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All reviews main building upgraded to a suite separate building tennis courts pool area breakfast buffet is excellent hotel terrace bar small play area for children star hotel half board quiet location sun loungers room safe spa facilities long weekend storage space
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Reviewed 8 September 2015

Went for a week, hired a car from the airport and drove to the hotel.
Parking was very easy and from the moment we entered the hotel the staff were so polite and welcoming the experience definitely lived up to the other reviews we'd seen on Trip Advisor. The first room we were offered was a shower only bathroom, but on asking at reception we were offered another room without hesitation.
The evening entertainment was also very well organised and 'Adele' certainly sang her heart out with the waitering staff serving drinks throughout the night.
The breakfasts offered are very good with a wide variety of foods offered for all tastes and the constant smiles and courtesy of the staff makes the whole experience memorable. Well done to all the staff who work so hard at the hotel.

Room Tip: Main hotel is across the road from the pool but there is a subway linking the hotel to it.
  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion H, General Manager at Hipotels Hipocampo Palace, responded to this reviewResponded 27 September 2015

Dear Ian D,

We would like to thank you for choosing the Hipocampo Palace and Spa hotel and for taking the time to write your review here on TripAdvisor.

We love hearing from guests that have enjoyed our hotel, and it is more than a pleasure to see that our facilities and services fulfilled your expectations. Our aim is to create a truly memorable stay, so we are glad to read your compliments towards our staff.

Once again, thank you very much for your excellent review. We look forward to welcoming you back at Hipocampo Palace and Spa in the very near future.

Best regards from Mallorca,

Andres Gili
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2015

Our third holiday at this hotel...and again it didn't disappoint. The hotel is spotless both inside and out. The hotel was fully booked while we were there, yet the pool and gardens are quiet and peaceful...there's plenty of sun beds and room to relax. The staff are all very friendly and go out of their way to help in anyway. I have special dietary needs and the staff were brilliant, they ensured I had special food available. My daughter celebrated her birthday whilst at the hotel, they not not brought her special birthday treats, but made me some gluten free cake as well. The food is amazing...fresh fruits, salad, freshly cooked meat and fish and more desserts than I've ever seen! This hotel is definitely the best we have ever visited. It's also located in a lovely part of the resort, only a couple mins walk from the beach and promenade. Myself, husband and two grown daughters could not fault a thing during our whole stay!

Room Tip: Rooms facing the pool or in annexe building are quieter than the ones overlooking the bar when there is entertainment on.
  • Stayed: August 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Kelli187045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion H, General Manager at Hipotels Hipocampo Palace, responded to this reviewResponded 5 September 2015

Dear Kelli187045,

Thank you very much for sharing with us and the members of Tripadvisor your point of view about your stay at Hipocampo Palace and Spa.

We are more than glad to read that you enjoyed your vacations at Cala Millor.
It is our pleasure to read that you enjoyed our location and that our team was helpful and professional. We are more than happy to see that you liked our pool facilities and that the food of our hotel fulfilled your expectations.

We hope to see you back son (fourth time)

Our warmest regards,

María Jesús Ovejero
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2015

My 9 year old son and I have just returned from Majorca , and whilst everyone has stated the German clientele this was not something that I had worried about as i did not want hoards of groups of girls and guys drinking from 10.00am near my son as experienced in a previous English resort. A shame that the kids club is really only suitable for 6 years and under, nothing for my son , but the one pool was not packed and there is a grass area so your not packed in like sardines on your lounger. The kids massage was great and we did that together. The indoor pool and steam rooms are magnificent and had a break from the sun down there . we were in the block over the road and this was great as that is where the pool is anyway. The entertainment was in the main hotel it was ok, so at least if we did not ant to hear the music that is on till 11.00 we didn't have to.

A big thank you to Miquel ( for letting my son borrow a ball for the duration of the holiday )and Salvatore ( both of them ) who always offered help and hi-fives to my son.

