I will start by saying that the apartment itself was adequate. But the problems started immediately when we were not given the proper instructions to meet Terry in order to gain access to the apartment. Eventually, we got it worked out and Terry was very nice and helpful. We asked Terry if there were any beach towels and he said no but we could use the extra bath towels in the other rooms.
About 3 weeks prior to our arrival we received a message from Julie stating that there was new paving being laid behind the property but they didn't start work until quite late in the morning and the noise wasn't much. We didn't think it would be much of a problem by the way it was described to us. We were scheduled to stay 8 nights and arrived on Saturday so we had a quiet weekend. Then Monday morning arrives, along with the trucks and crew working on the paving project. This was more like a major construction site! Work hours were between 8am and 6pm. We were unable to use the terrace as the dust and noise were unbearable for us. Also, we were unable to do laundry due to the dust. Dust covered everything. Even Terry was shocked at how dirty everything was when we arrived as he had just cleaned the day before. We found some old towels to put down on the floor as our feet would be filthy and we tried not to track it all over the house.
After a few days of this, we realized that it was not the place for us to enjoy our vacation. We let Julie know our issues, that we had left the apartment and that we found other accommodations in Consolação. Julie sent her husband over to the apartment to make a recording of the situation. He advised her that there were no workers or noise at the time he was there. We are disappointed that we did not make a recording of our own experience as Julie’s assessment is very different than the reality. Julie has a no refund policy and we were aware of this but due to the circumstances, we asked for Julie to consider some compensation for the time we did not stay. Julie felt that we had been made aware of these conditions before our arrival, therefore she would not provide any refund.
While we had been advised of the situation and knew the refund policy, we felt the situation had been misrepresented. It is Julie’s prerogative to deny any sort of refund and we accept that. But her attitude towards the situation and unwillingness to work with us was most disappointing. We would expect more understanding and cooperation from a renter. Julie showed us her true colors.
We would have given 4 stars as the apartment is decent for the price.
Jay and Sara
I honestly couldn't have wished for a more pleasant, trouble free holiday.
The apartment is very spacious, clean, with pretty much all the ameanities you would need, something that is rare in rentals.
Location wise, it's a quiet residential area, but has an Aldi 5-10 min walk away and will soon have a brand new local market even closer, meaning fresh fruit and veg on your doorstep:)
You dont necessarily need a car but with one you could use this as a base to go to lovely Armação de Pera, a seaside town, great beach which is 7 mins drive away.
There is an open plan shopping centre 10 mins drive away with pretty much most things you can think of Inc a cinema on site (good for buying souvenirs also).
There is a water adventure 5 mins drive away, my kids loved it!
All in all this rental is a cheap, clean and spacious accommodation, ideally located for exploring beautiful Algarve.
Try it, you won't regret it :)
A wonderful place to stay. Clean and well organized. There's room for more than 6 people. A nice place to start exploring Algarve in a typical south Portugal village. We happened to be there right during a seasonal fairy (two nights a bit too loudy but meanwhile the chance to see something real local). I would go back there and I strongly suggest this place to all of you. If you look for a place that is both tranquil and cosy you have found it. Thanks again,
Great place for family breaks. Would recommend it to any one. Many water parks near by. Great communication with owner. Albufera beach is a short drive away.
Our stay was July 29 to Aug 9, and was really surprised at how big and spacious the apartment was. Centrally located and very close to water parks and zoomarine. The beaches of Carvoeiro are only 15 minutes away, they are some of the best beaches in the algarve. I have been to the Algarve many times but first time with small children and found this place to be the perfect place. Market and restaurants right behind all with walking distance, the Algarve shopping mall is just a 10 minute drive, zoomarine and aqua land are even closer. Oceanico golf course is so close. You have enough time to play and hit the beach within reasonable time without getting headaches from your wife. Totally recommend it, thank you Julie.
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