Booked a pre wedding trip for my wife & daughter (bride to be) but they never got the chance to stay as 3 days before the trip the hotel cancelled my booking at 21:29 on Friday evening (they flew out on Sunday for a night in Venice to check in to Hotel Jet on the Monday). The email said cancelled due to invalid credit card - I booked the hotel in January and yes the card that I booked it with had expired, but I updated that on the 20th July and had an email to confirm.
I got the email on my mobile and called the hotel at 21:35 to be advised that the 2 x rooms we had booked had already been re-booked.......BS is all I can say. They obviously got more for the rooms they cancelled as the twin they offered would have cost slight less that the 2 x singles booked.
Not very happy with this and want to make sure everyone is aware of how this hotel operates............More
- Free Wifi
- Free Parking