As others have said it is a real shame that you have to pay for the safe as most don't charge , the TV had a few UK channels but worked intermittently, unfortunately Cala Millor is dire for places to eat! they really cater to the Plasma screen, football watching , smoking German crowd and we ate in two restaurants twice and the rest was abysmal. We didn't partake in the gala dinner as the cost is not worth it for children, the breakfast was spectacular and all of the staff were friendly and nice. Lunch only available at the pool bar , but the choice was varied and not expensive at all.A lovely hotel with great free wi fi ,but could do more for the children of all ages.The caves of Drach was easy to get to as the bus goes from outside the hotel, approx 15 minutes . The Cala Millor Go Karting up the road was 20 euros for 8 minutes !!!! We opted for a private transfer from/ to the airport with Resort Hoppa and so we were there in an hour rather than the torturous Tour Operator buses that drop off everywhere !

  • Stayed: August 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Ex-Hostie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion H, General Manager at Hipotels Hipocampo Palace, responded to this reviewResponded 6 September 2015

Dear Ex-Hostie,

We would like to thank you for choosing the Hipocampo Palace and Spa hotel and for taking the time to write your review here on TripAdvisor.

We love hearing from guests that have enjoyed our hotel, and it is more than a pleasure to see that our facilities and services fulfilled your expectations. Our aim is to create a truly memorable stay, so we are glad to read your compliments towards our staff.

Once again, thank you very much for your excellent review. We look forward to welcoming you back at Hipocampo Palace and Spa in the very near future.

Best regards from Mallorca

María Jesús Ovejero
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2015 via mobile

1. The hotel positions itself as a family-friendly hotel but it is really not. One of the reasons I wouldn't take young children here is because the pool is across the street from the main hotel building and a lobby and there are cars and trucks flying by..there is also no fence. So you can't just relax and have your kids run around.
2. Population. 99% of the customers here are German. Not a bad thing, especially if you are a German yourself.
3. There is no restaurant a large carte! It's either a 30 eur per head buffet or room service which has a very limited menu and closes at 9. We didn't purchase the dinner option and didn't want to eat at the buffet every evening so had to drive 15-20 minutes outside of Cala Millor to find a decent place to eat. Cala Millor doesn't have a single good restaurant by the way so your options are very limited.

Stayed: September 2015, travelled with family
Thank Katrinasw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion H, General Manager at Hipotels Hipocampo Palace, responded to this reviewResponded 6 September 2015

Dear Guest,

First of all we would like to thank you for taking the time to post your comments on Tripadvisor about our hotel.
We are sorry to hear that your experience didn't meet your expectations and your unfortunate impression of our hotel.
I would like to say that our ultimate goal is to achieve the guest’s full satisfaction.
You have already contacted me by email, and I hope I have been able to give you a satisfactory answer
We hope to have the opportunity to welcome you back

Yours Sincerely

María Jesús Ovejero
Deputy Manager

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Reviewed 31 August 2015

We had one of the suites which are housed in a separate building across the road from the main hotel. The pool area is on the same side as the Suites whereas the restaurant and other facilities are in the main building.
The food in the restaurant was excellent as were all of the staff and the cleanliness of the rooms and common areas. The evening entertainment varied in standard with none being provided on Sunday evenings. We stayed for two weeks and on four of the evenings the entertainment was excellent.
The hotel is located in the resort of Cala Millor which is mainly focused on German tourists although this is not really an issue in the hotel. We traveled with Thomson and their representative was located in the neighbouring village which was about 20 minutes walk away. Thomsons service of the hotel and Cala Millor is poor.
I would recommend the hotel although the only real negative for me is that for a five star hotel it only provides towels for the sunbeds which when lying flat have a hole in the middle and are not great comfort. Other five star hotels we have stayed at all provide cushions for sunbeds. A disappointing downside to an otherwise great hotel.

Room Tip: Suites are good value.
  • Stayed: August 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Foxtrotfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion H, General Manager at Hipotels Hipocampo Palace, responded to this reviewResponded 6 September 2015

Dear Foxtrotfan,

Thank you very much for sharing with us and the members of Tripadvisor your point of view about your stay at Hipocampo Palace and Spa.

We are more than glad to read that you enjoyed your vacations at Mallorca. We have taken note of everything mentioned in your review and we really appreciate your constructive feedback.

We hope to see you back soon, as it will be a real pleasure to welcome you back.

Best regards,

María Jesús Ovejero
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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