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Reviewed 6 July 2017

Really nice hotel, rooms are clean and tidy. Great food. Will be back. Angela from reception very helpful and friendly.
Pool- shame that people were booking sunbeds and were not using it for hours, therefore was difficult for us to have some rest by the pool after coming back from beach

  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank kate n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Director de Relaciones con Clientes at Aparthotel Green Garden, responded to this reviewResponded 7 July 2017

Dear Kate,

Thank you for taking the time to leave a comment about your recent stay with us at our Green Garden Aparthotel and for sharing your thoughts on your stay on Tripadvisor.

We are so pleased to know you liked our hotel - "Really nice hotel" and appreciate your kind feedback on our clean and tidy rooms and great food.

We are also thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and lay high value on our personnel being guest orientated and welcoming at all times. We work hard daily to make each and every guest's stay special at our hotel and it is lovely to see it is noticed and appreciated.

We all hope we will soon be able to welcome you back for yet another "Lovely stay".
Kindest regards,
Your team at Green Garden Aparthotel

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Reviewed 28 June 2017

First off, the hotell was generally nice, very clean, helpfull and smiling staff. But the room we got faced towards a road, and the noise from it was terrible. Very heavy traffic. We tried to switch rooms, but the reception said they were fully booked. It was also very loud between rooms, we could here everything our neighbours said.. The normal doubleroom was also on the small side, and the beds were so hard that my back is sore from the stay. The pool area was fantastic, with 3 areas for the pools. And the middle one wich has a long slope towards the deep end was fantastic for my children to practice their swimming. Unfortunately it was very crowded. And the sun beds were all taken. The towel practice on this hotel is the worst ive ever come by. People reserving 90% of the beds all day, and they show up sometimes at 11 and stay for a few hours before leaving again. This is something the hotel should be much stricter about! The buffee was below average. Breakfast was boring, poor bacon, eggs, sausages, scrambled eggs and pancakes. Lunch and dinner was okay. But the dining area was way too crowded! I was completely unable to enjoy eating there with all the noise and the shuffling to get somewhere. The entertainment for kids was very good, and the minidisco show was the best my kids have been too. We dont speak dutch/german but that was okay. The playground was outdated and not really fun for the kids. The playhouse was always locked, and only open a few times a day for some organised activites. Which also was in languages we couldn't understand. I expected one of the nordic languages since this was a Ving recommened hotel(don't blame this on the hotel though) One thing to beware of in the pool, two of my kids got bad sores on their toes from bathing there. When I asked the lifeguard, he said all the kids got them there. So use some sort of bathing shoes, to prevent sores and possible infections! Pool bar was okay, but really long queues, why not let all inclusive quests help themselves to soda/ice/beer? I have seen this in other hotels on Mallorca for families. Also we had booked an infant bed in advance, confirmed with the hotel, but we still didn't get it before the 2nd day.

Room Tip: Do not get a room towards the trafficked road. Avoid block 2.
  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Simoyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Director de Relaciones con Clientes at Aparthotel Green Garden, responded to this reviewResponded 7 July 2017

Dear guest,

Thank you very much for the time you have spent to let us know your opinion about your recent stay at our Aparthotel Green Garden in Cala Ratjada, Mallorca.

It´s fabulous to know your overall opinion of our hotel was good. Our guests' feedback in extremely important to us as we strive to provide each of our visitors with a fantastic stay. Thank you very much for highlighting our spotlessly clean hotel, helpful and welcoming staff, fantastic pool areas and facilities as well as our great entertainment programme.

Your kind remarks, " The entertainment for kids was very good" and "the minidisco show was the best my kids have been to" have really made our day. Many of our guests point out the wonderful job our entertainment team does for our youngest guests all day long. Our entertainment program includes all kinds of fun and enjoyable activities throughout the day as well as a mini-disco in the evenings, as you have mentioned, and fun shows for the parents. We are so happy your children had lots of fun and took home some great memories of their holiday.

We are sorry to learn you found it to be very busy at times in our restaurant. We try to offer our mealtime services in as an extended time period as possible to avoid a build up, opening for dinner from 6.30p.m. until 9p.m.

We are also disappointed to hear about the disturbance caused by noise coming from the road outside. This is absolutely not the experience we expect our guests to have and we apologise that we were not able to relocate you within the hotel as we are at full capacity. Should you stay with us again, please do not hesitate to contact our Reception team beforehand who will ensure you are accommodated in a room more suited to your needs.

Regarding the lifeguard's suggestion of bathing shoes, to further clarify, this was suggested merely as our pool area has non-slip tiles for safety reasons, however due to their nature, the surface of these tiles tends to be a little rough and if children are running around barefoot, as they do, it can sometimes be sore for tender little feet.
Your satisfaction is very important to us and hence we will make sure to take your comments into consideration and will discuss them with our team at our next meeting.

We regret we appear to have failed to fully provide you with the holiday experience you expected and truly hope you will allow us another opportunity in the future to show you a great time.
Sincerely yours,
All the team at Green Garden Aparthotel

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Reviewed 26 June 2017 via mobile

Hotel is very nice and clean in general, pools very nice especially for kids, service very good and all staff very kind and helpful. They can prepare special meals upon request ( important for allergies and special diets!!!!).
The only disadvantage of this place is the entertainment section which is mostly only in German although the entertainment stagf is multinational...very sad. For people who cannot speak this language there is no alternatives and they cannot participate in the events.

