

We appreciate your feedback regarding your last accomodation with us. Your opinion is very important for us to improve in any of these aspects.
We regret that you had gone back home with this opinion and we hope in the future maybe you change it and give us another chance.

We look forward to seeing you again soon.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

Booked for August 2017, myself and 7 month pregnant wife for a short relaxing break. We have been to can Pastilla before and liked this area as clean and quiet. The hotel is a little expensive, so make sure you 100% get a sea view, otherwise you will feel let down. I booked b+b but not all inclusive which suited us, but the breakfast buffet was very good. I found that particular area of the hotel very warm, so dress appropriately. All in all, nice staff, nice clean rooms and with the sea view to waken up to a really nice over all holiday..I would go back no hesitation...

Date of stay: August 2017
1  Thank bob2709
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelAN, Subdirector at Nautic Hotel & Spa, responded to this reviewResponded 25 February 2018

Dear hotel guest,

We appreciate your feedback regarding your last accomodation with us. Your opinion is very important for us to improve in any of these aspects.
Thank you for give us the choice to know us!

We look forward to seeing you again soon.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017

Ok after reading the reviews,you’ve guessed what’s coming regarding the view from rooms,but when you ask for a move to a room with a better view and your willing to pay for it,
What do you get,BAD customer care both from the receptionist and the duty manager
This is WRONG in any language
Please look after your guest a lot better,exspecially when ther are on holiday and paid a lot off money to be there in your hotel as guests,k.

Date of stay: October 2017
Trip type: Travelled as a couple
1  Thank Golferzone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelAN, Subdirector at Nautic Hotel & Spa, responded to this reviewResponded 12 November 2017

Dear hotel guest,

We appreciate your feedback regarding your last accomodation with us. Your opinion is very important for us to improve in any of these aspects.
We usually give the booked room or in case we do not have it, we make an upgrade which is free for the guests. Another situation is when you have booked a room which you do not like it and you request a better room or better view...if the room has a different rate ( in your case major ), obviously it has an extra cost. We suggest you always be careful when you book and make sure that you book what you reeally wish or expect because if not, then it arrives unexpected situations.

We look forward to seeing you again soon.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

stayed at the Nautic whilst running the Palm half marathon...found the hotel very clean and tidy, we had a suite which was a nice size and again very clean and tidy. nice views from the roof pool area towards the beach. we stayed on half board and found the breakfast and evening meal which was a buffet very nice . Pepe was very friendly in the dining room as was all the staff in the hotel. personally I would stay here again.

Date of stay: October 2017
Trip type: Travelled with family
Thank ukcouplesouthlincs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelAN, Subdirector at Nautic Hotel & Spa, responded to this reviewResponded 30 October 2017

Dear hotel guest,

We appreciate your feedback regarding your last accomodation with us. Your opinion is very important for us to improve in any of these aspects.
We are glad to know that you had a good experience between us during your last staying...we hope to see you again as late next Palma Marathon 2018!

We look forward to seeing you again soon.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

The hotel is almost in the middle of the 'strip' of beach and restaurants and bars which gives you a great starting point for your day.

Our room was spacious and the bathroom clean and modern. Our balcony was really big too but we did look onto locals apartments so it could be a little noisy in early morning.

The rooftop terrace is the gem of this hotel - the views were stunning. Not a huge amount of loungers and the pool is small but definitely worth sitting up there with a drink in late afternoon.

Would definitely book again!

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Emma_McNaughton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelAN, Subdirector at Nautic Hotel & Spa, responded to this reviewResponded 30 October 2017

Dear hotel guest,

We appreciate your feedback regarding your last accomodation with us. Your opinion is very important for us to improve in any of these aspects.
Many thanks for your visit. We take good note about your comments!

We look forward to seeing you again soon.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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