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Reviewed 30 July 2017

Booked a pre wedding trip for my wife & daughter (bride to be) but they never got the chance to stay as 3 days before the trip the hotel cancelled my booking at 21:29 on Friday evening (they flew out on Sunday for a night in Venice to check in to Hotel Jet on the Monday). The email said cancelled due to invalid credit card - I booked the hotel in January and yes the card that I booked it with had expired, but I updated that on the 20th July and had an email to confirm.
I got the email on my mobile and called the hotel at 21:35 to be advised that the 2 x rooms we had booked had already been re-booked.......BS is all I can say. They obviously got more for the rooms they cancelled as the twin they offered would have cost slight less that the 2 x singles booked.
Not very happy with this and want to make sure everyone is aware of how this hotel operates............

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank DDJ40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedericoJet, Responsabile relazioni pubbliche at Hotel Jet, responded to this reviewResponded 1 August 2017

Dear Mr.Jarrett,
thank you for your review, we appreciate your honesty in saying that you reserved a room guaranteed by a credit card which was not working. What you don't write is that after receiving the email by booking.com, asking for a working credit card, the system gives you 72 hours in order to update it, and if this happens there is no chance for us to cancel a reservation. You also forget to write that your reservation was cancelled way after this time passed, as we always allow much more time so the guest can contact us. You also forget to write that, even if your reservation was cancelled, we offered you an immediate solution, but we are still waiting for your 'call in 5 minutes'... We kept the rooms for you, but you never called back neither wrote us. Next time, when you make a reservation, use a credit card which works, and you will never have a reservation cancelled. Wishing you all the best, especially to the future bride.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

We very much appreciated our stay at Hotel Jet! A very nice located hotel with very friendly staff. Exellent breakfeast and the staff in resturant is also very helfull and friendly. We hope to come back to this hotell again!

Stayed: June 2017, travelled with family
Review collected in partnership with this hotel
Thank helenap369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedericoJet, Responsabile relazioni con la clientela at Hotel Jet, responded to this reviewResponded 6 July 2017

Thank you Helena,
we are investing a lot, and tryin to offer always new things for breakfast to our clients, so we are more than happy to see that you enjoyed it!
Best regards

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Reviewed 12 August 2016 via mobile

Booked into this hotel for our stay in Lido di Jesolo- more than lived up to my expectations- super. We had a brilliant balcony with sunbeds and the evening sun. Breakfast was brilliant- super choice of food- even fresh fruit salad not to mention all the sweeter food. Extremely friendly and helpful staff. Close to beach and and a great view. Music in bar every night. Drinks are good value during happy hour which lasts from 18.00 - 21.00. Excellent!! Would definitely recommend it.

Stayed: August 2016, travelled with friends
Thank AnneMcCammon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedericoJet, Responsabile relazioni pubbliche at Hotel Jet, responded to this reviewResponded 13 August 2016

Dear Anne, thanks for your review, its a pleasure having you here as a guest! We hope you enjoy the rest of your stay and come back to visit us again.

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Reviewed 22 July 2016 via mobile

Great hotel, really good location and very close to the beach. We went over a German and English bank holiday so was very busy but they still found room for our car in the car park. The rooms are slightly on the small side but are clean and have balconies. The children's room was interconnecting and had bunk beds.

The pool was fairly quiet and no problem to get a sun bed. The bar was nice to come back to after a meal out, played music and was a great atmosphere. There was a particularly good English speaker on reception who helped with tips re traveling to Venice.

Lido is a nice resort with plenty of bars and restaurants. There is a crazy golf a stones throw from the hotel. Would definitely recommend. The only reason I'm giving 4 out of 5 is due to the breakfast. Really was dire with very little choice.

Stayed: May 2016, travelled with family
Thank VHB550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedericoJet, Responsabile relazioni pubbliche at Hotel Jet, responded to this reviewResponded 23 July 2016

Dear sir, thank you for sharing your opinion with the tripadvisor community. We are vey happy you choosed our hotel for your holidays, and hope you will come back to visit us one day. Best regards

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Reviewed 14 July 2016

Beds and towels changed daily. Lovely seating area at front of hotel where you can have drinks and watch the bands that come along the street every evening. Breakfast was continental but a salad, Scrambled or boiled eggs and cereal were on offer too. Short walk to beach and a lovely pool at side of hotel always a sunlounger available.

Stayed: July 2016, travelled with family
Review collected in partnership with this hotel
Thank kayP6953FE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedericoJet, Responsabile relazioni pubbliche at Hotel Jet, responded to this reviewResponded 14 July 2016

Dear Kay, thank you very much for your opinion! It was a pleasure for us to welcome you and your family here in Jesolo, and we hope to see you again. Best regards

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