Definitely would not come back here.

Stayed: June 2017, travelled with family
Thank doramala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Director de Relaciones con Clientes at Aparthotel Green Garden, responded to this reviewResponded 27 June 2017

Dear guest,

Thank you so much for taking the time to review our Green Garden Aparthotel and for leaving your thoughts on your stay here on Tripadvisor.

It brings us great pleasure to read comments such as "Hotel is very nice", "pools very nice" and "service very good" as our guests' satisfaction is of prime importance and we are always delighted to see we have met expectations.

We thank you for mentioning how our kitchen team is more than happy to cater for all dietary requirements our guests may have and also to hear you felt well looked after by our kind and helpful staff throughout your stay.

It is therefore very disappointing for us to hear our hotel entertainment was not to your liking and we apologise if you felt we could have offered more in English. Our dedicated team do their best to come up with different shows and activities for our guests enjoyment and depending on the overall nationality residing with us at the time, they tend to base their themes using that as guidance.
We are truly sorry you were left with this impression as it is certainly not how we want our guests to feel.

We sincerely hope this does not deter you from returning to stay with us as we would love a second opportunity to fully satisfy each and every aspect of your holiday needs.

Best regards from all the team here at Green Garden Aparthotel

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Reviewed 18 May 2017

for my boyfriend and myself it was our first holiday together so when we was asked to do a (free no obligation to buy ) Photo shoot by the creative studio staff at the hotel we accepted expecting just half hour and a couple of half decent photos however we were very surprised by the photographer we made us feel so at ease and i must say he was amazing the 2 members of staff (one i understand is the supervisor) who was with him were also so friendly and funny they all had so much energy and wanted the shoot to be fun for us both which i must say was very entertaining :)
after the shoot we was invited back later to look at the photos when we went to view them we was totally blown away that we could not resist buying them all as we could not decide what ones we liked better
this has totally made our holiday so much more special now and we have amazing photos to look back at in years to come

The hotel was stunning so it was lovely having photos done on the grounds aswell as the beach
Marissa ,Martinez Jnr and Ana thank you so much for what you done we now have lovely memories of our first holiday
I would recommend the hotel and i would defiantly recommend the photoshoot

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Director de Relaciones con Clientes at Aparthotel Green Garden, responded to this reviewResponded 22 May 2017

Dear Sandra,
We truly appreciate the time you have taken to leave your opinions on Tripadvisor regarding your recent stay with your boyfriend at our Green Garden Aparthotel. We are very pleased to read you enjoyed the photoshoot you carried out here with us and thank you for sharing your recommendation of our hotel with other travellers.
Thank you so much for awarding us 5 out of 5 stars, you have made our day!
It is an immense pleasure for us to read your remark “Hotel was stunning” and we will make sure your kind words regarding the friendliness and helpfulness of our staff are shared with the rest of our team. Our guest’s satisfaction is of utmost importance to us and we are truly grateful to you for posting your feedback.
It was a pleasure to have you as our guests and we look forward to welcoming you back with us soon.
Warm regards,
Your team at Green Garden Aparthotel

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Reviewed 30 September 2016 via mobile

We are 36 year old adults with two children (ages 2 and 4). We selected this place because it was marketed as family friendly. While there are a couple of fun kid things (an awesome pirate ship pool, a mediocre playground, and a fun kids disco show after dinner) they are overshadowed by all the drunken party-ers who scream, slam doors and have no concern for other guests at 3 IN THE MORNING. On top of this, the beds are hideous. My husband and I can feel the springs through the mattress and wake up with sore necks/backs every morning. Due to paper thin walls We can hear every sound our neighbors make, next door and above us. Our room has a lovely balcony view of the street. (And therefore we get to hear loud engines and horns honking through the night). The food is mediocre at best, as are the drinks. Even though it's all inclusive, the bars (2) and cafeteria are only open at certain times. Not always convenient times for us. We love this part of Mallorca and would definitely return, but NOT to this hotel. The staff has been very kind and courteous but this is the first vacation we've ever been on where we can't wait to get back home. Spend the extra money on the hotels with higher ratings!!!

Stayed: September 2016, travelled with family
1  Thank Janie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden H, Director de Relaciones con Clientes at Aparthotel Green Garden, responded to this reviewResponded 6 October 2016

Dear guest,
thank you so much for taking your time to review your recent stay at our Green Garden Aparthotel.
We appreciate that you liked our pool area which is especially appealing to the youngest ones. Many of our guests do feel at ease relaxing by the side of the pool and their kids are generally very well entertained in our kids club.
In general, the atmosphere is very family friendly and we love to pamper little and big ones where we can. Normally there is no one disturbing the night sleep of other hotel guests and we feel sorry that you experienced an exception. Please call reception so that we can see that everybody gets the rest he or she needs.
Also if there is anything that is not according to your preferences please do always let us know so that we can find a satisfactory solution for you as soon as possible. We do have different type of mattresses of different brands so that we can change them easily if you are not feeling comfortable with the one you found in your room.
Thank you again for spending your holidays with us and discovering this beautiful part of our island.
All the best, your team at the Green Garden Aparthotel

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